Customer Ratings & Reviews

This unit matches the rest of my appliances perfectly. It was easily installed and works just fine. Looking forward to using some of the timing and cleaning functions this offers. The first "bake" yielded great results.

Nice service i love it, great comunication they check and verify everything

Diego and his team member came to do an assessment for some appliances. Great service, very knowledgeable, and willing to help. I will be requesting they do the installation as well. Thank you for all your help! !

The gentleman were perfect! They measured and advised me that my range would fit and answered my questions!

Best Buy measured the cabinet space for fridge. Gave nice suggestions. He was friendly and respectful.

REGARDING INSTALLATION SERVICE => Measurements were performed by your BestBuy non techs but were in error. Despite being a TotalTech member in good standing with promised free installation, because of your error I had to pay $195 extra to the installation subcontractor (Costa Lake). Not fair.

Evan was fantastic to work with! We first met in the store, where his knowledge and practicality were so helpful. But what really stood out was Evan's continued support and communication. He ended up coming out to our house on two separate occasions--once to make sure all was good for install, and second when the installation needed some additional attention he was here and very supportive and helpful! He made the whole kitchen renovation process so much easier for us! Thanks Evan!

excellent service esp. delivery. product only used once so far.

On time, frindly and professional service. Well done. Worth the time to be prepared for the installation.

It was nice to know the appliances we ordered would fit in the spaces we had. We actually had to switch the microwave we originally picked out. It was good to know so we could resolve it BEFORE it was delivered!

Installer not very knowledgeable about product He tried to up charge me with new mounting kit, but I already knew mine was applicable

The actual pre-measure went well. The technicians were knowledgeable and efficient. However, there was a good deal of confusion in getting it set up. There are apparently two groups within Best Buy who can do this the pre-measure guys that we had and the in-home shopping people.

Measurement was first completed by Best Buy the day after my purchase. He then contracted a vendor to come out and measure again width my understanding, the vendor was to perform the cut to widen the hole. Then vendor came and only measured saying he could not do the work. I had to get it widened myself

Two guys came to “measure”.. One guy could not speak English at all and the second had major difficulty explaining anything and had to keep calling his office. Basically he measured from my tile to my counter and said I should buy the ADA American disability Act, shorter Dishwasher as it would fit for sure whereas the regular dishwasher may not. I asked if the regular height dishwashers legs could be lowered or what the minimum height possible was if the legs were lowered, but he could barely speak English, so that went nowhere. I have a tape measure and do not need two professionals to measure the height from my tiles to the bottom of my counter. When he left I was told that his office would call to explain everything and set up an order and delivery, no one ever called, surprise, surprise. What a waste of time with no information gained and no call back.

very nice dryer; however, I really wish there was also delicate (low) setting - now, I have to hang dry majority of my clothes because this dryer only has medium & high settings - space was limited so this GE dryer was my only option - I’ve always liked GE products - my washer, fridge, & dishwasher are GE

Stovetop and double oven were delivered and installed promptly and are working as expected. The only complaint I have is the double oven oven did not come with a manual.

Hey - This combination KitchenAid oven/microwave is awesome! Best Buy measured the old unit, had a KitchenAid in stock to match our refrigerator and installed it quickly.

Haven't had it long enough to give it a reliability rating, but we are happy so far with the unit.

Great service by Best Buy! Lowe's nor Home Depot offer this service without a HUGE surcharge. Best Buy IS the BEST!! Now saving my $$$ and gift cards to buy one of Best Buy's EXCELLENT electric slide-in ranges!

Went great two guys came out pulled oven out a little measured and popped cooktop out to measure even measured ref space for me advised to make adjustments saved me from having to reschedule the install