Customer Ratings & Reviews

Glad they take the old unit away - not sure what I would have done with the old machine.

Delivery service was on time, professional, helpful and explained everything in detail.

Well I’ll say that the little extra money I paid for to hall my broken washer away was well worth the price.

Appliance removal was easy and simple. Appreciate the guys taking the stuff away

I have used Best Buy's delivery service a few times and they always get the job done quick and with no fuss. Thanks!

The best warranty you can get to your appliance or device you get peace of mind with Geek Squad protection

They come in. They take out. It’s that easy. Be lazy. It’s okay

Great service, very prompt and quick to hook up. Definitely would use them again.

Best Buy hauled away our old appliances as promised.

amazing and quick removal of all items they did a great job

They were very professional when are removing and delivering my Best Buy appliance.

Great service very attentive. Where very helpful, they also help to get the washer out and placing in a safe place.

Made it easy to get rid of the old appliance that we were no longer using

Very nice service. Easy disposal of old appliance when new one is installed.

Very professional and neat. It is all happened very quite and professional way.

Can't rate because they did not pick the old one up because my niece need a washer. Customer service told me there would be a refund when they did not pick it up. If I would have change the order first it would mess up my delivery date. Did not get the haul away credit back

Delivery team did as they’re supposed to and took the old dryer thank you Best Buy for the help

Would leave no stars if had the option. Best Buy’s delivery on a fridge was cancelled two times with out notice. First try after waiting hours, I called and was told the item was not dispatched to a crew. Second time, free waiting hours (and after texts saying delivery was out) there was a no show supposedly because the truck broke down. When they finally arrived on the third try, I declined the haul away. The driver nevertheless coded the haul away as completed. Aside from the several calls about the botched deliveries, I spent two plus hours on the phone with hard to understand and mostly useless customer service. Ultimately, I had to go to the store to get the credit for the haul away charge. The promised gift card of only $150 to compensate for the missed deliveries and hours on the phone still has not arrived nearly a month later.

Super easy and professional service. would use again.

The best thing and stress free haul away!! Haul away makes life easy and no worries!!