Customer Ratings & Reviews

I am giving this a 5 because of second haul away guy Bryan. He was super and very professional. However,the person who delivered my refrigerator did not hook up new one and said he could not take old one at that time. I understood that part-BUT,he cancelled my haul away without me knowing so I had to wait a week with both ref.in my kitchen before They could come and haul old one out.Delivery person was kind of rude-but second guy Bryan made up for it.

The gentlemen that came to deliver and haul my appliances away were truly the friendliest guys I’ve interacted with, as far as delivery personnel are concerned. Their names are Steve and Bryan. Steve went above and beyond. He wanted me to ensure I was pleased with the leveling of my new dishwasher. Even after I confirmed that it was fine, when he came back with the refrigerator, he said he noticed it was a bit slanted and he spent time to perfect the leveling of my product. I asked him how long he has worked for BB and he said 3 years. I tried to poach him to come work with me at a luxury hotel brand and he stressed how happy he was working for BB and that he enjoys his job bc he gets to make people happy by delivering their new purchases and went on to say that he likes to treat the delivery as if it’s his own home. This guy deserves to be employee of the quarter or something and should absolutely be commended on his kindness and professionalism.

Neat and courteous crew of two. They installed the dishwasher and suggested trouble shooting why the water ran into the sink from the air gap. I paid $80 for them to change the air gap. Helpful. But still didn’t correct the issue. They suggested I get a plumber to look at it. The plumber took care of it fine.

No issues with hauling my old dishwasher away they were very knowledgeable and I had my new dishwasher installed in no time Great service

The technicians were prompt and cleaned up the area behind and under my old appliance before installing the new dishwasher. I was very pleased with the whole process. They then carried out the old and took it away so that I didn't need to find someone to come and get it. Thank you for making the whole process a great one and I will surely use the service again if needed.

The service was good; they arrived at the time reported.

I recently utilized Best Buy's hallway service for appliance delivery, and I must say that it made the entire process incredibly convenient and hassle-free. From start to finish, I was impressed with the professionalism and efficiency of the service. The delivery personnel were punctual and arrived within the designated time window. They were courteous and respectful, taking the time to greet me and confirm the delivery details. The hallway service proved to be a game-changer, especially in situations where navigating narrow hallways or stairs can pose a challenge. The delivery team carefully maneuvered the appliance through the hallway with utmost care and precision. They showed great skill in navigating tight spaces, ensuring that neither the appliance nor any surrounding furniture or walls were damaged. Their expertise and experience were evident throughout the process, providing me with peace of mind. The convenience of the hallway service cannot be overstated. It eliminated the need for me to rearrange or remove furniture to accommodate the appliance. Instead, the delivery personnel handled the logistics, making the entire process seamless. This saved me valuable time and effort, allowing me to focus on other tasks associated with setting up the appliance. Additionally, the delivery team offered assistance with placing the appliance in the desired location within the hallway. They were receptive to my preferences and ensured that the appliance was positioned securely and conveniently. Their attention to detail and willingness to accommodate my needs were greatly appreciated. Throughout the delivery, the personnel maintained professionalism and respect for my home. They took care to protect the flooring and surrounding areas, using blankets or other protective materials as necessary. They also made sure to clean up any packaging materials or debris, leaving the hallway tidy and free of clutter. Best Buy's hallway service for appliance delivery streamlined the entire process, allowing me to enjoy my new appliance without any of the usual logistical headaches. The convenience, efficiency, and professionalism of the service exceeded my expectations. I was thoroughly impressed with the level of care and attention provided by the delivery personnel. It is important to note that the availability of the hallway service may vary depending on the specific circumstances and the type of appliance being delivered. It is advisable to inquire about the service's availability and any additional requirements during the purchase process to ensure a seamless delivery experience. In conclusion, I highly recommend Best Buy's hallway service for appliance delivery. The convenience and efficiency of this service, combined with the professionalism and skill of the delivery personnel, make it an excellent choice for those seeking a stress-free and convenient delivery experience. If you're looking for a hassle-free way to have appliances delivered to your hallway, Best Buy's service is the way to go.

We were told that Best Buy would haul away a microwave for us (on the phone when we called the Eagan Store) if we brought it to the Eagan store, however when we arrived with it we were told no they did not recycle microwaves at that store - we would have to pay to have it picked up. The person waiting on us made an exception and charged us $30.00 instead of the normal charge because we had been given incorrect information. We really appreciated it.

Recommending is a toughie. The guys were nice. The washer acted up immediately. They had to come back. Great on the washer Haul a way service. If you can pick it up, take it home and hook it up. Do it! Waiting on other people especially during the holidays, you could be asking to get irritated. Other wise the guys were nice and we got it.

New Samsung refrigerator was a muxh better replacement to my older unit. Excellent quality, love the interactive tablet screen on the frint. Spacious capacity and very quiet operation. Salesperson in Best Buy was very knowledgeable and on-point with fantastic service quality. Delivery was on-time and very professional. Entire experience nothing short of impressive.

They were great. They were very respectful. They were also very polite. Made very little mess and cleaned up. All the cardboard and plastic was taken away. Thank you. They explained the whole stove, how it works, all the different settings, and how to clean it. They gently placed it where it fits and made sure the stove worked. Well done.

The delivery crew from Best Buy truly exceeded my expectations in every way possible. From their initial phone call, where they courteously informed me of their imminent arrival, to the moment they left my home, their professionalism and dedication to customer satisfaction were evident. Upon arrival, the team of four individuals wasted no time in getting to work. The lead member meticulously measured the space to ensure that the new refrigerator would fit perfectly, taking into account the unique challenges posed by my older home. Despite the need to dismantle my old refrigerator to maneuver it through narrow doorways, the crew handled the task with ease and efficiency, displaying a level of expertise that was truly impressive. Throughout the installation process, the crew demonstrated a thorough understanding of the refrigerator's features and functionality. They patiently explained each aspect to me, ensuring that I felt comfortable and confident with my new appliance before they left. Their commitment to providing exceptional customer service was evident in every interaction. What truly stood out to me was the crew's attention to cleanliness and detail. Not only did they install the refrigerator flawlessly, but they also took the time to clean up any mess that was made during the process, leaving my home spotless. Overall, my experience with the Best Buy delivery crew was exceptional. Their professionalism, expertise, and dedication to customer satisfaction made the entire process seamless and stress-free. I would highly recommend Best Buy to anyone in need of a new appliance, knowing that they will receive the same outstanding service that I did.

The microwave made by Whirlpool, is well worth the money. It has a lot of features that my 17 year old microwave, didn’t. The nonstick surface, no turntable, steam cleaning, and more.

The washing machine I purchased is working great. I hope it continues to perform like it is doing for a long time. The men that delivered & installed it did a great job in a short period of time. They also removed the washer that was no longer working & took it with them which I appreciated.

Crews come in hit-or-miss personalities. Well, this crew, who came along with delivering my new fridge, was just very helpful along with being friendly and funny. They were careful in entering and exiting, and I couldn't have asked for better service.

The haul away of my old dishwasher was seamless and quick. The two man crew divided tasks, with one working on plumbing and the other disconnecting the old dishwasher. A Masonite pad was placed to protect my hardwood kitchen floor. The crew arrived 30 minutes late due to traffic but called to let me know. As with any appliance delivery my only suggestion would be that the scheduling window be confirmed more than the evening prior, but that is probably not possible.

They took excellent care in removing our old refrigerator. They were very careful not to drag it on our hardwood floors. They used a shoulder harness to where they picked up the refrigerator and it never touched the floors. It was great to see the company provide this equipment to protect their workers safety.

Quick, efficient haul away. No mess. My old stove was gone in a flash.

The delivery and installation of our new LG Top Mount Freezer Refrigerator was done on time, quickly, flawlessly and without any difficulty whatsoever. Caleb Lyles and Travion Lumpkin were both very friendly, pleasant, courteous, knowledgeable and professional, especially Caleb, with the handling of the delivery and the installation. I was extremely pleased. Thank you!

Great job! We were worried about how’d we get that huge front loader washer out of our house especially since it was broken and held water in the drum. The haul away crew did it seamlessly and with easy. Absolutely no damage or mess on my floor or walls.