Customer Ratings & Reviews

Thought it was gonna be more than what it was but just wasn’t for me

Watch sent was under the expectation of an open-box excelent and over the chat they said it can be exchanged in the store if I find one on stock... Surprisingly the store wanted to charge me more for the same open-box excelent saying that's how the do exchanges... Basically it's a return and re-buy at the store price... So if you need to return just send it back don't bother to go to the store...

Everything is good, fast delivery and good price. But there is a tiny hole on the inner screen. They said it was normal but I feel uncomfortable with the imperfect watch. Returned.

Love the watch but the little knob On the side is broken!! I’ve only had it not even a month it definitely shouldn’t broke already

I received this item yesterday as an open box excellent product to find out that it has been locked to the previous owner who hasnt removed it from their account. Not only that, but the watch face has a deep scratch you can dig your nail into. Upon trying an exchange at my local Best Buy, they weren’t able to grant it due to it being locked. I asked what was protocol to returns/trade-ins and they said that they usually make sure the watch is no longer bound to the persons account before accepting it, which has lead me to believe that this was done as an inside job by a best buy employee who just didn’t give a hoot (because the word I want to use is more vulgar than that) and did the transaction themselves. I repeat, do not buy OPEN BOX unless you can go to the store and see it yourself to save the hassle of the things I had to go through.

The watch battery appears to have a short run time. Can’t get a day usage out of it.

fast shipping!! works perfectly, using each day! thanks

It is the best company for home appliances for you

Your manager is either extremely ignorant or is stealing or other nefarious activities - i purchased a black 45mm watch - the box contained a silver 41mm watch - she tried several times to convince me that this was my order. Hen she says that they cant find MY watch but i can order the same watch for $140 more. TOTAL BAIT AND SWITCH!!! Verbatium definition down to the very last letter. And your customer service is a joke

Boring tech. Not a real watch. Just needed it to use as an iPod for when I run. Everything else is boring useless tech. If I was t out of my return period I’d return it.

In General the Display Quality was very poor, & when I sent for the warranty replacement I lost the oxygen functionality that was one of the reasons for selecting this Apple Watch series 9s

Terrible customer service. I ordered an Apple Watch and had it missing from the package when it arrived. I tried getting help from Best Buy and FedEx but they won’t help me resolve this robbery. They even accused me of fraud with no proper explanation and put me on a blacklist without me knowing, so now I can’t even shop at Best Buy anymore. I tried calling customer service for both and yet neither can help me for one reason or another. For anyone who orders from here, double check your packages, otherwise if you so much as look at it wrong, they’ll refuse to do anything to help and blame you for something out of your control.

I’m sure the watch is fantastic. However, I ordered this on November 24 online. Within two days it stated it shipped. Two days later the shipping said delayed. To the date I have not yet received my watch. There’s no way on the app or online to cancel it. Going to the store was fruitless. Calling the 888 Best Buy number was the only way to get some response. And they said they would request a refund for me. Still waiting.

I did not like 9 watch. There is an auto dim feature that turns on and makes the light super dim/low. When there is no light it comes on and in the dark its way worse and no way to turn it off. I hated it so I returned it! I don’t want to struggle to see my watch in the dark bc the light is so low. Other than that, it’s really no different than the 7 that I had. It’s the same watch they keep making and maybe tweaking a few things on it, but nothing major. Do not waste your money.

Nothing magical here. If you have a series 5 or older, consider upgrading. But dont expect anything special. Also Double Tap dosent work well.

Sadly disappointed.. managed to scratch the screen out of the box and the battery life stinks..

Not bad but the band digs in a bit. Way too expensive vs the non apple versions

Was scammed by best buy. Was supposed to be open box new excellent with all packaging but my watch came in a bubble wrap bag with a charger and that was it. contacted customer support and was told to return it. tried to leave a survey response once before and they won't publish it to protect their image.

Terrible customer service. I was sent the completely wrong watch. They will not let me swap it with another in store and had to mail back for return which I still have not received and it was mailed back December 27th. Last item that I will purchase from Best Buy.

Broken with one month! And the new i can wait forr the new