Customer Ratings & Reviews

Excellent sales service; smooth installation; product working as expected.

Installers were knowledgeable and professional and left the work space clean once completed. Good work.

This is a great service from Best Buy! I had no idea they offered this. The technician (Nelson) was totally professional and very helpful. He called the day before the appointment was scheduled to confirm, and he even showed up a little early for the appointment, so there was no inconvenient wait time. He thoroughly checked my gas appliances, and made some very helpful suggestions regarding new safety codes and practices, informing me on what to expect if I purchase a new gas appliance. I will definitely recommend this Best Buy service to others!

Service came early 9:30 whic the window was 12-3 however I was available they were prompt and checked the dishwasher connection prior to me buying a Bosch dishwasher from Best Buy and told me I needed a special connection as the old dishwasher is about 35 years old (stillworking but not efficient) so I need a plumber first to just change the connection

I like the microwave however I’m constantly wiping off fingerprints and streaks off the front. Also I wish the panel would light up!

GREAT CUSTOMER SERVICE, THE GUY WAS GREAT AND HE KNEW HIS STUFF

The installation guy, was so professional. He was friendly and very informative. Not to mention how mannerable he was. I would hands down recommend making appliance purchases from Best Best and paying for installation. The staff is incredible!!

Very professional!! He did a great job! My wall oven fit perfectly!! Very helpful told me upfront that their might be extra charges because my wall oven was so old! Very,very pleased with the Geek squad!!

He was on time and professional. Measured everything out and was suppose to send in the measurement for an in cabinet microwave. We were to get a call from someone? to tell us which microwave and trim kit would fit. We did not get a call so we called and they had no record of our measurments. That is why I gave 3 stars.

Best Buy performed a site survey on 9/11/2024, measuring for a new appliance. After that, I received emails for Virtual Consultations both of which were inexplicably cancelled. I called to ask what's going on, and all calls and texts to date are not being returned.

This was a second survey to have a premium team evaluate whether my BOSCH cook top and down draft appliances that I ordered through Best Buy would fit. The same technician who did the first survey came the second time and he offered to place a gas shut off valve that he did not offer the first time. He was going to talk to his boss and called me back, but he never called me back.

The worker was very professional and efficient. The pre-measurement was achieved in about 20 minutes. I was very impressed with the extensive amount notes he took about my specific oven space. this was not just a measurement either. He actually took out some of the screws and checked connections behind the oven.

Replaced older version of downdraft which no longer ignited. Grates much more sunstantial than older model. Knobs also better - made of metal and not plastic.

The inspection site survey people came out when expected, were courteous and seemed capable. They said they thought there would be no problem installing my micro. They took pictures of the site and left. I would not recommend this, however, because the installers could not install it and didn’t know anything about the pictures that had been taken. The installers in fact, didn’t even bring a microwave with them. They had to go back and get one.

Best oven for the price . 27” double oven has up to date technology,and easy to use.

Love it! Cooks so fast! 2 problems: hard to get setting right when turning the knob; got a d0 message after cleaning it and had to flip the breaker to get it working again

Jason was fantastic very patient with explaining the best place to install my Samsung 65 in . My first time with a smart television . Jason helped me to choose the best size for my living room area. Explained how a smart tv works what to look for in the picture clarity. I very much appreciated Jason.

Jorge and Anthony from Premier Logistics did a great job with our site survey. They were professional, on time, and knew exactly what we needed. They gave us additional information regarding the upcoming installation, and we appreciated all their help.

Super professional guys. Delivery and and Installation was great. Thank you so much.

Works well so far, very good looking, and easy to clean