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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 317 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers highly value the excellent condition, camera quality, and overall performance of the Pre-Owned Excellent iPhone 14 Pro Max 5G. Many find the battery life better than expected and appreciate the phone's features and color. However, a few customers have reported occasional screen freezing issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 317 reviews
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect iPhone Found the best deal compared to other stores

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product arrive in excelent condition, it no has hardware and software problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks,Best Buy/Only Buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used it yet. But MAXIN XHUT DOEN MY SCCIUNT AS A RESUKT OF IT. MY Attempted purchase. But approved my purchase of a TV. In time for the Super Bowl. Which was Subpar for me. But only because they. And dkjsd my order retroactively! I only used Amazon cuz if the credit card I had. Which have me points. Money back. But I don't need Amazon for electronics Anymore Thanks to Best Buy. Which should rename itsdlf Can Bu ot Only Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy for the BEST QUALITY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice bought it for my son Christmas gift and he’s in love with it color and everything

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 14 pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent conditions I love the color Fast delivery

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice cell phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the phone. Also loved the color on this device

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    iPhone 14 pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy The item is in good condition, I recommend it to purchase items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy really best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s was a great experience and wonderful shopping from best… at first I wasn’t sure to buy refurbished iPhone but when I received the iPhone its was new and functional perfect…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds demanding customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only liked one thing, the seller didn't say that the cell phone was used and I paid for a new one

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great phones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone work like new, I have not had any issues with them will Surely buy again soon.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Overall super happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box it was in was damaged, however the device was undamaged and works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 14 Pro Max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, delivered quicker than expected. Love the color

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    New was it even used?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks brand new. Easy connection set up. Love the color

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 14 Pro max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very good phone excellent condition on it nothing wrong with the phone at all I love it

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks brand new! May be refurbished but sure looks like it came out of the box as new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone with one particular issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It turned out very smooth! Just be cautious, for people who are purchasing this phone and using it abroad (foreign country), make sure it says "Universal Unlocked", not only "Unlocked". I bought the Unlocked one, and was only for US, not for foreign countries. Nobody in the tech department understood what was going on. So, be careful and read the specs!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone 14 pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone. Works very well. No problems with this phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    14 pro max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price was expecting more battery health Which would have allowed little longer time for use

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is amazing perfect condition. One minor scratch and that was it overall amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great. Transfer of all information to new phone from old phone was easy. Follow up customer service was very good. But I was disappointed that when I bought the phone, the representative told me it would come with two years of AppleCare. Which I am finding out now is that it will not But because I am a total Best Buy customer the squad could help me if it ever broke repairs would be made in a discounted rate.

    I would recommend this to a friend