Customer Ratings & Reviews

The Apple Watch is great but if you want to actually get it, don’t buy it from Bestbuy. Just buy it directly from Apple. So far Bestbuy has shipped two watches to me and I still haven’t received them. I’ve asked them numerous times to cancel my order so I can buy the watch from Apple and they’ve ignored my requests. A watch that I was suppose to receive in 2 days is now going on 3 weeks and I still don’t have the watch.

Doesn’t work all the time when trying to send text messages. Does not function the way it is supposed too, it has too many glitches. I wonder if I have a lemon or if all of the series 5, Apple Watch is are doing this?

I dropped this watch from a short distance from the floor and it cracked even with a protector shield, all my products are apple and get great reviews this one gets a zero

I followed installation instructions. The next day it still had “bubbles” under the screen that I couldn’t rub out. I even tried to remove it and wash it and reapply. That didn’t work. I wasted $15 !

The watch was purchased for a anniversary gift and was suppose to have cellular capabilities despite specific request to that effect the salesman sold her the wrong watch. Unable to return watch because of the return date. of February 15, 2020. The watch was given as a gift on 02/05/2020 as a 20th anniversary gift. So we are very unhappy with this purchase and it is not currently being used as it is no better then a fitbit in its current state. I don't know why anyone uses this product since you have to have your phone especially if you have air-pods.

Glass is super easy to scratch even with a protector. Watch is very nice and easy to use, but the brightness is a huge disappointment.

Less than 35 days with this Iwatch5. Stuck in sync mode 3 times within 35 days. Only option is to reset it back to factory settings. I am unable to return/exchange it because it is beyond my 30 days. Apple Support doesn't want to do anything with beside resetting it. We'll see how many times Apple wants to reset it before they acknowledge there is an issue with either the software or hardware. And yes, the app, phone and iwatch is u to date. Apple make sure if that before they continue troubleshooting.

So I already have a Garmin forerunner. I bought the Apple Watch hoping to get more value of the watch...does the same thing as my garmin, and all I did was to worry it was gonna scratch

I purchased this for my daughter in London and it never worked and there was no way to get it back by the return date so I lost $379. I am very disturbed by this.

but if you really want a watch that does everything this is not the watch you are looking for. It’s pretty useless. I’m surprised Apple spent so much energy on it when they could be producing the world’s greatest touchscreen laptops. This thing is too small and interprets any movement as exercise. I’m surprised they got it to distinguish breathing from actual exercise. Way overpriced for what you get. I’d go so far as to claim false advertising if Apple didn’t have a team of lawyers ready to pounce.

I order the Apple Watch 5 44m in black and received the Apple Watch 5 40m in white. Called when it came in and was told I would have to send it back and wait until it was restocked before I could get my money back. So BestBuy did not have what I ordered but charged me for what I ordered and sent me the lesser item all without telling me and 2 days before Christmas I had to order the watch from Apple and just wait a week and a half before I got my money back. BestBuy dropped the ball on this one.

They are horrible. They are starting to circle the toilet. Why you ask. They don’t care about their customers.

Battery life sucks. You have to charge it EVERY day. Disappointed. Wish I would’ve asked my husband for a different watch.

I don't think I can make it with this always forgetting to use it and change it don't really need it for every day

Terrible. Broke in a month Very poor quality with a very high price

do not like the life of the battery. I was at the gym ror about 3 hours that evening I had to charge the watch..

I don't know how to change the time. It is probably my fault, but it is irritating to say the least.

I received a 40mm instead of the 44mm that I ordered. Other than wrong size the watch was great.

Watch worked well with Iphone 10R but not with other basic inputs. Went back to Best Buy for another tutorial with very knowledgeable sales person, but watch continued to defy even basic inputs. I finally returned the watch but have not yet seen a credit back to my account. Very disappointing.

It’s ok I thought it was better it’s ok I wouldn’t really recommend it.