Customer Ratings & Reviews

Enjoy the switch from Android for work. Still learning things daily.

Not bad watch but the price is too high at this point

I Love this watch. This pairs with your iphone flawlessly

Salesman sad they would fix me up at Geek squad and they didn’t. Expected better from Best Buy.

It appears ti have better cellular reception than my old watch which is goid

Black coating scratches easy. Love the watch otherwise. But at $800, it should hold up better to scratching. I would opt for the titanium after knowing this.

My first Apple Watch. Not sure I know yet all of its capabilities.

Great watch. A bit pricy. Only issue is band that comes with it is to small.

works good. like the style. probably i buy another

The battery life not good but I like everything else

Don’t buy Apple products from Best Buy! I gifted this “NEW” watch to my husband as a birthday present. He opened it and tried charging it (per the instruction manual) and it never came on. For the amount of money I paid for it, you would think it would work. Called Best Buy and was told to take it the Apple Store or call Apple because it was a couple days past the return timeline since I purchased it about a month ahead of his birthday. I take it to the Apple Store, and lo and behold, they weren’t able to even take it because it was a used Apple Watch and it was locked so no one could turn it on. Apparently, it was a returned watch that had already been setup and everything, and had been returned but never checked by Best Buy for resale. They sold me a used and locked “new” Apple Watch. Don’t buy Apple from them! It’s not worth the trouble.

worst shopping experience ever. Been kicked back and forth 4 times. Operator promised to ship the missing piece, and it never arrived. Called again, operator said they made misttake, and asked me to go to local store to handle. Went to local store in Warwick, manger kicked back saying they can't handle the return Finally, online operator can't even direct me to get the shipping information! that is funny. Keep saying there is mistake. No one is willing to help. Couldnt even find a way to return. Will never go back to shop any open-box online in bestbuy.

The watch keeps randomly turning off and when fully charged. Won’t come back on until it’s fully charged

Average service. I got in the store. I asked the representative about this watch. I had to show her that they did had it in store as it was shown on their app. I paid and left.

On May 5, 2025, we purchased an open box Apple Watch Ultra 2 for an additional $19.98 with express delivery. On May 6, 2025, we received the watch. Upon opening the box immediately, we observed scratches and sweat on the band, watch, and back. This indicated that the watch had been extensively used, potentially during a marathon. We contacted Best Buy, which informed us that an “open box” device does not imply that it was previously opened, put back on the shelf, and then returned to the store. Instead, it refers to a device that has been used within the store’s service facility, such as the Vero Beach store in Florida, where the condition of the devices is reportedly even worse than in corporate offices.

The watch I love. But the store did not want to take my series 5 because the nike version was not listed in the trade in system. Stupid in my opinion. The delivery was way later than stated as well.

Great technology but To much watch for a simple person.

There’s nothing special about this product. It’s just another watch that I didn’t need but I brought it simply for the name. Could have save 800 dollars.

Overall it’s the worst experience buying an open item online with Best Buy… being a total member I have been reaching out to customer service for fixing the watch service plan due to their mistake it was cancelled…

Nice product but they need to put more value to the money