Customer Ratings & Reviews

I hate apple products but my wife loves it so there.

It’s ok. It does what it’s supposed to do. Would recommend.

Not 5 stars because im a galaxy Pearson it was a gift.

Battery doesn’t last long enough but 1/2 to 1 day.

I wanted a watch with fall protection, so before i ordered this watch i chatted on line with a Lady and told Her exactly what I was looking for in a smart watch, and that i knew nothing about them. Apple Watch SE 2nd Generation (GPS) 40mm Starlight Aluminum Case with Starlight Sport Band - S/M - Starlight so I placed the order, and received the watch in the mail. there was no manual with the watch so i called and was told to go online and they would have One I could download for this watch-Which there wasn't. Needless to say I was not happy so I sent the watch back

I feel it lags behind the newer samsung watches and they do have many of the older features they used to have and its almost a carbon copy of last model year

Honestly it’s great but the battery life gets you through one day like max, (sometimes not a full day depending on much you use it/ notifications)

I bought an open box Apple Watch. The watch was locked and linked with another account. I spent 3 hours talking with the geek squad and maybe 3 hours more in the store trying to obtain help from somebody. They did not allow me to return the product, they did not help me at all and said that I had locked the watch ( with an account that I have no idea who is it ). My lesson: never buy open boxes at this place again.

There is actually no problem with the prosuct but its the customer service that is headache. You will be constantly checking to find some customer representative so that they may answer your questions. Then again all of a sudden your customer service rep vanishes. Then you go to another quest to find some other rep. The process is so taxing that i even left the store and come again some other time to get the product.

Bad experience. I bought this watch and I Took it with me overseas as a gift for my sister and I found it locked by the previous owner, which is against the privacy rules for Best Buy and I will see if they not return it. I will sue them and I will call 911 because this is actually not protected the privacy of the customer.

I was sold an item that still had the information of the previous owner, so I was not able to use it at all. I tried returning the item to a store in my hometown but they couldn't make the return because I didn't buy the item there and also because it had the information of the previous owner. My only option was to send it through the mail

I have not yet received this product and I ordered on May 7th… I tried calling and canceling this item after I was told the item was delayed due to being damaged. I have heard no news or updates on where this watch is at.. I just want to cancel this order and will never be buying a product from here again.

Bought this watch for my mother in law and grandmother both with iPhone 8. Despite the fact this watch can run os9 and supported iPhone 8, Apple now ships this watch with os10 which does not support their phones and you cannot downgrade. Apple continues their assault against customers. Best Buy accepted the returns with grace, so at least they are great to work with!

The watch was nice in general, however the store display said that the watch had an ECG monitor on it. So under that assumption we purchased it and it turned out that this particular model did not have that feature. I am very disappointed in my Best Buy experience! Will never shop here again.

The watch is great but the charger it came with did not work at all

Wasn’t delivered on time and when I spoke with customer support I was told “by end of day” arrived two days later. Showed up opened and when talked to customer support they informed me there wasnt anything they could do. Item was ok but could tell it had been opened and someone had messed with it.

BestBuy totally agreed with a competitive Amazon price, but would not match it because "as an Apple Certified Dealer, their computer system would not allow them to match the Amazon price". I was ripped off.

I recently bought this watch and had it delivered the same day. I asked online and gave what kind of iphone i have along wirh the ios. Turns out my phone and this watch are not compatible so i will be returning it for a full refund

Battery doesn’t last a day. It This was a waste of money.

The only reason why I am giving this 1 star is because I have yet to receive my watch and I don’t really blame Best Buy, but the carrier service (FedEx). It’s been over a week and I still haven’t received my watch.