Customer Ratings & Reviews

I bought the open box item as excellent, but when I opened it, it had an original bracelet and charger, but when I tested the Apple Watch, I detected that it was a Chinese copy. I went physically to the Best Buy store to return it, where they gave me a contact and the case number 361376040. Soon after, I have been waiting for the refund, which was not treated as a priority in this theft case, and I already have two more open cases and nothing so far. item arrived back at best buy on 08/11 very upset with everything that happened and the lack of priority from bestbuy in this case of "stolen" possibly from one of its employees last case open

It was a Christmas gift for my boyfriend... and he lovez it..

This Appel watch is Good and comfortable I like it.

Overall great watch but offers no advantage compared to last years model it’s pretty much the same watch in my opinion/experience

Very kool watch only one thing I find if I wear it too close down to my wrist it squeezes me, but I absolutely love it.

I purchased an "Excellent condition" open box item. Unfortunately, when I opened the sealed Best Buy shipping box, it was clear this was not in excellent condition (see photos). Upon further inspection, there was no watch face or band included. I tried to resolve this in person at a Best Buy store but was told that since it was an online order they could not help. They did verbally confirm that it looked like the package had been tampered with prior to shipping. After 3 claims into Best Buy customer service over the course of a month and half, I was told that even though the product was taken before packaging the box, I was liable because I had signed for the package. After posting my experience on a social media site, I found that I was not the only person to experience this and the other customers had similar issues with being completely turned away by Best Buy after purchasing missing open-box product. I ended up buying another watch from a different website with no issue. So I've spent double in order to get this watch. I love the watch and I think it's a really nice upgrade which allows me to function almost entirely independently from my phone.

It is bad that the oxygen meter does not work in new apple watches. Apple should make users aware about this and also lower the prices if that is not available

Amazing watch. Flaws: dim at night, crown rubs skin

It freezes with the new functionality with the fingers ):

I purchased this a Christmas present for my husband but it wont pair with his phone. Instead of the animation, the screen shows a QR code of some unknown app. I started to do an online search about the issue. i found out more things that lead me to a conclusion was it was a counterfeit. There were misspelled words in setting such as PASSWARD for password and MODE instead of model #. The back of the watch does not have the Apple logo and the word watch was written as WATGH. The watch face looks similar as the original but when you inspect closely, the holes for the microphone , water temperature sensor/depth and the speaker only have divets. The antenna line is also missing. I also verified with the Apple website but the serial number cannot be identified. I then called the Apple customer service to report the issue. They were surprised to learn that I got the product from BestBuy. What’s more shocking is that when we returned it to Bestbuy, they didn’t seem surprised when we said “this one is a counterfeit “. I am extremely upset as not only I was embarrassed for gifting a “fake watch” but it totally ruined the Christmas morning experience in my family. for the record: BestBuy replaced the item but Im just totally unhappy with the experience. Review made is for the experience and not for the Apple product.

BEST BUY SENT ME TEXT MESSAGE WITH WRONG INFO OF DELIVERY TIME AND DATE, 3rd party service showed up to delivery when I was not home, WHEN PURCHASING WATCH NO OPTION TO NOT HAVE A SIGNATURE delivery service returned my package had to purchase watch again and pick up at store VERY inconvenient !

I just picked up my watch today. But when I opened it after I got home, there is neither watch nor watchband in the box. All are sealed and there was no clue of those in the box. I paid over $700 which is a new price for this and I want to know if you guys give me some returned ones.

couldn’t be happier with my Apple Watch Ultra 2. It’s hands down the best smartwatch I’ve ever owned. From the rugged yet sleek design to the insanely bright display, everything feels premium and well thought-out. The battery life is impressive—I can easily go multiple days without charging, even with heavy use. All the features I use daily are fast and reliable: GPS is pinpoint accurate, the heart rate and health tracking are incredibly detailed, and I love how the Action Button makes it so quick to start a workout or mark a waypoint. It’s also surprisingly comfortable for its size. I also really appreciate the dive and hiking features—even though I’m not doing either professionally, it feels like I have a tool that can handle anything I throw at it. Calls, texts, music, workouts, even checking my oxygen levels—it does it all. Honestly, it’s like having a mini command center on my wrist. If you’re considering the Ultra 2, don’t hesitate. It’s not just a smartwatch—it’s a beast of a tool for anyone who wants function, form, and reliability in one sleek package. Absolutely love it.

I absolutely love my new Apple Watch! The setup was super easy, and it instantly synced with my iPhone. The fitness tracking is incredibly accurate and motivates me to stay active every day. I’ve also found the heart rate and sleep monitoring features really helpful. Notifications come through seamlessly, so I never miss a call or text, even when I don’t have my phone on me. The design is sleek, comfortable, and looks great with any outfit. Battery life is solid and charges quickly. Overall, it’s the perfect mix of style, functionality, and reliability—I couldn’t be happier with this purchase!

I pick the Large band but somehow ended up with a small! Also the band broke when I tried to attach it to the watch!

bestbuy sent me empty box. just empty box without watch

I bought the Apple Watch Ultra 2 as a gift for my husband, and he really loves it! From the moment he opened the box, he was impressed by how solid and premium it feels. The rugged design fits his style perfectly, and the bright display and long battery life make it super practical for his everyday use. He enjoys using it for his workouts, tracking his health, and even just checking texts or calls when he's on the go. It’s become his favorite gadget, and I’m so happy I chose this for him. If you’re looking for a special gift for someone who’s active, tech-savvy, or just appreciates high-quality gear—this is an excellent choice.

I absolutely love my Apple Watch Ultra 2! The design is sleek and really catches the eye - it looks great on my wrist and feels premium. One of the biggest improvements in my daily life has been how quickly it connects and syncs with my phone. Everything happens instantly without any lag or connectivity issues. The best part is how much less I reach for my phone throughout the day. I can check messages, see notifications, and handle quick tasks right from my wrist. It's incredibly convenient during meetings, workouts, or when I'm busy with my hands full. The seamless integration means I stay connected without being constantly distracted by my phone. The battery life is solid, and the interface is intuitive. For anyone considering an upgrade or their first Apple Watch, the Ultra 2 delivers on both style and functionality. It's made my daily routine much more efficient and I'd definitely recommend it.

**Review of the Apple Product Purchased at Best Buy** I recently purchased the latest Apple iPhone from Best Buy, and I am thrilled with my experience. From the moment I walked into the store, the staff was incredibly helpful, guiding me through the various options and features. Their knowledge about the product was impressive, which made my decision-making process much easier. The iPhone itself has exceeded my expectations. The camera quality is outstanding; I love how vibrant and clear my photos turn out, even in low light. The performance is smooth and fast, and I appreciate the seamless integration with my other Apple devices. The battery life is also impressive, lasting me throughout the day with heavy usage. One aspect I particularly liked was the user-friendly interface. Transitioning from my previous phone was effortless, thanks to the intuitive design. However, I did find the price a bit steep compared to other brands, but considering the quality and performance, I believe it is worth the investment. Overall, my experience with both the product and Best Buy was excellent. I highly recommend this iPhone to anyone looking for a reliable and high-performing smartphone. Thank you, Best Buy, for making my purchase so enjoyable!

I absolutely love my Apple Watch! The design is sleek and comfortable, and it fits perfectly into both casual and professional settings. The health and fitness features are amazing – it tracks my workouts, heart rate, and even my sleep with impressive accuracy. I also love how seamlessly it connects with my iPhone, letting me receive notifications, answer calls, and respond to messages without ever taking my phone out. The battery life is solid, and the variety of customizable watch faces makes it feel personal. Overall, it’s not just a watch – it’s a powerful tool that makes everyday life easier and more organized. Highly recommend! If you want, I can also write a shorter, punchy version for Amazon or social media that grabs attention in just 2–3 sentences. Do you want me to do that?