Customer Ratings & Reviews

Great having them over to assess the fit! Good job

Replaced an older GE refrigerator with the larger LG model. So far the LG machine is excellent.

Great electric cooktop heated real quick. Double ovens are AWESOME now can bake 2 things at once.

Our new Jenn built in refrigerator is amazing and beautiful

Installers did awesome job. They were on time and took care of the installation in timely manner

he did a great job and answered all my questions. I would us the service again when I need someone to come out

Having the pre review, prior to installing my microwave and trim kit confirmed I got the right thing for the space.

This a warning for customers that will use the install (Viking 30 inch gas cooktop and Downdraft Feb. 2025) department. Best Buy outsources this to people that have no knowledge or license electrical etc. They arrived in a Enterprise rental truck. They tell you to get a license contractor. Best Buy takes your money upfront for install ($300 my case). I had someone from Best Buy come out for a site survey months before. They did a detailed measurements before I ordered my Viking Cooktop and downdraft. All they said was that I need a new gas valve and maybe some cuts in the granite. The Geek Squad said that the installer cannot do anything else for safety reasons.

The inspection for measuring and ensuring the Dishwasher bought was the right measures and everything in our house was ready for the installation was done according to scheduling and satisfactory done.

The Measurer was professional and knowledgeable. He left his measurements with me. This was good because Best Buy could not find them when we purchased our induction range. I also showed the Measurer the range we wanted to purchase. He correctly said it would fit.

I didn't buy anything yet. I will be buying an electric range. Best Buy came out to measure (at no charge) My handyman is coming 3/29 to make the area larger so it will fit. Then I'll order it. So far I'm very impressed with the help I have received. I would not buy it anywhere else.

First I would like to thank Andrew for assisting us in our home. We picked 4 Whirlpool appliances and Andrew did all the measuring. Also thank you to all the delivery/installers they did a great job. Again, thank you Andrew for your professionalism and service. Gary and Nancy Niemeck

I scheduled this installation for my mother-in-law. She said one of the measurement people were really rude and also damaged our counter when measuring and immediately said well that’s a problem and it’s not ours. You’re gonna have to pay for that and then walked out the door the other person with him just apologized for his actions and they left, they gave me their number to fix the countertop but didn’t give me the measurements and no one from Best Buy followed up with me to tell them about this incident. They asked me if I wanted to confirm I wanted a callback and I said yes and they never called me back to address this issue or follow up on my measurement service to see if I wanted to move forward with the Purchase, it was very unprofessional and again they never reached out to make it right or help me with my purchase

Victor from Hawaii Unified Industries did a pre-delivery site survey before the actual delivery of our refrigerator. He was very professional and addressed all our concerns. As a result, we were well prepared for the delivery date.

Received great service from the service techs who came to pre measure for a replacement cooktop, and also the installers who came in afterwards. Both the third party vendor you use and your in-house tech made it possible for my selection of cooktop to work in the existing site conditions. For this I would like to recommend them and BestBuy a good place for appliance purchases.

Great experience! The two gentlemen called prior to arrival and showed up on time. Measurements were taken and area of installation evaluated. He explained venting may need alteration. Very courteous and answered all of my questions.

I purchased a toilet tank seal. The seal installation was successful and the purchase was easy. The checkout lady was charming and helpful. She thanked me for my military service as I left.

I recently had an unsatisfactory experience with Best Buy's oven installation service. They sent out two technicians to measure the oven cutout to ensure the new oven would fit. However, neither technician could tell me the cost of the adjustments needed after measuring the cutout. It’s unreasonable to expect customers to wait until the day of installation to find out the cost of necessary adjustments. When the technicians finally arrived, I was informed that it would cost $250 to make the adjustments, which felt like a bait and switch because I my only options were to pay or return the oven. This lack of transparency and communication is unacceptable. Even though customer help with some of the installation cost, I’m still unhappy because I felt I was taken advantage of.

good suction capacity. looks and works very well. Kitchen does not smell of cooking anymore.

Delivery was on the time estimated. The delivery team were fantastic, hard working and friendly. Very clear on what the home owner needed to have ready for the delivery in order to install. Best Buy, you did good.