Customer Ratings & Reviews

Great personal service and patience from Nick at the Hurst store and George at the Grapevine store, along with Nikki to make sure the new dishwasher would fit and install properly. Installation team was prompt and professional.

Great in-home service by professionals who are knowledgeable

Good and quick, too quick, not sure if they thoroughly checked everything.

Glad we got this model. Still I wish I could adjust water level, but is not possible with the 24 inch wide model. (You can adjust the level with the 27 inch wide model.

I’m impressed with the professionalism and opinion of the man who was sent to measure plus he will work on the price quote for modifying if cuts need to be made to correctly install the new range ! Thanks !

I utilized the pre-install service and glad I did. They confirmed the fridge would fit into the house and the spot in the kitchen. Great to hear from the pre-install team on how to handle the water line to ensure the install team would hook the fridge without issue.

Nice finish, I like the lights under the knobs that light when the burner is on. So far not issues

The tech guy who came to the house knows what he is doing. He was respectful and professional.

Working like a pro ! Came on time. I recommend this service

Having a site survey prior to purchasing a refrigerator was easy and it gave me peace of mind, ensuring that the right size was purchased. It also eliminated the possibility of the water line being out of code which would have caused an issue upon delivery.

Don't buy the 5 door KitchenAid refrigerator from best buy. Every part has been replaced and the fridge is still giving problems. Never again

Great product ………………………………………………………………………………………………..

Desktop w good memory and SSD was what I wanted and the form function is good the USB ports are easy to get to. I wanted it off the desk.

Working with the salesman was great, Derek was very informative and accommodating. Members in store also very nice and provided great information. Reason for the one out of five stars is when they came out for measuring, they caused my oven to stop functioning and refused to fix it, outright denying they caused any issues despite it working perfectly before they touched it. Nightmare to get resolution from the claims department getting past back-and-forth between the subcontractors and bestbuy. I had to hire my own repairman, lay out of pocket for damages caused by their subcontractor. It ended up being disconnected wiring when they pulled the wall oven out to measure, but couldn’t have the common decency to A)acknowledge their mistake and apologize, actually blamed customers for not wanting to do their job as contractor, direct words “ this is why we don’t wanna touch anything when we come to peoples houses.” Well good luck being a co tractor who replaces, measured and fixes things, not touching things. Guy who came out said he did t do anything and wouldn’t help, didn’t even bother providing a number to call, only were able to get anything started because we contacted the original salesman who provided us the number to contact. However when we tried to contact that number they even declined to provide us help until after we already repaired it ourselves which was weeks later. Will not be buying my ovens from Best Buy now. Treat your customers right.

Pre-measuring team was very professional and did a great job remeasuring the existing built in microwave oven space. Same people did the installation and did a great job!

great service at the store spent the time needed to complete the questions we had. prompt closing of the sale.

I need an exact side for a refrigerator and Best Buy afford to come by and measure the size of the fridge and space.

On January 9, 2020, a site survey was done to insure the wall oven/microwave combo unit would fit. Also, it was determined what costs there might be to install the unit. Modification costs were given. There were no hidden costs or surprises. It was all out in the open. We felt the service person (Enrique) was fully competent and knew exactly what he was doing. It was also a plus for us to have this service done at no charge to us. Thank you!

Nicest guys, on time, in and out quickly. Would be happy to use same if needed again. Great job!

I was scheduled for an oven install on a Tuesday and a pre-measure on Monday. Got called on Monday and was told the pre-measure was moved to Wednesday. Since that was a day after the install, I told them to forget it. The installers by the way were incredibly good.