Customer Ratings & Reviews

Thus is my first time using an ipad. Was not informed before purchasing that this ipad operates by wifi not wireless.

It is just ok, settings are some time difficult to deal with.

This was an open box item listed as “Excellent.” Was delivered after promised time and I needed to buy elsewhere as it was needed at a specific time. I took the item to BB for return unopened but noticed, as it was being unpacked, the charger and cord was missing. How is that excellent? Not what I’ve seen in the past from Best Buy.

Does what it needs too. Camera not that great could be better.

Visited my local Best Buy to purchase a tablet to record volleyball games for Hudl. I know nothing about electronics so told the employee what I needed it for and this is what he recommended and sold me. Found out after that this is the ONLY Apple tablet NOT recommended for HUDL and have had nothing but issues using it for this purpose. $800 wasted so do not purchas for HUDL purposes and further….do NOT rely on employees to recommend products

I think I will like it once I figure it out. It is just enough different from previous IPad that navigating it has made it difficult. A bit more introduction would have been a tremendous help, especially for one who has limited experience.

ITS OKAY BUT NOT WORTH THE PRICE MAYBE ITS BETTER THE 11 GENERATION

Nothing new no big chances if you have m2 and want to upgrade to m3 not worth it go to the pro in stead

The battery runs down fast. I am sad. I thought it would be better.

Nice, but do NOT use it with Verizon. They are the worst company to active phones or anything with. They will lie to you and hang up on you, even the supervisors. Avoid at all costs!!!!!!!!!!

I was happy to upgrade my ipad however, very disappointed in the battery life of this. I will be returning this ipad.

The IPad we bought is great. It’s working well. The service we got at BB was very inadequate. The service trying to buy the item was poor. We stood around waiting for long periods of time only to be told to order it on line. When we finally got the item,we bought Apple care to help with the transition and was told to come back 7 hours later. The product is a good product. I will look elsewhere next time.

I purchased this IPad for $599. I picked up the IPad 4/17. Bestbuy then put it on sale for $499 so I contacted Bestbuy 5/3 to get a price adjustment. They said I’m 1 day outside the window and they cannot honor the price adjustment. I have been a long time customer of Bestbuy. I will be deleting my app. Cutting up my credit card and will never purchase anything from them and tell everyone how petty they have apparently become. I always held Bestbuy as a step above every other store for all my electronics purchases. Obviously the customer does not come first anymore. Hard to believe after all the years and all the business that this is how they treat a loyal customer. Cell phones, refrigerators, microwave, vcrs, DVD player, many video games and several consoles, 3 old fashion tvs, and 4 flat screens, a surround sound, a sound bar, a videotape transfer device, a couple vacuums, toys, phone cases, headphones, and on and on. Just hard to believe they stuck it to me after my years of loyalty.

Its not upto the mark and the battery is draining too fast

Haven’t played with it enough to give it a better rating. So far I’m good

I placed my order online and it said it would be delivered by Sunday. My order was delayed and didn’t show up on Sunday. I went into a Best Buy on Sunday and spoke with an employee and they said there was nothing they could do. I went online and it stated that after reporting a delay Best Buy legally was required to offer me a cancellation. I was unable to cancel my order. I reached out to customer support and they said I couldn’t cancel the order or pick up in store and had to “just wait” I needed the iPad for work on Monday but didn’t receive until Tuesday at 7pm. On Monday at 7pm i finally received actual shipping information. Best Buy scams you by providing a shipping code for UPS when the order hasn’t even been accepted by a courier then switches it to your actually shipping code once they receive it days later. They do this so they don’t have to offer a cancellation or return when the item hasnt shipped. One of the worst shipping/customer service experiences I have ever had. I would highly suggest not purchasing online at Best Buy they will lie to you every step of the way.

Had to return due to screen was malfunctioning. Recommend having them take out any open box and check in front of you before leaving store.

Good enjoy well. I refer to friends and colleagues

good product, however I would never use Best Buy Geek Squad. They had our MacBook Air for over 5 weeks and returned it after losing it still broken. We actually had to buy the iPad because Best Buy had the MacBook Air for so long and my Daughter needed something for college. You can't actually talk to a Best By representee that's in store your call is routed to a call center that can't help you.

Battery life isn’t good. Drains from 80 to 10 after an hour of usage