Customer Ratings & Reviews

I have been trying to get my new induction cooktop measured and installed since September 2022. On three occasions, wrong measurements were taken and the incorrect product was delivered. I still do not have a cooktop, which was purchased in August of 2022. I am in awe of the lack of ability to provide and install the product I paid for months ago. Do better, Best Buy. This is not how you treat your long-term customers who, several months ago, spent over 20 K to replace the kitchen and laundry appliances. I doubt I will ever conduct business with BB in the future.

My washer was off balance and these guys fixed it. Great work!

prodct is good. instalation people did good job. first purchase was cancelled because your review team said it will not fit. so order over the range microwave. excellent. My wife is very happy because higher cfm exhaust. fire alam doesnot sound off often.

Representative was late due to a previous appointment several miles away from my home. Once he arrived, he was thorough, polite and professional.

Two technicians came to our home to make measurements for the style and size replacement oven options suitable for our available space. These men were both very knowledgeable, efficient, and courteous. We very much appreciate their quick response to our request, and their careful measurements of the available space for various oven replacement options.

I’m impressed with the professionalism and opinion of the man who was sent to measure plus he will work on the price quote for modifying if cuts need to be made to correctly install the new range ! Thanks !

Super professional guys. Delivery and and Installation was great. Thank you so much.

Gentleman was on time, very knowledgeable and knew the products I was interested in.

A little disorganized during purchase which caused confusion in the whole process. When I called customer service they were unable to help and said my order was cancelled and to go back to store. Store then redid order It was a hassel

Professional, informative and on time. I understood what had to be done to make my new oven fit properly

The person doing the site survey was very good. one problem, he did not take into consideration the installation for mounting bolts. the ones that go thru the cabinet above the microwave are located at a different location than the existing ones. this caused a delay and me $80.00 to have part of the cabinet removed to facilitate instullation.

Team was fast, friendly and clean. Great experience

The persons who did the site survey were great. They were early, respectful and try to ensre all measurements were accurate. They even explained to me that based on the measurements I can only purchase a top loader washer and/or dryer.

They were prompt and excellent. The work was clean .

Professional and friendly service. Answered questions.

Great personal service and patience from Nick at the Hurst store and George at the Grapevine store, along with Nikki to make sure the new dishwasher would fit and install properly. Installation team was prompt and professional.

Outstanding. Personable, professional, and engaged. Could not have asked for more quality in an inspection. Grateful to Best Buy for having such a top-notch individual do our inspection before installation. Gave us confidence with his knowledge, expertise and experience. We appreciate the confidence this inspection gave us.

Microwave suits purpose for which it was purchased

They were friendly and confirmed appliance would fit

This product is convenient-- It's better than what I have before. It's pretty big and nice to have for a big family