Customer Ratings & Reviews

It was easy to purchase, the pickup procedure was a little slow

Nice gadget to wear daily. The battery life is a little disappointing.

Good all around smart watch, wish the screen was brighter

Bought this as a gift and they have enjoyed owning it

It’s a decent watch. No real change from the other generations. For the money you pay it’s an average watch but a great gift idea. I bought this for my fiancé and I will say this one specifically does look good on her, it’s not too big and the color looks nice. She loves it

Its a good deal and i bought it for my partner and she liked it

I bought it as a open box bite. It was great condition.

Was a gift purchased for family. Don't have an opinion.

We are technologically challenged, purchased for 85 year old mother. Had a tough time setting this up and finally just had her start using hoping to figure out at a later time. Disappointed some of the health readings were no longer available on this watch.

Good watch, battery life isn’t the greatest. Finger tap feature sometimes works and sometimes doesn’t. Overall, thought I would get more features than my old watch, but didn’t.

Apple app displays O2 sensor yet is NOT available on this watch due to lawsuit. The app should be removed and sales force should be informed. Very deceiving since it does show on the phone

Battery backup is not good enough. Should go through a whole day at least!

I only need the health tracking capabilities for fitness and sleep. You have to charge the battery too often to make avail of that, and the watch is not as comfortable to wear 24x7.

I qualified for a price drop refund on an item purchased from Best Buy under the My Best Buy Plus program. I submitted the request and was issued Case #359301239 on June 28, 2025, confirming that the refund would be processed to my debit card within 7 to 10 business days. When that window passed with no refund or update, I contacted Customer Service and was reassured it would arrive by July 8. On July 10, after following up again, I was told the refund had never been initiated due to an internal error—and I was issued a second case number, #359861894, to restart the process. I’ve verified with Bank of America (Preferred Rewards) that no refund is pending, meaning the delay is entirely on Best Buy’s side. Now I’ve been told to wait another 7 to 10 business days, despite having done everything correctly. This refund is part of Best Buy’s own policy and should never have turned into a multi-week ordeal requiring two case numbers and multiple calls. Loyal customers deserve a better experience—and a more reliable resolution process.

Bought this watch along with a pair of AirPods for my wife for Christmas. When she opened the watch box, the watch face itself was not in the box, only the charger and band. I contacted Best Buy and they denied my request for a replacement or refund. So disappointed, this is an expensive item I did not receive and will now need to file a police report. Will never order anything from Best Buy online again.

i have always wanted one of these and now that i have it i don't really see the point of it i don't really use it much but it does come in handy when necessary

I was told correctly before the purchase that the product had been returned but I might not had purchased the product had I known of the negative evaluation on the box that contained the product. Plus, Apple can surely come up with a better strap for such a pricey item.

1 Year usage review- everything is good, except for the battery.. it is not holding for so long for the age of the watch..

Don’t listen to the Apple stans, avoid!! The sensors suck and don’t log your workouts, get a different device if the fitness tracker is important to you.

Returned it after a few days. It’s dead by the end of day, health tracking isn’t constant, as in the heart rate tracking is only once every few min. Honestly very limiting as far as sleep score, HRV and what I needed. Returned for garmin.