Customer Ratings & Reviews

Overall it’s good watch but battery performance is not good, it last only for 12 hours

Thought it was gonna be more than what it was but just wasn’t for me

Watch sent was under the expectation of an open-box excelent and over the chat they said it can be exchanged in the store if I find one on stock... Surprisingly the store wanted to charge me more for the same open-box excelent saying that's how the do exchanges... Basically it's a return and re-buy at the store price... So if you need to return just send it back don't bother to go to the store...

I received this item yesterday as an open box excellent product to find out that it has been locked to the previous owner who hasnt removed it from their account. Not only that, but the watch face has a deep scratch you can dig your nail into. Upon trying an exchange at my local Best Buy, they weren’t able to grant it due to it being locked. I asked what was protocol to returns/trade-ins and they said that they usually make sure the watch is no longer bound to the persons account before accepting it, which has lead me to believe that this was done as an inside job by a best buy employee who just didn’t give a hoot (because the word I want to use is more vulgar than that) and did the transaction themselves. I repeat, do not buy OPEN BOX unless you can go to the store and see it yourself to save the hassle of the things I had to go through.

Love the watch but the little knob On the side is broken!! I’ve only had it not even a month it definitely shouldn’t broke already

The watch battery appears to have a short run time. Can’t get a day usage out of it.

Your manager is either extremely ignorant or is stealing or other nefarious activities - i purchased a black 45mm watch - the box contained a silver 41mm watch - she tried several times to convince me that this was my order. Hen she says that they cant find MY watch but i can order the same watch for $140 more. TOTAL BAIT AND SWITCH!!! Verbatium definition down to the very last letter. And your customer service is a joke

In General the Display Quality was very poor, & when I sent for the warranty replacement I lost the oxygen functionality that was one of the reasons for selecting this Apple Watch series 9s

Boring tech. Not a real watch. Just needed it to use as an iPod for when I run. Everything else is boring useless tech. If I was t out of my return period I’d return it.

I’m sure the watch is fantastic. However, I ordered this on November 24 online. Within two days it stated it shipped. Two days later the shipping said delayed. To the date I have not yet received my watch. There’s no way on the app or online to cancel it. Going to the store was fruitless. Calling the 888 Best Buy number was the only way to get some response. And they said they would request a refund for me. Still waiting.

Nothing magical here. If you have a series 5 or older, consider upgrading. But dont expect anything special. Also Double Tap dosent work well.

Sadly disappointed.. managed to scratch the screen out of the box and the battery life stinks..

Broken with one month! And the new i can wait forr the new

Great product but absolutely terrible customer service sent me an empty box and then made me pay for it again

2 new units with dead batteries. Returned them. Disappointed

Could not get it to pair to my apple phone So I returned it

so i ordered this watch and it never came amd then i was not even refunded

Battery dryed quickly and need to recharge at the end of day

Was damaged and battery is draining faster than expected.

Band keeps coming open. Hate it! Kind of bulky also. I guess you get what you pay for