Customer Ratings & Reviews

you service was absolute awesome, the salesperson was super great, very well knowledgeable, she went over and beyond to assist in helping me pick the correct microwave, she sent out the team to come out to measure my space to make sure that i had enough space between the stove and microwave, she hep me find a microwave and i absolutely love it, Michelle was a great sales person. the installers was very professional and knew what they were doing. great service

The low rating regards the utility of the visit and not the technician that arrived for the visit. The tech was friendly, respectful and knowledgeable. The measurement of the cabinet opening for replacement double oven was challenging and required removal of the existing double oven for accuracy. We could have used suggestions of craftsmen who were willing and able to make the necessary adjustments and strongly suggest that BestBuy strive to make this possible.

The site survey/ premeasure went fine, both of them. There were issus with the installers, but the site survey guys were good.

We were concerned about our new Kitchenaide double oven fitting properly into the place occupied by an old Whirlpool double oven. The site survey worked extremely well and answered all our questions and made for a flawless install of the new Kitchenaide

The product was well installed and operates great.

I'm not sure what you mean by site survey/pre-measure. The guys who came did not do any of that. They delivered the oven and first said they couldn't install it they then said they couldn't put it on a bench to make it easier me to install into the cabinetry. After discussion, they said they would and did. BTW, my purchase date was 01/31/22 NOT 9/22/22

My space for a refrigerator is fairly small. I was worried about finding a refrigerator that would fit. The one I chose was very tight. The gentleman was very accurate with his measurements. He reassured me and gave me peace of mind. It fit perfectly the first time.

A current range would not fit because of placement of gas pipe. Pre-installers told us exactly what change was needed. New range fit nicely.

Haven't had it long enough to give it a reliability rating, but we are happy so far with the unit.

The team was very professional. They clearly explained what was needed for the appliance installation and answered any questions.

carefully done by a Skilled Craftsman. Found minor cuts that would have had to be made, but we cancelled the order

The installation survey guy was prompt, clear on task and communicated well. Couldn’t be happier.

My space for the refrigerator is awkward. Many of the homes of this style have had the walls removed. My home had added cabinets on the wall that would have allowed room for a larger refrigerator without removing walls. The workers carefully measured the space more than one time and gave me the measurements and the recommendations for a fridge. For real I remember when the ice man came to my home to put a block of ice in my ice box. Ok I was a child but look how far refrigerators have evolved for me. I hope to get an amazing modern refrigerator with these accurate measurements. They did a good job just make sure one of the workers are good communicators who arrive from the company.

The young man who came out was professional, courteous, and knowledgeable. Looking forward to the installation, scheduled for 11/15.

My first scheduled service for an appliance measurement was a no show. The guy was running late. He called and left me a message and then I couldn't reach him. The second time, the men came and measured, but couldn't really advise me if the appliance that I was interested in purchasing would fit in my home. Then I got phone messages and emails stating they were coming out again to measure. I never requested the service so I had to call to cancel the erroneous appointment. This measurement service is a great idea, but not without glitches.

Installers were courteous, polite, neat and efficient. Removed existing mounted microwave and installed the new one quickly. I appreciate the professional way this install was handled. THANK YOU!

The gentleman were perfect! They measured and advised me that my range would fit and answered my questions!

The The Appliance Site Survey or Pre-Measure service was prompt and professional.

Installer not very knowledgeable about product He tried to up charge me with new mounting kit, but I already knew mine was applicable

Our new dishwasher is very good and both the pre installation visit and the actual installation went very well and was excellent. We almost bought a dishwasher from Lowe’s but the pre- installation visit was poor and the information given us was wrong