Customer Ratings & Reviews

Very friendly site surveyor. Unfortunately none of his information was transmitted to the delivery-installers who came a week later. They had no record of the site survey, didn't install the range so that it worked, and left a gas line uncapped, a dangerous situation. I will never shop at Best Buy again.

This is a great purchase, would definitely recommend to those who are looking to purchase a built-in wall oven unit

Best Buy appliance specialist in Hurst TX was knowledgeable about electrical wall oven and professional. He setup a free measure for wall oven and installer measured in a few days. Very impressed about communication and follow up. Best Buy is the best place to go to for appliances hands down.

The site survey was quick and easy. Assured us that the new refrigerator would fit in the allotted space. In and out in a few minutes.

Don't buy any appliance without using this service. I tried measuring myself, but couldn't be sure of a fit for my appliances, Having a professional measure will give you confidence that appliances will fit.

Best Buy pre measure team came over to my residence and took all the necessary measurements professionally and very courteous. Install of new oven came out perfect. Highly recommend

Employees arrived within designated six-hour window and confirmed space would accommodate new appliance. A six-hour window (7:00 a.m. to 1:00 p.m.) seems overly broad. That was the only choice offered. The only choices for service were Tuesday and Friday.

We were very pleased that Best Buy offers a site survey before a major appliance purchase. Excellent service by Nate and crew! They answered our questions thoroughly and we have confidence that our install will go well.

I really enjoyed owning this item since this was exactly what i needed and so far so good

Great microwave. Many options to use for cooking. Great appearance.

The size didn't fit my house, but it was as the service person said. The staff knew the structure of our building, which was helpful.

The pre-measure went OK. However, no one from Best Buy has followed up. We are in need of a new range!

Extremely unprofessional. He was there to measure accurately to tell me whether the new stovetop will fit in the prior stovetop's cut out in the granite counter top. he did no even measure that and did not give any information regarding that. It looked like he was there just to fill out paperwork that he was there and could then collect his money from Best Buy

Although the surveyor was an hour late out of the 6 hour appointment window and was very apologetic when he communicated wuth me on his arrival time.

Works well so far, very good looking, and easy to clean

The worker was very professional and efficient. The pre-measurement was achieved in about 20 minutes. I was very impressed with the extensive amount notes he took about my specific oven space. this was not just a measurement either. He actually took out some of the screws and checked connections behind the oven.

The agent was very helpful... We will need a follow up and we'll call when ready...great service

Great product and excellent installation. Looks beautiful.

Salesman was very good. However, still waiting for delivery...initially told it would be in February, then told it would be around 4/7... so obviously still waiting.

Reps came on time. Have good knowledge but didn’t have specifics of what I ordered exactly. Someone coming for site survey should have all the order details and should be measuring that appliances will fit or not. Expect better planning and process from Best Buy.