Customer Ratings & Reviews

Did ended up not using this service since my old fridge just moved to another room.

Great service, great installation, very helpful technician

Quick and professional no mess and very nice guys for the job

The installers were very friendly and helpful. Very capable and willing to help you with the extraction of your old washer.

Took old dishwasher just fine. Replace with new dishwasher in good time and order

Was done as promised. No complaints or significant issues

Great and easy purchase process. Delivery was smooth and on time.

haul away and install new dishwasher. people did a great job, installed electric hook up and new plumbing.

On Nov 27, 2025, I made an online purchase from Best Buy of a LG Slide-In Gas Range, at what I thought was a good price. I also paid for them to haul away the old range and install the new one. I was told that a team would come on Saturday, Nov. 29 to do the work. They did, indeed, show up with the range, but told me that they couldn’t haul away the old one, nor could they install the new one because they didn’t know how. So, they put my recently purchased new range back on their truck and drove away. Then followed the NIGHTMARE of interaction with the Best Buy so-called “customer service” department, all the representatives of which were in India since the local store never answers their phone, but transfers all calls to the phone bank in India. After repeated phone calls and online live texts, and waiting on hold as long as 50 minutes, I finally managed to get the service rescheduled to Monday, Dec. 1. I made an in person visit to the local Best Buy store and was told that it looked like everything was set on my account, but they couldn’t tell me anything more than what they saw on their screen. The team again showed up with my range, brought it inside, set it down in its box in the kitchen, and told me that they couldn’t haul away my old range or install the new one because they did not have the skills to do so!! This was followed by multiple additional calls and texts to the people in India with many promises of fixing the situation; but nothing happened. I made a second in person visit to the local store and this time spoke with a manager who arranged another haul off/installation date for Thursday, Dec. 11. I took off another day from work to be at home to admit the installers, but received a call from the person they sent telling me that he couldn’t install the new range because he didn’t work with gas. So, a no show. Then came another series of phone calls with the people in India who rescheduled the installation and haul away yet again for Saturday, Dec. 13. Once again they cancelled and didn’t show, the FOURTH time!!! If possible I would give Best Buy customer service negative stars instead of just one. I am VERY unhappy with the shoddy treatment I have received from Best Buy and will never purchase anything from them again. I will now schedule installation and haul away with a third party not related to Best Buy and pay for it myself. Buyer beware!!

The drivers came on time and were polite. They were very careful to not damage the walls.

what do you want me to say? They hauled the old dishwasher away respectfully and with care lol, thanks for the great service?! Lol

I have several appliances, a Big Fridge, a Gas Range and a Dishwasher, to be delivered and hauled away in an afternoon. On that day, I received text information about the delivery since the morning and was kept informed through the day about the delivery. That was really fantastic and good idea. This means I could do something else instead of waiting for them to come. I have new floorings in the house, so I worried that the delivery/hauling away might cause scratches to the flooring and put some blankets on the floor to avoid this. When they guys came, they were very careful to haul away the old appliances from the kitchen. They used a belt to lift each appliance up and carry it outside. The appliance did not even touch the floor! Great job!

The Service Provided To Install And Haul Away was Great.

I’ll give 5 stars even though I declined hail away service.

They took away my old stove and they cleaned up after themselves

The haul-away service was great! They removed my old washer quickly and without any mess. Super convenient and hassle-free experience.

The guys were friendly and efficient. They wasted no time taking away the old and delivering right where we wanted it to go. Great job!

refrigerator removal when I bought new one, was easy and quick.

Delivery men were competent, reliable and courteous great job

The installation guys protected my floors and walls while removing my old cooktop and wall oven. They were courteous and explained what they were doing.