Customer Ratings & Reviews

Were not sure these products would fit in the existing spaces. Survey guy verified that everything would be good and it was. Very pleased.

Everything we were looking for Very pretty Fit our space perfectly Love the features Nice upgrade to our kitchen

This is a great service offered for free by Best Buy. We have had a negative experience in the past when buying a dishwasher that wouldn't fit under the counter, so it was reassuring to know that the cabinet could be made to fit the new double oven.

The person doing the site survey was very good. one problem, he did not take into consideration the installation for mounting bolts. the ones that go thru the cabinet above the microwave are located at a different location than the existing ones. this caused a delay and me $80.00 to have part of the cabinet removed to facilitate instullation.

The two men from A.I. Pros, who came to pre-measure for my stove were amazing. They came in, looked at the space, and measured to be sure everything was standard. They told me exactly what they would do to install the stove so that it didn't protrude too far into the kitchen (my current stove blocks a set of drawers). They were so great that I have requested that Josh from A.I. Pros be the one called to install my new stove.

The installation survey guy was prompt, clear on task and communicated well. Couldn’t be happier.

Looking to change the broken gas cooktop for an induction cooktop. Needed to get the cutout dimensions in order to select the replacement. Evan was very helpful by explaining where to find the cutout dimensions on the Best Buy site and the need to have a 240v electric outlet.

Team was fast, friendly and clean. Great experience

Professional and friendly service. Answered questions.

They were prompt and excellent. The work was clean .

Best Buy Sales staff is very up to date on the products they sell. Installation service third parties they use are professional and trained in the products they install. We are very pleased with Best Buy products and service,

Outstanding. Personable, professional, and engaged. Could not have asked for more quality in an inspection. Grateful to Best Buy for having such a top-notch individual do our inspection before installation. Gave us confidence with his knowledge, expertise and experience. We appreciate the confidence this inspection gave us.

They were friendly and confirmed appliance would fit

Delivery was on time but there was confusion that they were also supposed to install the products. After back-and-forth with headquarters install was completed. Original Install a washer and dryer resulted in damage to an expensive piece of furniture that was not in the pathway of the delivery people and a crumpled dryer vent which could have resulted in a house fire. No follow up from corporate was provided to pay for damage done by the delivery people. Sad.

Microwave suits purpose for which it was purchased

Best Buy performed a site survey on 9/11/2024, measuring for a new appliance. After that, I received emails for Virtual Consultations both of which were inexplicably cancelled. I called to ask what's going on, and all calls and texts to date are not being returned.

The survey people were fast and friendly in doing their job to make sure that everything fit properly.

Like the 5 burners and the middle big burner. The griddle is a nice extra touch.. Happy with the product so far.

Our new double oven looks great in our kitchen and works well.

Totally awesome service. Installed a 65" tv above my fireplace in a 100-year old home. Great work.