Customer Ratings & Reviews

Had to get used to Apple - but AMAZING now I can work with it!

Staff was very quick, efficient, and very helpful!

Love my laptop it’s perfect for my every day tasks.

Best purchase to date!!! I love my MacBook laptop.

.Hard to set up. Best Buy offered help only if I left it for a few days

I’d like to start off by saying the review rating is more a depiction of Apple than of Best Buy being a refurbished item. Best Buy did a great job with item, it looked literally fresh out of an unopened box, despite being a technically used item. Apple on the other hand, they continue to drive prices up with little to no improvement in model to model and generation to generation and at an increasing frequency. I have 16gb of ram and the m3 processor, I don’t use high level programs, I’m not a video editor or photo editor, no adobe, I don’t game, I’m a real estate agent. I open a lot of tabs, lots of word documents, very basic, but it’s more than the average which is why I upgraded. It took 1 week for it to tell me the ram was overloaded. Apple support says it seems to run just fine and I should have gotten 32 gb as an answer or opted for the pro and “maybe” that would have worked better. If this review was based on Best Buy, 5 out 5. Apple Product 1 out 5. I ended up returning the device. Was very disappointed in my the m3 and 16gb ability to handle the granted above average usage but inability to runs some tabs and word documents for as much as it costs and at a full price. SMH. Yes I clear my browser cache and cookies as well as my local desktop. I have an anti virus and cleaner on the computer as well. There’s 0 reason the computer shouldn’t be able to function to what I was expecting. Shame on Apple, the company I knew left with Steve

I bought this for my daughter. A little on the expensive side. But she loves it.

I have been using a 14 inch MacBook Pro for a long time as my work laptop. Suddenly experiencing a MacBook Air display felt like a big downgrade.

excellent customer service Geeks set up computer and answered questions.

Very Happy with this buy. Going back to Apple environment after my old job required Dell laptop. Seamless integration of Apple devices, love it.

I like the apple products. Not happy only 2 usb spots.

I would have given it a 5 star but the battery life is not what they advertised

Absolutely horrible experience with this company! I am still trying to get a refund after they sent me an empty box in the mail. Never, and I mean never order an open box item from them. They have not refunded my money yet, so I've had to file a police report, start an investigation with PayPal and UPS and still have no resolve. I have since ordered my work computer through B&H Photo and am very happy with it.

It’s the best laptop to use for school and outdoor.

Apple notoriously can never seem to settle on a screen size for the masses. Almost every year or generation that change screen sizes by 1/2”. Pick one and be done with.

I loved this computer but unfortunately. I couldn't get parallels and quickbooks to work on it so had to return it.

the advertised 18 hours of battery life is a scam. moderate applications could only last at most 8 hours.

“Unable to verify identity of server” certificate pop-up message with email. I spent the better part of a day-and-a-half on the phone with various Apple tech. They were courteous and they tried, but ultimately could not resolve the issue and referred me to my internet/email provider (Mediacom) who could not help either as it was a "third party issue". I was also concerned that the MacBook froze several times during a software update and tech had to step me through the update via the internet. I returned the shiny new MacBook in space gray (that's barely if at all different from the silver option if you catch it in the right light).

The 15-inch MacBook Air with the M3 chip is a fast and easy laptop to use. It has lots of space to save your stuff and can run many apps at the same time without slowing down. The new M3 chip makes everything feel quick, and the battery lasts a long time, so you don’t have to charge it often. It comes in a pretty color called Starlight and has a big screen that looks really nice. Even though the screen is big, the laptop is still light and easy to carry. It’s great for watching videos, doing school or work, and just using every day.

Too expensive...Apple is for rich people Bought this for a relative.