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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 9719 reviews

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  • Service

    Rating 4.5 out of 5 stars

  • Professionalism

    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 192 Showing 3,821-3,840 of 9,719 reviews
  • Rated 5 out of 5 stars

    No issues with haul away service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to haul away old washer with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were extremely professional. Had the old stove removed in no time and were very careful when removing it from the house not to bang into anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Take it all away!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service!! Hauled away my dryer and washer, even carried it down 3 flights of stairs to get it out. Service was perfect.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Thank goodness for "garage refrigerators"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't review a service that didn't happen. I purchased a refrigerator, a removal of the old unit, and an installation of the new refrigerator on August 25, 2025. The schedule for all this to happen on the original agreement was within two weeks. It's been ONE MONTH, but I'm now scheduled to have my new refrigerator delivered, installed, and the non-operating one removed TWO MONTHS AND TWO DAYS after I purchased the new one. I'll update this review once all that happens, stay tuned.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Referral to anyone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy is a intelligent way to our needs on any circumstances

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was on time and explained all processes and displays the functions of the new dishwasher and took the old one which saved us $40.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance Hauloff Review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul off of the old stove was excellent and the guys did a fantastic with not only hauling off, but installing the new unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Free Haul Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul Wauwatosa the old Maytag single wall oven at no extra cost. Replaced with brand new Kitchenaid wall oven same dimensions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hall away

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We changed our mind and put old refrigerator in garage. Delivery team was accommodating and credit to our account

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no removal problem, great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers carefully removed the old unit. Took extra care to move slowly so as no chance of any damage. While I opened the door they actually required no help. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bye bye junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best part... i didn't need that old piece of junk and they hauled it away!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away of old dishwasher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy team quickly disassembled my old dishwasher, and prepared the area to have the new one installed. They were professional, clean and thorough. Thanks guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a fast delivery they were in and out less than 30mins

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Top tier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and setup was great. Got the job done. Would use service again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and on-time!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous and efficient. The crew came on time and answered all of our related questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review of appliance haul away service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow those guys are strong, they hauled away my dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers were friendly and very efficient with installation. They removed older washer without any issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that if I hire Best Buy for haul away, I don’t have to deal with lifting and moving everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much easier to have things picked up than having to deal with it yourself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's always a hassle to haul away items but with the free haul away, no muss no fuss

    I would recommend this to a friend