Customer Ratings & Reviews

The Apple is currently running smooth. Still learning how to use it

It had scratches on the edge of the bezel, was not rated in the correct condition for an open box item. Did not take possession of the watch

I recently purchased what was advertised as an Apple Watch Ultra, listed as an open-box item in "excellent condition," only to discover it’s a blatant counterfeit. The first red flags were the noticeably lighter weight and off-color finish compared to the genuine Ultra. Upon attempting setup, the poorly replicated software, laggy interface, and non-functional apps confirmed my suspicions—this is a fake. What’s more frustrating is that this isn’t my first issue with this reseller. A few weeks ago, I received a watch missing its bands, which was resolved after some back-and-forth. Now, to receive a counterfeit product—especially from a company that claims to be an authorized Apple reseller—is inexcusable. Do they not inspect these items before shipping them out? The lack of quality control is unacceptable. For a premium price, customers expect authenticity and accountability, particularly when buying from a trusted source. I urge others to double-check purchases from this seller, and I hope the company takes immediate steps to address these glaring oversights. A reseller partnering with Apple should uphold far higher standards.

I had a gift card from a trade in that I put towards this and was told they couldn’t price match due to the gift card usage. I found this strange. After debating this they made an exception

Its good if you never had the ultra before, because its very similar.

love it, but again. battery life suck like all apple products. i dont know until when they are going to keep us always behind.

The watch is exceptional except the email with the promised 4 months of free Apple Fitness+ did not arrive.

First world problem, but the watch wont read through tattoos, have to wear watch on other wrist

Too large and unwieldy to truly be comfortable wearing to sleep

Upgraded my ultra 1 for this hoping to get better performance and better look since it’s space black. Very very disappointed in the color coating. Paint is already chipping off with regular use. And to make things worse, the cellular service doesn’t work with my TMobile service. Never had any issues with my ultra 1. Don’t buy the space black

Very upset, 3 different employee guaranteed me that device will be available for pickup on the 22nd (launch day) and I did order under those terms, not I don’t have the watch and neither a expected date, on top of that my credit card was already charged and I still don’t own the item , this is by far the worst experience I’ve had, I’ve contacted store and online chat , and nothing, even on the chat it was told to me that I will receive it on launch day at store , and I did not buy it from another place because they guaranteed me that I did not have to worry because it will be available for pick -up on launch day …

Not worth cost. It is heavy band had sharp edge that scratch from side

Item was purchased open box and never turned on. I was informed by store and online concierge that item cannot be returned because it is locked. It has to be locked to someone else's account because it never powered on at delivery. Therefore it was returned by previous owner locked and then I was defrauded.

This review is for BestBuy and the customer service. Not the review for the watch. BestBuy made it a horrible experience when my order didn't ship and I was told that I will be receiving my order soon. All the call centers are outsourced and they have no idea what they are talking about. HORRIBLE CUSTOMER EXPERIENCE. I don't think BB values its customers. I'm never coming back to shop at BB

This item was stolen from the box by the delivery driver on the day before Christmas eve so I wasn't able to enjoy it. Thank you FEDEX! With the delivery process being out of Best Buys hands, I can't fault them on this. However, there has to be a better delivery set up - signature only or don't send in a box with a symbol that gives someone the idea what the item is. The reporting process isn't smooth either, and waiting on a refund or update has been silent. I had to reach out for further information.

You guys sold me a fake Apple Watch and it was unbelievable. I had to go through to get it replaced and thankfully a local store at Camelback Bosville Store took it back and did not force me to drive back to San Diego where I was visiting to pick up the watch. Don’t you guys have quality control

I never got this watch but I would love it to be sent to me when the box got here there was no watch in the box

Do not buy it online we made a purchase in 12/02 and the package is stolen, Best Buy custom service did not help to solve the problem at all. It is awful experience. Already filled complaints with BBB about it

I even didn’t get the item so many time i call you guys that I didn’t get my watch you raise a company and you backend team rejected and not even refunding my money it’s not a small amount 789 dollar.i need my refund.

Send this to the person that hacked my card and pretended ti be me!!!