Customer Ratings & Reviews

The Apple iPad itself is great, but do not trust the Best Buy trade-in process. I started emailing the trade in team because the day of purchase that I had selected the wrong capacity/color on my trade-in. It took them over two weeks to respond to me and by then the trade-in time had lapsed. I spent close to two hours on the phone with customer service only to be told the only thing I could do was email the trade-in team.I was told that there was nothing they could do and wouldn’t accept my trade-in. Be cautious with Best Buy.

I did not receive one that looked anything like this and Best Buy just ignored my please for customer service.

New ios operating system has problems. The keyboards have problems.

The sy is terrible to navigate around, but the tablet nice and fast

The ipad doesn't work, never turn on and had been a problem with the apple store to change it.

It’s good to know this is what the person who stole my credit card number bought. No ID check by Best Buy. Plus the constant reminder to review this product is insane. Stop sending me emails to reviews it.

The staff knows nothing about customer relations. He used best buy credit to spoil my credit rating

I bought this 27 days ago, as of today, and Best Buy has a standard return window of 15 days. Since it is outside the return window, it's out of Best Buy's hands, even though I bought it on August 20th & today is September 16th.

NEVER HAD A CHANCE TO REVIEW THIS PURCHASE. PROMISED DELIVERY ON 7/10. TOOK OFF WORK FOR THIS. PROMISED TO INFORM ME ON THAT DATE ABOUT TIME. NEVER CONTACTED. I CALLED AND AFTER LONG HOLD WAS TOLD THERE WOULD BE NO DELIVERY. NEXT POSSIBLE WOULD BE ON 7/19. CANCELLED PRODOUCT THE NEXT DAY

Did not like it at all. Not comfortable to open returned it.

I didn’t get my iPad, the box came out empty so I have to report it to the support team about this incident.

Hate it Doesn’t work No email Don’t buy from best buy

I gabe a 1 star because I almost lost this item and the keyboard, awful service from best buy and fedex, sent a more than 900 package without asking for a signature, beside was deliveries in a wrong address and Best buy only said it was already deliveries contact your lawyer

This was bought with a stolen credit card. You’re complicit

NEVER PURCHASED ITEM AS SOMEONE STOLE MY INFORMATION! PERSON OR PERSONS WERE ABLE TO PURCHASE ONLINE AS A “GUEST”, NO ONE VALIDATED THE IDENTITY OF THE PERSON WHO PICKED IT UP CURBSIDE! GOOD JOB BEST BUY!

Apple pencil didn't work very heavy and clumsy and have to press hard to get it to do anything. Nope

Someone stole my credit information and made this purchase.

I can’t rave about this product enough I always wanted an iPad an extra screen more opportunity for use and travel is easier than a laptop and so many fun accessories I use it for college and it works amazingly for my needs the battery life is amazing the only downside is how heavy it is for someone with many chronic pain and illnesses it’s a bit hard to always hold it and not so comfy on low energy days overall amazing product

Worst sales people. They have no sense of customer service. We were treated like aliens. Just get rid of them please.

It's fast, the screen looks amazing, and everything runs so smoothly. Great for work, drawing, and streaming. It's lightweight and easy to carry around. A bit pricey, but totally worth it if you use it every day.