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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 467 reviews

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Rating by feature

  • Service

    Rating 4.4 out of 5 stars

  • Professionalism

    Rating 4.4 out of 5 stars

  • Expertise

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers value the Add-On Appliance Haul-Away service for its overall performance and appliance removal capabilities. Users appreciate the ease and speed with which the service operates. However, some customers have reported challenges related to door sensitivity during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 467 reviews
  • Rated 5 out of 5 stars

    Kind and professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was very efficient and professional. He took his time and did not leave a mess. Super nice --- even to my doggie! Probably the best installation guy we've ever had.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Major Money and Time Saver

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is great if they can find you. If you live in a large complex, they are likely to get lost, so make sure someone can answer any calls to give them directions. The recycling and haul-away are major money and time savers.

    I would recommend this to a friend
  • Pros mentioned:
    Appliance removal

    Rated 5 out of 5 stars

    Easy disposal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a modest fee my old dishwasher was replaced and taken away...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy was amazing start to finish! Efficient and professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Haul away was quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly hauled away the old refrigerator. I had to remove the kitchen door in order for the old refrigerator to be removed. I also had to put the door back on after they hauled away the door. Although it was easy but to remove the door and reinstall the door, it was technically their job, not mines.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and worked great with my fridges

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Old refrigerator hauled away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator was taken from our garage with no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Add on appliance

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess it would be good if you need it. I didn't need it so best buy reimbursed me. Thank you best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Appliance removal

    Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remove the old stove oven very professional. I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away free if you have Geek Squad Total protection!!! Especially if you have heavy appliances to have hauled off. We also had them haul off stuff we didn’t buy from Best Buy like an old 75” TV! It would have cost $100 to haul it off but free with total Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away a Snap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy guys were great. Timely, they cleaned up as they drug away the old washer/dryer and managed to get the new washer/dryer tower in a very small space. Great job!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Work on the install and very professiona

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Work on the install and very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ease of not having to deal with discarding the old appliances myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    recommend hauling off old appliance ALWAYS

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were able to haul off 1 appliance, the other not since the installation was postponed.

    I would recommend this to a friend
  • Pros mentioned:
    Appliance removal

    Rated 5 out of 5 stars

    Removable of Appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They quickly removed and loaded our previous ovens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Take my old stuff away please!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want to move the old hardware out myself. So....why not pay Best Buy to do it?!?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no hassles

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers carried the old microwave away, as scheduled, without any problems. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great work couldn't have asked for a better delivery crew

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bye stove

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was glad not to have to deal with getting rid of the stove myself, Definitely worth the extra $25.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Charles Vost was wonderful.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charles installed my dishwasher, took the old one away, came back a week later to secure it as it was missing parts that had to be ordered, and overall a wonderful, professional, efficient, friendly and helpful technician. An asset to your organization.

    I would recommend this to a friend