Customer Ratings & Reviews

We purchased 3 large appliances & decided to buy the accompanying servicing agreements. The appliances were at sale prices & all performed at an expected high level, but the dishwasher required an adjustment in the space. We called Best Buy & someone came out & made the adjustment within days. Very happy with the appliances & the quick response for the adjustment.

Both Frank and Junior did a great job measuring every detail prior to my instalation ! They eent above and beyond taking their time and left no details untouched! Great customer service from them and from Ashley who helped me select new apicances. I am grateful for the best buy team!

We could not have been happier with Mario and Junior who came to measure our kitchen in preparation for the oven and dishwasher and stove. We were so impressed with their product knowledge and and equally impressed with their how willing they were to make everything as easy as possible for us. We would absolutely use them again and again. They worked seamlessly with our fantastic sales representative Juany - it was all a great experience working with Best Buy.

Representative was on time. Removed old cooktop to take accurate measurement of cut out for new cooktop. Communicated evaluation and left us with the measurements.

Professional and efficient. Very careful and respectful of house (i.e. shoe covers, gloves, gently closing doors, etc). Won't have final evaluation until appliances are installed.

The Best Buy representatives and the installer were so helpful in every way. The new appliances are great.

In the midst of a major appliance purchase, it was so very helpful to choose Best Buy to assist me - they had a pre-measure done that was right on target ensuring that appliances I was considering would actually fit. Great service and definitely the way to work smart!!

The person who came to measure was fantastic. The four-star rating is because Best Buy didn’t honor the time frame for which I was available and sent a person when I specifically said I wouldn’t be home, then told me I missed the appointment. To their credit, when I called the corporate office, they sent an excellent technician within an hour to do the service.

Very happy with my new Samsung oven. It bakes perfectly and I like the configuration of burners, especially the double burner. It is sleek looking and a great addition to my kitchen. I am not including pictures as my kitchen renovation is not complete.

It is hard to write this review. Too many moving parts. The sales team was great. I'd give them a five. The people who installed the fridge, also good. The installers of the range hood were awful. Set dates and didn't show. Set times and showed up another time. Even after installation, they wanted to set up another installation. Oy!

Best Buy measured the cabinet space for fridge. Gave nice suggestions. He was friendly and respectful.

GoPro a great product, easy to use, and tremendous capacity.

It is really good to be able to get someone to pre-screen the location, so I don't need to worry the product may not fit.

Service people were knowledgable and service as well as installation was quite good. This is the 1st time we have purchased an appliance at Best Buy and we were very pleased. Service personnel were clean and showed us how to use the appliance.

It does exactly what it supposed to do. It fills the space perfectly

I wanted to purchase a oven wall unit. Best Buy sent a crew to measure the space and to tell me what would fit. They came early and measured the space. It’s now been three weeks and there has been absolutely no follow up from Best Buy. I have tried emailing no response. I guess they want me to purchase from somewhere else.

I think is good cooking range. I liked this unit. Good brand Samsung.

I don't have my appliance yet but I was pleasantly surprised by how impressive the measuring team was. He was thorough and clear and left a detailed description of everything I need to know. He even suggested specific installers to request based on the kitchen layout. I wasn't aware Best Buy had the high level of service I've received from everyone throughout this process so far. I hope the actual appliance lives up to this standard as well!

I have always gotten excellent service from Geek Squad. However, in this instance, it took me three calls to try and get this visit scheduled. I needed a specific time frame due to my work schedule, and I couldn't get the agent to understand that a 12 hour window was impossible for me to work with. Eventually I got a three hour window, but this time frame still fell during my work hours.

Love our new bosch dishwasher. We tried to buy a dishwasher somewhere else and it was a huge hassle, went to Best Buy and it was nothing but wonderful