Customer Ratings & Reviews

This was a second survey to have a premium team evaluate whether my BOSCH cook top and down draft appliances that I ordered through Best Buy would fit. The same technician who did the first survey came the second time and he offered to place a gas shut off valve that he did not offer the first time. He was going to talk to his boss and called me back, but he never called me back.

He was on time and professional. Measured everything out and was suppose to send in the measurement for an in cabinet microwave. We were to get a call from someone? to tell us which microwave and trim kit would fit. We did not get a call so we called and they had no record of our measurments. That is why I gave 3 stars.

Service came early 9:30 whic the window was 12-3 however I was available they were prompt and checked the dishwasher connection prior to me buying a Bosch dishwasher from Best Buy and told me I needed a special connection as the old dishwasher is about 35 years old (stillworking but not efficient) so I need a plumber first to just change the connection

We had our kitchen redone using Best Buy. We bought four major appliances and did all the measurements ourselves (we’ve done this before). Best Buy tech rep recommended an Appliance Site Survey to be sure everything fit and there were no surprises. Good thing, because our cooktop stove (mounted in granite) would not have fit even though the manufacturer’s specs indicated it would. When the crew came do the install, we were prepared for the extended time and site prep required for them to cut the granite and properly mount the cooktop. Appliance Site Survey made the entire installation process go smoothly.

Pre measure cabinet space a good idea. Job well done

Replaced older version of downdraft which no longer ignited. Grates much more sunstantial than older model. Knobs also better - made of metal and not plastic.

Geek Squad installed a dish washer professionally and even installed an anti-knocking value to prevent pipe rattling. So far, so good and no problems after 9 months.

Love it! Cooks so fast! 2 problems: hard to get setting right when turning the knob; got a d0 message after cleaning it and had to flip the breaker to get it working again

Person that was sent to survey my house for my dishwasher was very friendly. He said no problem. And when he came to install, he had no problem. Thank you

Matthew Tito is "TOTAL OUTSTANDING!" Tito is professional, prompt, well mannered, knowledgeable and familiar with all aspects of his job. He doesn't mind explaining to you exactly what hes doing. He should definitely be a trainer. All companies should have an employee like Tito. Best Buy is very lucky to have an employee like Tito. Tito puts your mind at ease and assure you the installation will go well. I have no idea how much Tito is earning but he definitely deserves a raise! Tito, you are truly 'ONE IN A MILLION" and I will never forget the Excellent Job you did!

Best oven for the price . 27” double oven has up to date technology,and easy to use.

Great microwave. Rated #1 by Consumer Reports! Huge area for food. Non-stick walls. And very good looking.

GREAT CUSTOMER SERVICE, THE GUY WAS GREAT AND HE KNEW HIS STUFF

They showed up during the time they said they would and submitted the information by the time they said they would. I was satisfied with everything.

The Pre-measure was completed, but I was never contacted about the changers necessary for installation. The measurement was completed on April 20th and no one has contacted me. The 3 rating would have been a 5 if I was contacted. I reschedule another pre-measure for May 20th. The delivery date is 6/3, so I hope this will be the last delay.

From start to finish, all Geek Squad Best Buy staff were amazing! From the agent who explained everything to me about my eventual purchase, to the installers who were very efficient and made sure everything worked and clean before leaving! I purchased an over-the-range microwave oven to replace an old one that stopped working. I also bought an extended 3-year warranty. With all the specials, discounts, and related free services afforded me as a TTS member, my entire, total purchase was nearly 50% off! Bravo, Best Buy!

The worker was very professional and efficient. The pre-measurement was achieved in about 20 minutes. I was very impressed with the extensive amount notes he took about my specific oven space. this was not just a measurement either. He actually took out some of the screws and checked connections behind the oven.

The Geek team that pre-measured my spaces and several days later installed my new fridge and my new gas oven range were on time, efficient, very helpful, careful, and addressed and resolved my questions and complications that arose with the installation in a considerate and responsible manner. I bought my appliances at Best Buy because of the great reputation of the Geek Squads and the vertical structure of the purchase, delivery, warranty, and repair system Best Buy offers. No subcontracting, so I can deal with Best Buy at every stage, while I own my appliances. I am happy to pass on that my experiences so far live up to the Best Buy reputation I read about before laying down my money.

The in home measurement was inaccurate. On delivery day, the cord wasn’t long enough to plug in. I was stuck with the double oven and no installation for 4 days. They couldn’t have cared less.

The installation guy, was so professional. He was friendly and very informative. Not to mention how mannerable he was. I would hands down recommend making appliance purchases from Best Best and paying for installation. The staff is incredible!!