Customer Ratings & Reviews

Occasionally my keyboard works. When it does, it’s a pretty decent experience. HOWEVER, it usually takes several minutes to get it paired and nearly every time, I need to try restarting my ipad, disconnecting and reconnecting, and/or wiggling the ipad around on the keyboard stand until it sits just right. It’s incredibly frustrating for an expensive ipad accessory. I understand the need for a keyboard but was hoping to avoid Bluetooth connectivity issues by purchasing one that physically connected. Apples customer care is notoriously horrible and they tried to charge me $185 to have the keyboard repaired. I recommend purchasing another keyboard from a company with better customer service. I understand once you’re in the apple ecosystem, it’s hard to switch to android or windows tablets, but there’s no need to suffer through their keyboards as well.

Could not get it to fit on the ipad. I will be returning. I provides little to no protection for your ipad. Thanks!

Bought a "excellent" open box keyboard, which stopped pairing with my new iPad after less than 3 months. Best Buy has a 15 day return policy (and of course asked if I had purchased the extended warranty, which I had not) and refused to take the return. Best Buy, I ask you rethink your return policies. Amazon will take back a piece of broken equipment after their return period expires. Apple will, too. We won't be buying from Best Buy again, that's for sure. So read the reviews of this item online first (which I didn't do, it's an Apple product, right?) and you will see that these keyboards tend to fail after a while.

it makes NO sound when typing. the keys are flat. the texture is weird, feels like cheap material. the case protects the front but not the back.

I’ve had two Smart keyboards in two years. The first one lasted me 1.5 years before the keys stopped consistently working and only worked intermittently before it finally died. The second one lasted one month before that happened. For the price, this shouldn’t be happening. Imagine typing notes but then your keypad suddenly stops working and, instead of taking note, you’re too busy fiddling around with the keypad to get it to work again. It is extremely annoying. Just google it- this happens frequently. I would have recommended this keypad after my first one. But this will be my second $150 purchase in three months, and I’m over it. I shouldn’t have to invest in 3 keyboards. I’m moving onto a Logitech and hopefully that will be a better long term investment.

I've had this keyboard for about 2 years and maybe used it a half dozen times as I use the regular cover mainly. After that time, the keyboard will no longer work. All the software is up to date. Save your money and get an aftermarket one.