Customer Ratings & Reviews

Gift for wifey...she loved it! She had an older generation and was overdue for the upgrade

The Best Buy website states that: "Open-Box Excellent" "Products in Excellent condition look brand new — with no physical flaws, scratches or scuffs — and include all original parts." "The product will be in its original packaging or a suitable replacement box." I have purchased "Open-Box Excellent" items from Best Buy. For the most part they have been good purchases. On occasion though they have been very disappointing. This was the most disappointing one. I wanted to purchase a Series 8 watch to pair with my iPhone 13 but there were no sales so I decided to give an "Open-Box Excellent" quality one a try. I made my purchase on line and waited for the notification before driving to the Best Buy to pick the watch up. Because of previous experiences with "Open-Box Excellent" items and the condition of the box that was presented to me, I asked the customer service person to open the so we could check the watch before I left the store. It was good that I did. The boxes (watch and band) looked like the previous owner had crushed them while trying to open them. They were dirty and torn around the edges and held together with tape. The watch body had some sort of white substance (I really hope it was paint) smeared into all of the seams and the watch face had three large scratches in it. I told the CSR that I did not want this purchase and was told I would need to returns to take care of that. The return took about 35 minutes so I ended up wasting about an hour and a half if you include drive time. There are four Best Buys within range of my home and I have found that one does not seem to care about how returned items are graded while one does an excellent job. I no longer purchase anything from the former. It is disappointing that the grading system cannot be trusted. To keep from wasting time I would highly recommend checking any "Open-Box" item before you leave the store. The Series 8 went on sale the next day and I purchased one for the same price as the open box one - at the Best Buy with the better quality control.

This is a great watch. It replaced a 6 that stopped working right. Highly recommend it.

Lowest price, plus two years of Apple Care & quick delivery!!! Watch is as promised, excellent.

Fantastic piece of technology, would recommend for all iphone users

Amazing watch keeps me working and notifications always pop up when i need to know who calls

Excellent product always! Best valu! Highly recommended!!

It does more then I expected. Staff very knowledgeable on it's features. Great shopping experience

Great watch. Was lucky to catch it on sale. Big step up from the Apple Watch 3 I had!

I bought this for my wife she loves her watch and is very happy with the new features.

I track my sleep and the Apple watch shows the duration of sleep on the watch; I don't have to sync my phone to my watch for the information. My watch also sends me a message when I am leaving my phone behind; if I have lost it there is a map showing the last place my phone was used. All the usual expectations were met too.

Love this watch. Helps with tracking exercise and pairs with my dexcom to keep a closer eye on my blood sugars.

I love my Apple Watch! I haven’t had once since the original released and this one is a great improvement.

I love the color on this, and I've always been a fan of Apple. I don't regret this purchase

The watch works great and in was in perfect shape for being an open box product.

Great watch still discovering its many features. My doctor liked that I has using it to track my heart rate.

I love this watch. I can track my calories burned and heart rate during my water aerobics class.

Great watch would recommend it for my wife!! Especially while i work out it helps me keep track

Nice features and and I can connect to check the calories and health time to time.

My mother loves her new Apple Watch. I’m not sure if she uses all of the features, but I know she’s happy with it.