Customer Ratings & Reviews

I loved the watch i bought 45 mm should have brought 41mm

It took 3 weeks to receive. I ordered one to pick up at the store and it was cancelled as it was out of stock. I rescheduled for delivery and it was lost somewhere. And I had to reorder and it was delayed. Unacceptable customer service

Good watch. I traded my Apple Watch 7 for the 9, and there isn't a whole lot of difference, to be honest. I got it when it was a deal of the day, and they had it listed for a reasonable price. I also got offered a decent amount for my trade.

I bought this geek squad certified as a gift for a relative in in May 2024. Unfortunately, I found out almost one year later that this was a fake it seems someone swapped out the device. This is partly on me that I purchased this and did not look at it before gifting it to the person who trusted me in specifically buying this watch. It’s an absolute shame that something like this would happen to such a trustworthy company as Best Buy as it damages the reputation of their refurbished items.

The girl friend loves it..........................

It's an Apple product. 100's of millions of people wearing the same thing. I guess you have no choice in the walled garden.

The customer service is so bad at the 23rd street Manhattan. My SE was in good condition. Trade in offer was only 45$ lower than they offer me in the application.

My wife thinks it's a bit too overstuffed. With the Masimo lawsuit on the ECG it also seems like the technology they're using is stolen which is never a good feeling.

I like the watch, the only thing I don't like is answering calls, my headphones don't receive them, the watch receives the calls, otherwise I am satisfied

Useful product. I personally use it to do exercise and it works. Battery could always be better.

I just bougt a series 9 open box it doesn't come with a harge now i cant charge ill go to the store in the morning

I have a 40mm SE and honestly I just kept that because this hardly seemed like it was worth upgrade with this model.

Got it for video calling- I had seen other no name watches have this feature. This one doesn't. Dissapointed.

Watch battery life not good, 911 goes off all the time, will not be purchasing this product any more!

Doesn't work on tattooed skin. No one told me prior to my purchase.

Battery life is so-so, otherwise, watch is ok. Aso would like to see round bezel from Apple.

Ordered product and was informed of the delay but have not received any good feedback on if or when the item would be provided. I would expect communication on options available to me for getting my order or as close to my order as possible.

It’s the worst experience I’ve ever had. we ordered I watch Dec 14 with one day shipping offer. After 10 days I informed from fedex to call Best Buy because they couldn’t find the watch. Jan 3rd I called Best Buy and the agent promised me I will receive it 5-7 business days. Yesterday I got a voicemail asking me which Best Buy location I prefer to pick up the watch. When I called back to tell you guys about the location, I surprised the agent telling me that she will start an Investigation. I don’t know when this play will end. But this will be my last purchase from Best Buy.

This was an exact. Exchange. After 1 week it died. I bought it for the oxegen level to replace an Apple Watch but the exchange does not have the oxegen on it. I was not told that. Apple has removed it. Neither bestbuy or Apple informed. Me I disappointed with both. I would not have bought with out that. It will alter what I purchase an I may not need my Best Buy charge.

Ordered this watch. When it came in, we went up to get it. They tried several times to download it and never did get it to work. They found another one and tried it. Same thing. So I tried a smaller dial. Again same thing. I gave up. Returned mine and my wife’s. Wound up just buying a Sence 2. Not as many thrills but does do what I wanted and it works