Customer Ratings & Reviews

The two men from A.I. Pros, who came to pre-measure for my stove were amazing. They came in, looked at the space, and measured to be sure everything was standard. They told me exactly what they would do to install the stove so that it didn't protrude too far into the kitchen (my current stove blocks a set of drawers). They were so great that I have requested that Josh from A.I. Pros be the one called to install my new stove.

I received a call from the guys that were coming to measure, asking me if I really needed them to come and requesting if I could reschedule. I told them that I could not reschedule. They came and spent a total of 5 minutes at my house, measuring only the space for the microwave. I asked them to check the dimensions of the microwave and trim kit and they assured me it would all fit. Guess what? IT DID NOT FIT. Very unhappy with this experience.

Were not sure these products would fit in the existing spaces. Survey guy verified that everything would be good and it was. Very pleased.

I would give negative stars if I could. I was scheduled for a site survey today, 7/17, 8-11 am. By 11, no one had shown up or called stating they would be late so I called the toll free number at 11:12. She could see my appointment in the system so she put me on hold to reach out to the driver. She comes back at 11:37 and tells me they are not coming because I cancelled the appt at 11:33. I adamantly told her that was not true so she puts me on hold again to see if they can still come out. She comes back and says they can’t dispatch anyone because I cancelled it. After speaking to a supervisor or lead person, the only thing they offered to do was escalate it by sending an email and stating someone would get back to me. That didn’t set well with me so I called a number that I thought was to corporate. They tell me they can see in the system that I cancelled at 10:40 am. What? Initially, it was 11:33, now the notes say I cancelled at 10:40 although at 11:12 when I called to inquire about the appointment, she could see it in the system. In addition, the supervisor or lead stated there was a note in the system that stated the customer was doing a remodel and wouldn’t be available for the appointment and requested to reschedule. DEFINITELY NOT TRUE. I’m not remodeling, I took the day off and drove 3.5 hours for this appt so I was definitely available. I never had this conversation with anyone, especially not the person who annotated the system with that note. I know this sound harsh but someone at Best Buy is flat out not telling the truth! They. Have definitely lost a customer.

I’m impressed with the professionalism and opinion of the man who was sent to measure plus he will work on the price quote for modifying if cuts need to be made to correctly install the new range ! Thanks !

The persons who did the site survey were great. They were early, respectful and try to ensre all measurements were accurate. They even explained to me that based on the measurements I can only purchase a top loader washer and/or dryer.

Our new double oven looks great in our kitchen and works well.

We scheduled this appointment in person for 4/17, but the measurement worker was 1 week early. He was not very friendly, and the following week when the installer came by for our appointment to install the oven and microwave, he said the measurements were wrong for the oven and he couldn’t install it. He was able to install the microwave because those measurements were accurate. We did not call back for another appointment to fix the issue or install the oven due to this experience. Our purchases items work well and we are happy with them.

Great personal service and patience from Nick at the Hurst store and George at the Grapevine store, along with Nikki to make sure the new dishwasher would fit and install properly. Installation team was prompt and professional.

Delivery was on time but there was confusion that they were also supposed to install the products. After back-and-forth with headquarters install was completed. Original Install a washer and dryer resulted in damage to an expensive piece of furniture that was not in the pathway of the delivery people and a crumpled dryer vent which could have resulted in a house fire. No follow up from corporate was provided to pay for damage done by the delivery people. Sad.

The survey people were fast and friendly in doing their job to make sure that everything fit properly.

Like the 5 burners and the middle big burner. The griddle is a nice extra touch.. Happy with the product so far.

Totally awesome service. Installed a 65" tv above my fireplace in a 100-year old home. Great work.

Bought a cooktop and oven during the Black Friday sale and the staff that took care me suggested certain models that fit the measurements. Bestbuy even sent out a tech earlier to take measurements so I can get the right size appliances. The cooktop and oven came today and the team was professional with the installation. I'm happy with my purchase from Bestbuy that I would recommend to my friends to go to Bestbuy if they need to buy appliances.

This would have gotten an excellent but for the price. So far it's been great. And wonderful to have the extra space in the kitchen and not have a microwave on the counter.

I utilized the pre-install service and glad I did. They confirmed the fridge would fit into the house and the spot in the kitchen. Great to hear from the pre-install team on how to handle the water line to ensure the install team would hook the fridge without issue.

Site visit,installer was there on time. Called ahead. Very professional and competent. A good reflection on Best BUY

Alberto was awesome and made sure the double oven would fit snug.

Having a site survey prior to purchasing a refrigerator was easy and it gave me peace of mind, ensuring that the right size was purchased. It also eliminated the possibility of the water line being out of code which would have caused an issue upon delivery.

Beautiful oven, works great Highly recommend this appliance