Customer Ratings & Reviews

I like it but not that the charge only holds for I think 24 hrs.

Watch is great. Exactly as advertised. Problem, getting the watch, ordered it from the store, got sent the wrong item, went back to the store with the wrong product, got turned away because I had to call customer service. Did that, after the whole thing, had to go onto the app and request an exchange. There was an issue on their end, so it wouldn’t go through. Was also told it will take 72 hours for them to investigate why the wrong thing was sent. Then they would be able to send out the right product. Had to wait 2 days before I got the email to continue the exchange. Well it was put into the system wrong, they put it in as a return, no way to change that! Went back to the store 3 times, called customer service 2 more times, and 4 days later, finally got the original product returned. All of this happened over a week. A simple mistake made by the company that took over a week to get taken care of. And then had to wait for the refund so I could get the product. Luckily the store manager honored the sale price because it wasn’t anymore. I feel like I had to pay for a thus simple mistake and all I was told is there is nothing they could do nothing about until I returned it. This was ridiculous and feel like Best Buy didn’t want to take any responsibility. I am going to be ending my credit card with them and most likely never go back there.

Nice product and the price at Best Buy is always right!

Got this for my wife, she is always trying to find her phone and this helps. I will say it is not as intuitive as it could be and it points you to a web site to learn it's functionality. That is not something an older person wants to do.

I really like the Apple Watch the only drawback is the salesman said it had the Blood Pressure sensor but it doesn’t you have to order a blood pressure machine that is compatible that downloads to the device

Great service , great and quick help from the staff no issues at all

Good purchase - just what I needed to monitor my health.

Display is larger and easier to read than older models.

Wife loves this. She wasn't sure about going from 38mm to 42mm, but it was not a problem.

Doesn’t last as much charge, i don’t think it calculates steps correctly or it takes to long to update

TAKES A LOT OF TIME TO LEARN ABOUT ALL THE FEATURES. SOME KIND OF DOCUMENTATION TO EXPLAIN THE BASICS WOULD BE NICE.

It is not bad but to small for people with eye problem

If you're an Apple user I'm certain it would be great Not really for android owners.

I updated my Watch ONLY for one reason to have battery last longer. I used to have Watch series 8. It doesn’t last much longer if compared to Watch series 8.

Too expensive, needs to charged almost everyday. Other than that it’s not a bad smartwatch.

Bought this for my wife for Christmas had it less than a mouth and the band keet coming open took back to best buy and they told me there was noughing they could but sell me a new bad are take to the Apple Store so i did and the Apple Store told me because i bought it some where else all they could is sell me a new band for $45.00 dollar . So i could give a zero stars to Best Buy i would i have spent a lot of money with Best Buy but no more !!!! Best Buy used to be a good store but it has gone down hill !

Watch is what it is but the clerk sold me the wrong size band so I was disappointed

Bought for my wife. Technology is not her thing so I ended up returning it. I would never buy an Apple product otherwise. Always overpriced. Fitbit provides the same arrythmia technology that Apple provides. And Fitbit makes a profit, so imagine the ripoff that Apple is. Those beautiful stores of theirs? YOU pay for them. I do not

I purchased a watch and a sales person asked me yo take there credit card without interest for 36 months so i have taken and then in the statement they asked me to pay full amount.what a waste of time,i visited store couple of times and no one helps they ask you to call credit card customer care ,and when i call they no one respond to call.so at last i have paid full amount. WORSR DECISION TO BUY IN BEST BUY THERE CUSTOM SERVICE SUCKS BIG TRAP

I ordered the what but they delivered the wrong one and when I called the found out what happened to my order, they told me can go to the store and exchange what the stores management said no, we can deal with the online orders , then I have to call again and go to FedEx to return the back to watch and I weigh six dollars my own bucket just to return it back and till now I have a get my refund money back yet it has been more than one week