Customer Ratings & Reviews

Gentleman was on time, very knowledgeable and knew the products I was interested in.

A little disorganized during purchase which caused confusion in the whole process. When I called customer service they were unable to help and said my order was cancelled and to go back to store. Store then redid order It was a hassel

Don't buy the 5 door KitchenAid refrigerator from best buy. Every part has been replaced and the fridge is still giving problems. Never again

Jon and Brian were very helpfull and knowledgeable. they were precise in their measurements and helped me pick out a cooktop that would fit in my kitchen. I highly recommend them.

I scheduled this installation for my mother-in-law. She said one of the measurement people were really rude and also damaged our counter when measuring and immediately said well that’s a problem and it’s not ours. You’re gonna have to pay for that and then walked out the door the other person with him just apologized for his actions and they left, they gave me their number to fix the countertop but didn’t give me the measurements and no one from Best Buy followed up with me to tell them about this incident. They asked me if I wanted to confirm I wanted a callback and I said yes and they never called me back to address this issue or follow up on my measurement service to see if I wanted to move forward with the Purchase, it was very unprofessional and again they never reached out to make it right or help me with my purchase

We scheduled this appointment in person for 4/17, but the measurement worker was 1 week early. He was not very friendly, and the following week when the installer came by for our appointment to install the oven and microwave, he said the measurements were wrong for the oven and he couldn’t install it. He was able to install the microwave because those measurements were accurate. We did not call back for another appointment to fix the issue or install the oven due to this experience. Our purchases items work well and we are happy with them.

Vendor very thourgh, answered all questions and provided cost estimate. Upon return for installation job done professionally and safely with excellent clean up within work timeline.

Having a site survey prior to purchasing a refrigerator was easy and it gave me peace of mind, ensuring that the right size was purchased. It also eliminated the possibility of the water line being out of code which would have caused an issue upon delivery.

I utilized the pre-install service and glad I did. They confirmed the fridge would fit into the house and the spot in the kitchen. Great to hear from the pre-install team on how to handle the water line to ensure the install team would hook the fridge without issue.

Professional, informative and on time. I understood what had to be done to make my new oven fit properly

The person who came out to do the site survey and pre-measure was the same person who came out to do the installation. He was prompt, courteous and knew his stuff - great guy!

This product is convenient-- It's better than what I have before. It's pretty big and nice to have for a big family

The team came and took some measurements. Week into it, they never put the measurements into the system. So, what was the point in this exercise. Luckily, I had taken my own measurements.

Our new double oven looks great in our kitchen and works well.

We were under the impression that the cutting would take place at this so I don’t know who miscommunicated that but we’re not upset about it

Jaren was great but the whole scheduling got screwed up.... it was supposed to be a AV- TV -WiFi site review

My experiences with some of the Pacific Home Sales dispatched pre-measurement crews varies widely but in the latest case with a double oven install they did an outstanding job. Arrived on time, disassembled what was needed out of the old setup in order to get complete measurements and a good sense of the electrical hookup and passed all that info to the installation team that arrived a week later. Some small adjustments to the install were needed when the double-oven was onsite but otherwise it went off without a hitch. Highly recommend getting pre-measurements done.

The two men from A.I. Pros, who came to pre-measure for my stove were amazing. They came in, looked at the space, and measured to be sure everything was standard. They told me exactly what they would do to install the stove so that it didn't protrude too far into the kitchen (my current stove blocks a set of drawers). They were so great that I have requested that Josh from A.I. Pros be the one called to install my new stove.

Delivery was on the time estimated. The delivery team were fantastic, hard working and friendly. Very clear on what the home owner needed to have ready for the delivery in order to install. Best Buy, you did good.

AIC Alliance did a great job with the appliance site survey for my wall oven and cooktop. They were so thorough, that we realized our new countertops needed to be cut on site to ensure the cooktop fit.