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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 193 reviews

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95%
would recommend
to a friend

Customers are saying

Customers praise AppleCare+ Theft and Loss for its protection, peace of mind, and reasonable price. They appreciate the insurance coverage and the fact that replacements are not refurbished devices. Some customers find it expensive, especially for a cracked glass.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 193 reviews
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Needed but not used yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t give an honest review, luckily I haven’t had to use it. But if I do they tell me it will be worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t go home without this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must for purchasing any Apple device. So my invested and you need to protect it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would come in handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had problem with iphone screen. They repaired it without additional charge

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    umm, its a warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranties are great because when you have them I've never needed it. don't have one.. oh crap, there went 11 hundred (insert facepalm)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get u one of these. Omg u will love it. U will be glad u got this girl. Get it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Win!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why would you not want this!! It will definitely save you if you lose your phone!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple care is essential if you own anything Apple. It is the only way they will talk with you

    I would recommend this to a friend
  • Cons mentioned:
    Claim process

    Rated 1 out of 5 stars

    Won't honor loss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've spent over 2 hours now on the phone between Apple and Assurant. I can't see the device in icloud to put it into find mode, so I can't start the automated process. After the first 90 minutes, Apple (Bani, level 2 rep) gave me the phone number from Assurant, and said that she wasn't able to transfer me. The first option from Assurant redirects you back to Apple. I found an option to talk with Assurant directly and talked with Kevin, who indicated that they didn't see it in their system. I was escalated to Susan, level 2 from Assurant who indicated the same, but was patient enough while I merged in the call with Apple support. The first time I did this, apple support hung up on me. On the second try, I merged in Constance, who tried to help for about 30 minutes but just ended up sending me the same generic emails (I now have 7 with different case numbers). At this point Susan asked to be released and then said she had to drop. I'm now on with Zeb, who filed a claim but it's stuck in limbo.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Solid insurance - never go without it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't think I'd ever buy an apple product without Applecare.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AppleCare!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a must in your iphone, very expensive phone it got you cover guarantee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much Needed for a Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please get yourself insurance. You never know what will happen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best investment

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment for that new device don’t wish you would of done it later

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't think twice just do it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep yourself covered it's worth it. who knows what the kids might do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is amazing!! I highly recommend it. A great buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great having protection for phones purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plan is the best . covered for 2 yrs lost and theft is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was given me a good deal with free upgrade when next iPhone released

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    apple care plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great protection for your phone for accidental damage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    for apple a must have

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    May never use is but when used it is worth it. always get with apple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great plan and easy to use! I would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never used it. But it definitely gives you ease of use.

    I would recommend this to a friend