Customer Ratings & Reviews

Your contractor did an efficient and thorough job.

Extremely unprofessional. He was there to measure accurately to tell me whether the new stovetop will fit in the prior stovetop's cut out in the granite counter top. he did no even measure that and did not give any information regarding that. It looked like he was there just to fill out paperwork that he was there and could then collect his money from Best Buy

The site survey identified what would have been a problem...the electric supply to the new oven was at the top of the oven, whereas the old oven had it on the bottom. I was able to have an electrician correct the problem, which on a 50 amp circuit would have prevented installation of the new oven if not identified prior to delivery. This was NOT something that could be seen just from looking at the specs of the old oven, but was noted due to the experience of the site survey guy!

Nice guy. Good visit. Experienced and creative. He promised a written report that night, Jan 9. I have heard nothing. The site location is waiting on his report before starting the demo to receive the new golf simulator. I would like his written report. Thank

This Samsung Gas Stove looking Nice and working fine as per expectation.

So far the wall oven-microwave combo is what we wanted.

Oven seems excellent but difficult at times to figure out.

Good guys…professional, timely, knowledgeable….advised what was needed to replace 32-year-old wall oven.

The reviewers were timely and efficient, with the process taking less than 10 minutes.

Great job doing survey helps to buy relevant size fits the space

Very quick and efficient would definitely do again

Friendly guys came in and took measurements. Had no problems communicating with me and worked quickly. I would give 5 stars if they could clean up the dust that gets kicked up when you move appliances in and out of their slots. I remember the Geek squad did that (Geek squad is awesome).

Initially tried to purchase the new LG wash tower, since the dimensions were similar to the laundry center I was replacing. Installer came a decided it would not fit. Went to store and sales person said it would fit. Second installer arrived and decided the machine would not fit. Geek squad service recommended I have a sales consultant come to my home. That consultant said it would fit and suggested I make an appointment with geek squad site survey to properly measure my space. They measured and suggested I have the machine installed anyway since I had 14 days to determine if I want to return it. I had the install scheduled for the next day. No one showed. I took that as a final sign that I should not by the LG. Instead I spoke to sales over the phone. They helped me purchase the GE laundry center. He emailed me any invoice for me to accept. I couldn’t accept because apparently there was a know technical issue. So after spending 30 minutes with sales and negotiating a discount for my troubles, i wasted my time. I had to purchase my self online and hope that once it’s delivered, I’d be able to call support and receive a credit. The machine was delivered and guess what, it doesn’t work! I called again and it would be yet another week for it to be replaced. I was done. I canceled everything and my alliance to BB

Works well and easy to use. Nothing else to say . Thank you

I feel that your pre measure service is absolutely customer friendly and takes the guess work out of the purchase process. I had no idea if the washer/dryer that i wanted to buy would fit the space that i had or if i could use a gas dryer. The professionals that you sent over (at no cost to me) explained that due to new State regulations, we could no longer use a gas dryer. We then went to the Hyannis store and ordered it with an electric dryer. Without their valuable input, we would have purchased a gas dryer in error.

This was a nice bonus for our geek squad membership, We ordered a wall oven and prior to its delivery, a specialist came out to confirm that the oven would fit in the space we had available. Yes, I measured for myself - but to have an expert do it is very reassuring!

Tech came out to measure current countertop dimensions to see if a replacement rangetop could fit. He said it will work but said he would double check with his boss if they could cut the countertop. He never got back to me.

Site crew was very professional and determined what needed to be done to install the oven

I had a tight closet for the washer and dryer. The people that measured it said it would fit, but last week deliver people said it would not. George and Enzo came today. They did a careful and complete perfect job. I was very pleased.

I love my new oven. It is everything I expected it to be. It is very easy to operate. The men that installed the oven were extremely knowledgeable of their job.