Customer Ratings & Reviews

Love my new Apple Watch, I love having the health apps and being able to call and text

I’m writing to express my disappointment with a recent purchase I made through your Open Box program. I ordered an Apple Watch that was clearly labeled as being in “excellent condition.” However, upon receiving the item, it was immediately evident that this description was inaccurate. The watch is not fully functional, with multiple issues right out of the box. Most notably, the battery does not charge properly, and the magnetic charger does not stick to the back of the watch, making it essentially unusable. I called customer service and advised me to return the item to any Best Buy store.I immediately went to the store to find out that the Apple Watch Ultra 2 that I received from Best Buy website was FAKE I am so disappointed because i am expecting to receive something that met the promised quality standards.

i love how its so light weight, it has a few other options that are awesome!!

This watch has a great scrren size. I love all the features

I bought this Apple Watch Ultra 2 on October 29, and it’s working perfectly

Awesome watch to use, easily paired with my iphone !

Excellent conditions, beautiful, amazing I am in love !

Really nice watch very comfortable around wrist great puerchase !!

I’m very satisfied with the purchase. Watch is absolutely worth it.

Love best watch apple made wit the I phone 15 it is crazy love it

I bought the open box item as excellent, but when I opened it, it had an original bracelet and charger, but when I tested the Apple Watch, I detected that it was a Chinese copy. I went physically to the Best Buy store to return it, where they gave me a contact and the case number 361376040. Soon after, I have been waiting for the refund, which was not treated as a priority in this theft case, and I already have two more open cases and nothing so far. item arrived back at best buy on 08/11 very upset with everything that happened and the lack of priority from bestbuy in this case of "stolen" possibly from one of its employees last case open

Love this thing. But For $700+ the battery should last a lot longer.

It was a Christmas gift for my boyfriend... and he lovez it..

This Appel watch is Good and comfortable I like it.

Overall great watch but offers no advantage compared to last years model it’s pretty much the same watch in my opinion/experience

Very kool watch only one thing I find if I wear it too close down to my wrist it squeezes me, but I absolutely love it.

I purchased an "Excellent condition" open box item. Unfortunately, when I opened the sealed Best Buy shipping box, it was clear this was not in excellent condition (see photos). Upon further inspection, there was no watch face or band included. I tried to resolve this in person at a Best Buy store but was told that since it was an online order they could not help. They did verbally confirm that it looked like the package had been tampered with prior to shipping. After 3 claims into Best Buy customer service over the course of a month and half, I was told that even though the product was taken before packaging the box, I was liable because I had signed for the package. After posting my experience on a social media site, I found that I was not the only person to experience this and the other customers had similar issues with being completely turned away by Best Buy after purchasing missing open-box product. I ended up buying another watch from a different website with no issue. So I've spent double in order to get this watch. I love the watch and I think it's a really nice upgrade which allows me to function almost entirely independently from my phone.

It is bad that the oxygen meter does not work in new apple watches. Apple should make users aware about this and also lower the prices if that is not available

Amazing watch. Flaws: dim at night, crown rubs skin

It freezes with the new functionality with the fingers ):