Customer Ratings & Reviews

Salesman sad they would fix me up at Geek squad and they didn’t. Expected better from Best Buy.

works good. like the style. probably i buy another

Did not use the product, bought as a gift, they opened the package in front of me and charging me restocking fee, and ask me to sign up for some membership to avoid extra fee..

The battery life not good but I like everything else

Don’t buy Apple products from Best Buy! I gifted this “NEW” watch to my husband as a birthday present. He opened it and tried charging it (per the instruction manual) and it never came on. For the amount of money I paid for it, you would think it would work. Called Best Buy and was told to take it the Apple Store or call Apple because it was a couple days past the return timeline since I purchased it about a month ahead of his birthday. I take it to the Apple Store, and lo and behold, they weren’t able to even take it because it was a used Apple Watch and it was locked so no one could turn it on. Apparently, it was a returned watch that had already been setup and everything, and had been returned but never checked by Best Buy for resale. They sold me a used and locked “new” Apple Watch. Don’t buy Apple from them! It’s not worth the trouble.

Average service. I got in the store. I asked the representative about this watch. I had to show her that they did had it in store as it was shown on their app. I paid and left.

worst shopping experience ever. Been kicked back and forth 4 times. Operator promised to ship the missing piece, and it never arrived. Called again, operator said they made misttake, and asked me to go to local store to handle. Went to local store in Warwick, manger kicked back saying they can't handle the return Finally, online operator can't even direct me to get the shipping information! that is funny. Keep saying there is mistake. No one is willing to help. Couldnt even find a way to return. Will never go back to shop any open-box online in bestbuy.

On May 5, 2025, we purchased an open box Apple Watch Ultra 2 for an additional $19.98 with express delivery. On May 6, 2025, we received the watch. Upon opening the box immediately, we observed scratches and sweat on the band, watch, and back. This indicated that the watch had been extensively used, potentially during a marathon. We contacted Best Buy, which informed us that an “open box” device does not imply that it was previously opened, put back on the shelf, and then returned to the store. Instead, it refers to a device that has been used within the store’s service facility, such as the Vero Beach store in Florida, where the condition of the devices is reportedly even worse than in corporate offices.

The watch keeps randomly turning off and when fully charged. Won’t come back on until it’s fully charged

There’s nothing special about this product. It’s just another watch that I didn’t need but I brought it simply for the name. Could have save 800 dollars.

Nice product but they need to put more value to the money

Great technology but To much watch for a simple person.

Isn’t that much better than my last APPL watch. I had before.

Overall it’s the worst experience buying an open item online with Best Buy… being a total member I have been reaching out to customer service for fixing the watch service plan due to their mistake it was cancelled…

The goods were not delivered, the store took no responsibility for the delivery, I do not recommend it. The delivery man took a picture of the label without any background, although I tracked the goods and while he delivered it, it was an hour's drive from me, I did not sign for it and the conditions for receiving it in my hands were not met!

Not useful unless you want another phone on your wrist. Battery life sucks and it doesn’t talk to Garmin products

Applewatch does not link up to carrier and can’t return due to being past 14 days. Frustrating now i am stuck with a cellular watch that does not function.

If you have super dark wrist tattoos this is a no go if you’re gonna use certain features like double finger taps to send text and open text.

Fail to sincronize, internal damage in SIM card. till waiting to get either a new equipment or return the damage one to have refund. So sad, very expensive item with so low quality.

Watch is great but the band not so much. It keeps coming off. You should have an opinion to select different band. I was charged for restocking fee when trying to exchange the band. Not happy with that.