Customer Ratings & Reviews

Stovetop and double oven were delivered and installed promptly and are working as expected. The only complaint I have is the double oven oven did not come with a manual.

The actual pre-measure went well. The technicians were knowledgeable and efficient. However, there was a good deal of confusion in getting it set up. There are apparently two groups within Best Buy who can do this the pre-measure guys that we had and the in-home shopping people.

Hey - This combination KitchenAid oven/microwave is awesome! Best Buy measured the old unit, had a KitchenAid in stock to match our refrigerator and installed it quickly.

This free service confirmed my assessment that a slide-in range would work in my space.

Always a pleasure to welcome these two genlemen into our home. The come in, take a look, do what they have to do, and then they give you some reassurances, and leave. 1-2-3. Gives one confidence that the intsall will go well. Don't hesitate to have them in. They are alos quite clean about their work.

Outstanding! Professional, personal, respectful wearing mask. Clearly spot on prep because 2 weeks later the range was installed beautifully.

The Geek Squad team arrived on time and quickly surveyed the space for my replacement gas dryer. Unfortunately, they were unable to make needed renovations, thus requiring me to bring in a general contractor.

Measurements were off compared to what we already had. They did not match up to what we measured 100% and did not even match the specs we had from the manual for our already installed appliances. We were also told incorrect information about products being on the same circuit breaker when an electrician told us this was false. In addition, they never told us that the products would not fit so when they were delivered, they installers THEN told us they would not fit and had to return them and now we have to go through the entire process AGAIN, SO FRUSTRATING. Staff were very nice at least.

Technician measured for new kitchen appliances. Gave us the piece of mind that our new purchases would fit with no surprises on installation day. Highly recommend.

Paul was friendly, inspected our old refrigerator, checked all the measurements of the existing space for the new one that we purchased. He was very knowledgeable and felt that there would be no problem with the new one fitting in the space.

Excellent……………. ……….!! My opinion is good, and wonderful

Appliance site survey guy was punctual, quick to analyze, professional.

Went great two guys came out pulled oven out a little measured and popped cooktop out to measure even measured ref space for me advised to make adjustments saved me from having to reschedule the install

We were very pleased that Best Buy offers a site survey before a major appliance purchase. Excellent service by Nate and crew! They answered our questions thoroughly and we have confidence that our install will go well.

The guy in the store couldn’t have been nicer and promptly set up a site survey. The person who came out was professional and efficient. But I have not yet heard back from Best Buy about what my appliance options are. I called after a week (I was told I’d hear within 3 days after site visit) and was told I should hear from them soon. Still waiting…

The team was very professional. They clearly explained what was needed for the appliance installation and answered any questions.

This program has successfully assisted with insuring that the appliance size is correct and identifying a variety of choices.

Wanted a mid-level microwave for use mostly for defrosting and reheating. I never use the microwave for roasting or baking. My regular ovens are convection. The GE that I chose is perfect for what I use the appliance for.

I was very pleased with the installation service of my builtin microwave oven. It looks great and works as it should.

In home service was on time and the technicians were very experienced to complete the job quickly and properly. They cleaned everything before leaving.