Customer Ratings & Reviews

Professionally haul away and recycle your old appliance.

Best Buy is great for hauling away old household equipment.

Dan and Miguel are top notch employees. Careful and attentive moving appliances in and out.

mis under standing was done finally old part was taken away

The delivery people took our old ones away and it was quick and easy.

Delivery agent was very kind and courteous and clean up the area after set up the machine

Although the prices (especially for the range) were great, the experience was so poor that after 6 weeks of trying to resolve it, I've decided to cancel my order and look for the two items elsewhere. I have spent lost time from work, spent countless hours on the phone with various geek squad reps (I lost count of how many) and I still could not resolve the issues. First dishwasher purchase I made was a complete failure. It was cancelled without explanation, then when I tried to understand why, I kept getting a different answer. They ranged from "you canceled it" to "we lost it and have no idea where it is" to "the store made a mistake and lost it" to "it will be there tomorrow" to "we ran out of the model I purchased" (even though I bough the floor model), to finally "we damaged it during transit, you'll need to buy another one because we do not have that model anymore." So I did, a more expensive model but I did get some break on cost, even though it still was significantly more expensive then I had originally paid for the damaged one. Then my oven wasn't delivered because they had "run out of power cords". There may have been another cancelation or two in there somewhere, but finally came the day of delivery and the installer of the dishwasher came in, walked into my kitchen. Took two quick measurements and said that my bosch was too tall and would likely not fit. In fact, the left side would fit but the right side was about 1/4 inch off. He listed the dishwashers I should avoid (basically all the dishwashers BestBuy carries). I suggested helping him remove the range which was next to the already existing dishwasher to give him more room and potentially easier access to install it and he wasn't interested. He left. He was over for maybe 3-5 mins, if that. I never even saw the box. I called BestBuy who told me that isn't how it should be and was going to call him to come back and try. I didn't want that considering he didn't look interested and at that point I didn't trust him. They said they would reschedule with another installation crew. I then changed my oven delivery to match the day the dishwasher was to be installed. So fast forward another two weeks and the night before the install, i get a call from the same guy who came the first time. I called BestBuy and asked why didn't they follow through because they promised they would send another installation crew. After being on the phone for easily and hour or two, they said they could reschedule it with another crew but that it wouldn't happen the day they promised... I purchased my appliances on January 11th and not it was the 21st of February! I decided to just cancel both orders because I a) can't trust BestBuy will follow though and b) why would I support a corporation that is so grossly dysfunctional. After being a loyal customer whose bought TVs, laptops, iPads, iPhones, computers, entertainment systems, smart watches, toner, printers, you name it all from BestBuy, I have decided I will begin supporting local retailers who actually will welcome my business and fix issues in a reasonable manner.

Hauled away quickly so we didn’t have to handle that part!

Did an excellent job removing old items with very little effort.

They did a great job removing everything. No damage to walls which was appreciated

Guys were great. Quick and courteous. Would recommend - so much easier than doing it yourself.

They did a great job in moving, and hauling away my stove. They cleaned up the debris totally.

Great job,you guys were very professional. My wife was happy.

Thank you to the wonderful service men who helped. They were very nice.

The guys that came to do the installation did a great job

Great service. Took the appliance out of our garage.

Great when hauling appliances no problem appreciate it

Best buy team were great & careful to haul away old unit.

Not super happy. The unit i wanted would not be available until January. The unit I got did not come with a gift card like the one I wanted. I dont think the membership is worth the investment. Until today I had only saved $17. No unit I saw had the 50% off being advertised.

I left my old dishwasher with a note for the Best Buy team to pickup, and it was hassle free.