AppleCare+ Theft and Loss for iPhone 11, XR, 8+, 7+, 6S+ - 2 Year Plan
Q: What is the duration of this plan?
A: This plan has a term length of 24 months.
Q: What iPhone models are covered by this plan?
A: This plan covers the iPhone 11 Pro Max, 11 Pro, X, XS, and XS Max.
Q: Does this plan cover damage caused by water?
A: This plan includes accidental damage protection.
A: You need to add it within 60 days of your purchase. But, beware, it's not a great product. I would see if you can get similar coverage through your carrier. I've been dealing with Apple and their insurance company (AIG) for over a week and still don't have a phone in my hands. AIG says it's in Apples' hands, Apple says they can't do anything, that AIG has to do it, AIG says Apple has to do it, and guess what? I paid my $149 co-pay last Tuesday March 23rd and still I don't have my phone. To start, Apple calls everything a Repair. Even if you call Apple for a Loss, they call it a Repair. Which screws even their associates up because they created me a Repair ID, when they were supposed to create me a Case No. When I tried to go to AIG's website to login and proceed with the process, it wouldn't take the Repair ID. Finally I got in with the Case No. Then, after paying for the replacement phone, 2.5 days later AIG's supervisor went to approve the loss claim and their computer got an error that Apple has a Repair ID on this case. Then another day went by trying to get Apple to remove the Repair ID. Then AIG puts your phone back in the queue and you wait 2 more days. Then, I gave AIG my daughter's shipping address and, guess what? They shipped it to my house. But, they got that address wrong too. When I called AIG to ask them to contact FedEx to give them the correct shipping address they said, Apple has to do that. When I contacted Apple, they said AIX has to do that. Then I got them both on a con-call and AIG said I have to get back in the 2-day queue. Seriously? Now my phone may not come to me because AIG entered my address wrong, but they said Apple did it. I know they are lying. Oh, and when I get frustrated the AIG support person says they will send me to a supervisor. Which really means, I'm done with you and I'm going to put you on hold until you hang up. Unbelivable! Beware AppleCare+.
Customers praise AppleCare+ Theft and Loss for its protection, peace of mind, and reasonable price. They appreciate the insurance coverage and the fact that replacements are not refurbished devices. Some customers find it expensive, especially for a cracked glass.
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