Customer Ratings & Reviews

Great watch with excellent battery life, only major problem is the black finish is chipping off on the bottom of the watch. Not warranted for replacement because it’s a cosmetic issue per Apple. Get the aluminum version.

I was told correctly before the purchase that the product had been returned but I might not had purchased the product had I known of the negative evaluation on the box that contained the product. Plus, Apple can surely come up with a better strap for such a pricey item.

Returned it after a few days. It’s dead by the end of day, health tracking isn’t constant, as in the heart rate tracking is only once every few min. Honestly very limiting as far as sleep score, HRV and what I needed. Returned for garmin.

Battery life terrible. Fitbit much better. Not as easy to use

Well the salesman I had did not know what he was doing he charged me to set watch up and there’s no charge. It took 3 hrs to set it up on my appt time. Now I still have to go back not working right

Mehh. Over priced. Over rated. Hype. Aka umbilical cord

Battery life is not what I expected need to charge every day

Not happy with battery, was expecting more in new series.

The product is great. The low rating is for the buying experience. I had a 1 year old Apple Watch 9 still in excellent condition and was supposed to get $200 trade in value against the purchase price of the new Apple Watch 10. I followed all of the trade in steps and mailed it to Best Buy to assess the trade in value and credit my purchase made on my Best Buy credit card. Out of the blue approximately 3-4 weeks after I sent the 9 watch to Best Buy, I receive it back in the mail. They claim it had an email lock on it. I called a local store and they said to come by the store and they would do the trade-in at the store. But instead of credit on my credit card though they could only give me a $200 Best Buy gift card. This sounds like a gimmick to get you to pay full price for the new Apple Watch. This is a buyer beware notice to future customers.

I bought this Apple Watch Series 10 as a Open Box in a Excellent Condition, which supposed to be comes, according to Best Buys open box policy, with all accessories and in a original Apple Watch Box, which not came in the Apple Box, instead it came in a normal shipping box, all items incl the watch was cranked in a little plastic bag, called BB costumer service, no help whatsoever, she told me keep it or return it, no other options like exchange it or discount etc.

There was no watch in the box. This was horrifying because it was a gift to our daughter. When she opened the box the was no watch and 1/2 a watch strap. It’s all over the internet that this is commonly happening. This is no way to do business. You obviously have a problem with happening to often. I would never order anything online again because of this

Bad experience. But this excellent cond watch and it had activation lock to it means it requires previous users id and pw. Why would they sell em without verifying if the next user can used. On top i had to waste so much time going to store for troubleshoot which they couldn’t do it and told me ship it back to them. They won’t even tk return at store. Never buying again from best buy

I’m writing this review in regard to Best Buy, in my 20 years of experience with Best Buy this is the worst one , in trade in with Apple Watch I sent my Apple ultra and Best Buy neither gave me the discount nor sent back the watch , my $799 worth of watch they just stole it and now I’m charged full amount for this watch without trade in money . My family and me will never purchase anything from bestbuy here on .. They have been lying to me from past one and half month that they will refund my money but I still didn’t get it . Bad trick of stealing customers things .i don’t recommend Best Buy ..

I bought this iwatch at bestbuy store. They didn’t have the particular color in stock and was going to order and send it to my home. When the package arrived the box was sealed, but inside the box iwatch package was empty. I reported this issue to bestbuy. They ran investigation and I got an email which said: investigation complete and they are not going to refund my money. Just recommended to report the issue to local police. Don’t buy anything from Best Buy!!!!

Great watch but the battery does not last more than 20 hours.

it is very good!!! i hope we can have a bette rite next time

Not that impressed by it. Battery life is terrible and it’s really just a regular device nothing groundbreaking about it honestly.

I purchased an item for $357 during Black Friday, but I was charged extra on my credit card. This is completely unacceptable. Additionally, I had an inconsistent experience at your store. On one visit, I wasn’t asked for my ID, but on another, I was—which I let slide at the time. However, the extra charges on my credit card are unfair and extremely frustrating. I expect this issue to be resolved promptly. Please contact me to address this matter immediately.

Sales person happy to sell, but when I asked specific questions on usage, he said it would be $39 to ?HELP me!!! I have purchased numerous items at your store, but from now on I will look elsewhere. Unhappily yours Elizabeth Wente

They sold us an item that they knew that did not have in stock after lying to our faces that they had 2 in stock. It was a pretty unpleasant purchase since it was meant for Christmas. Needles to say the ocassion and intention got ruin by you Best Buy.