Customer Ratings & Reviews

The representative, Jake and his assistant, were very professional and took the time to discuss and show us how our new appliance worked. The entire ordering experience was stressful BUT Jake as the installer made the experience give Best Buy a 5 star rating. I would recommend this gentleman to anyone wanting appliances installed.

This free service confirmed my assessment that a slide-in range would work in my space.

Obviously highly-experienced technicians and technician mentor training also occurred.

Wanted a mid-level microwave for use mostly for defrosting and reheating. I never use the microwave for roasting or baking. My regular ovens are convection. The GE that I chose is perfect for what I use the appliance for.

The guy in the store couldn’t have been nicer and promptly set up a site survey. The person who came out was professional and efficient. But I have not yet heard back from Best Buy about what my appliance options are. I called after a week (I was told I’d hear within 3 days after site visit) and was told I should hear from them soon. Still waiting…

The size didn't fit my house, but it was as the service person said. The staff knew the structure of our building, which was helpful.

This program has successfully assisted with insuring that the appliance size is correct and identifying a variety of choices.

Measurements were off compared to what we already had. They did not match up to what we measured 100% and did not even match the specs we had from the manual for our already installed appliances. We were also told incorrect information about products being on the same circuit breaker when an electrician told us this was false. In addition, they never told us that the products would not fit so when they were delivered, they installers THEN told us they would not fit and had to return them and now we have to go through the entire process AGAIN, SO FRUSTRATING. Staff were very nice at least.

Always a pleasure to welcome these two genlemen into our home. The come in, take a look, do what they have to do, and then they give you some reassurances, and leave. 1-2-3. Gives one confidence that the intsall will go well. Don't hesitate to have them in. They are alos quite clean about their work.

Reps came on time. Have good knowledge but didn’t have specifics of what I ordered exactly. Someone coming for site survey should have all the order details and should be measuring that appliances will fit or not. Expect better planning and process from Best Buy.

I was very pleased with the installation service of my builtin microwave oven. It looks great and works as it should.

Excellent……………. ……….!! My opinion is good, and wonderful

Very professional!! He did a great job! My wall oven fit perfectly!! Very helpful told me upfront that their might be extra charges because my wall oven was so old! Very,very pleased with the Geek squad!!

This is a great service from Best Buy! I had no idea they offered this. The technician (Nelson) was totally professional and very helpful. He called the day before the appointment was scheduled to confirm, and he even showed up a little early for the appointment, so there was no inconvenient wait time. He thoroughly checked my gas appliances, and made some very helpful suggestions regarding new safety codes and practices, informing me on what to expect if I purchase a new gas appliance. I will definitely recommend this Best Buy service to others!

Satisfied with the service recieved, wich save me a lot time when the team came to my home to getting the measurements.

Professionalism, friendly and left me with accurate measurements for my range

Appliance site survey guy was punctual, quick to analyze, professional.

Great Experience it was quick and painless! Two men came in measured my area for the washer & dryer and left.

As always, reliable tech came as promised on scheduled time and the whole process was informed well.

This entire process of buying appliances, getting the pre-measure and then getting things delivered was unsatisfactory. In fact, I was to receive compensation from the last person I spoke to but never had anything provided. In short, My appliances were to be delivered to a condo rental I arranged everything with the tenant, had her take work off; BB said they would be delivered on the same day; Upon approaching a week before the delivery date, I called to find that they would not be delivered on the same day; I rescheduled delivery; I arranged everything with the tenant for the appliance delivery date, had her take work off; I scheduled the pre-measure with the person saying they'd confirm that the appliances in which I ordered would indeed fit the space in which they'd be; I arranged everything with the tenant for the appliance/space premeasure; The pre-measure person came out and stated that he'd submit a report to BB with all the information concerning the space, measurements, fitting in space etc.. He verbally stated he thought the appliances would fit but would put his survey to the report which was to be provided to BB; I called BB some time after to verify, through the report, that the appliances would be delivered together and that the report identified that the appliances would fit; NO ONE COULD FIND THE REPORT OR ASSOCIATED INFORMATION AND THE PRE-MEASURE SURVEY PERSON COULD NOT BE CONTACTED; BB stated that the'yd return my money should it not fit NOT taking into account all the coordinating and errors which had already been encountered, traversed. On the date in which the appliances were to be delivered, the deliverer stated that they could not get to the condo because of road closures. This seems very odd as the tenant went out a short time after receving this message to find the streets clear; in addition, the condo borders on an alley, side street and main street providing access to the condo from three sides... The final delivery, I again arranged for the tenant to be available etc. etc. As mentioned, I was to get compensation for the errors. This is hopefully captured with my internal record in which hopefully you were keeping. I don't know if the pre-measure person was at fault or the person(s) looking for the pre-measure report - either way, the pre-measure was not to be reached by myself or when BB called his dispatch - nor could any BB personnel find the report. This caused great stress with respect to already having had to jump through all these hoops and then finding, that possibly, it could happen again should the appliances not fit in the space in which they were designated to.