Customer Ratings & Reviews

Very courteous and on time pleasant to work with would recommend for future products

The Geek Squad team arrived on time and quickly surveyed the space for my replacement gas dryer. Unfortunately, they were unable to make needed renovations, thus requiring me to bring in a general contractor.

Best Buy appliance specialist in Hurst TX was knowledgeable about electrical wall oven and professional. He setup a free measure for wall oven and installer measured in a few days. Very impressed about communication and follow up. Best Buy is the best place to go to for appliances hands down.

Technician measured for new kitchen appliances. Gave us the piece of mind that our new purchases would fit with no surprises on installation day. Highly recommend.

The actual pre-measure went well. The technicians were knowledgeable and efficient. However, there was a good deal of confusion in getting it set up. There are apparently two groups within Best Buy who can do this the pre-measure guys that we had and the in-home shopping people.

very easy to st up and operate. Instructions are very clear.

The guy in the store couldn’t have been nicer and promptly set up a site survey. The person who came out was professional and efficient. But I have not yet heard back from Best Buy about what my appliance options are. I called after a week (I was told I’d hear within 3 days after site visit) and was told I should hear from them soon. Still waiting…

This program has successfully assisted with insuring that the appliance size is correct and identifying a variety of choices.

This entire process of buying appliances, getting the pre-measure and then getting things delivered was unsatisfactory. In fact, I was to receive compensation from the last person I spoke to but never had anything provided. In short, My appliances were to be delivered to a condo rental I arranged everything with the tenant, had her take work off; BB said they would be delivered on the same day; Upon approaching a week before the delivery date, I called to find that they would not be delivered on the same day; I rescheduled delivery; I arranged everything with the tenant for the appliance delivery date, had her take work off; I scheduled the pre-measure with the person saying they'd confirm that the appliances in which I ordered would indeed fit the space in which they'd be; I arranged everything with the tenant for the appliance/space premeasure; The pre-measure person came out and stated that he'd submit a report to BB with all the information concerning the space, measurements, fitting in space etc.. He verbally stated he thought the appliances would fit but would put his survey to the report which was to be provided to BB; I called BB some time after to verify, through the report, that the appliances would be delivered together and that the report identified that the appliances would fit; NO ONE COULD FIND THE REPORT OR ASSOCIATED INFORMATION AND THE PRE-MEASURE SURVEY PERSON COULD NOT BE CONTACTED; BB stated that the'yd return my money should it not fit NOT taking into account all the coordinating and errors which had already been encountered, traversed. On the date in which the appliances were to be delivered, the deliverer stated that they could not get to the condo because of road closures. This seems very odd as the tenant went out a short time after receving this message to find the streets clear; in addition, the condo borders on an alley, side street and main street providing access to the condo from three sides... The final delivery, I again arranged for the tenant to be available etc. etc. As mentioned, I was to get compensation for the errors. This is hopefully captured with my internal record in which hopefully you were keeping. I don't know if the pre-measure person was at fault or the person(s) looking for the pre-measure report - either way, the pre-measure was not to be reached by myself or when BB called his dispatch - nor could any BB personnel find the report. This caused great stress with respect to already having had to jump through all these hoops and then finding, that possibly, it could happen again should the appliances not fit in the space in which they were designated to.

The Best Buy associate was good, however he used the opportunity to sell other services which were ridiculously priced. Setting up a Phillips hue system with 5 lights for a few thousand dollars as i recollect… when i checked it later at best it would be a few hundred dollars so not sure what he was trying to sell. The installers who came to measure were not very good. I’ve had Best Buy measure the cavity for a double oven 3 times and it’s dbeen different all 3 times when i communicated this they didn’t seem too concerned. I asked if i could measure it myself and they would not oblige… so it’s not the best or most accurate service.

I was very pleased with the installation service of my builtin microwave oven. It looks great and works as it should.

Pre measure cabinet space a good idea. Job well done

This a warning for customers that will use the install (Viking 30 inch gas cooktop and Downdraft Feb. 2025) department. Best Buy outsources this to people that have no knowledge or license electrical etc. They arrived in a Enterprise rental truck. They tell you to get a license contractor. Best Buy takes your money upfront for install ($300 my case). I had someone from Best Buy come out for a site survey months before. They did a detailed measurements before I ordered my Viking Cooktop and downdraft. All they said was that I need a new gas valve and maybe some cuts in the granite. The Geek Squad said that the installer cannot do anything else for safety reasons.

Went great two guys came out pulled oven out a little measured and popped cooktop out to measure even measured ref space for me advised to make adjustments saved me from having to reschedule the install

As always, reliable tech came as promised on scheduled time and the whole process was informed well.

Great Experience it was quick and painless! Two men came in measured my area for the washer & dryer and left.

Precise, Professional, and Efficient. Everything was clearly explained

Wanted a mid-level microwave for use mostly for defrosting and reheating. I never use the microwave for roasting or baking. My regular ovens are convection. The GE that I chose is perfect for what I use the appliance for.

The guy that came to my house for the measure was really good. I had lots of questions as this will be going from a downdraft to needing an under the cabinet hood. All my questions were answered and the knowledge the guy had was great! He said Best Buy would reach out to me after his report to follow up with products that were recommended. Have still not heard from Best Buy.

Unfortunately, the site survey proved to be ineffective as the agents that came by provided me with information that was incorrect. I was informed that an overhead microwave I was looking to buy would sit on top of our backsplash and still fit level. When the actual installers arrived, they disagreed with that install advice and informed me they would have to drill into the backsplash. They were obviously reluctant to do that as it could cause broader issues, for which they did not want to be liable. So, this is a case of left hand and right hand not being on the same page. It caused us to have to wait an additional two weeks. Not the end of the world, but annoying and I would be upset if I weren’t a total tech member and was charged for this level of service.