Customer Ratings & Reviews

The oven that i originally purchased was not a good fit ,,,it would have required 3 cuts…the technicians were very patient while we called customer service to change the order for an oven that did fit.

Our 25 yr. old Jenn Air wall oven finally needed replacing. The salesperson at Best Buy informed us of their pre-measure service and scheduled it for us. The newer ovens have slightly different dimensions from older models so we needed to know if a new one would fit. The guys showed up right on time, pulled the old oven out slightly from the cabinet and measured the cut out space. It was done quickly and professionally. We were glad this service was available and FREE!!

The opinion from the site survey for the removal of old dishwasher & install of new: Remove tile around floor and/or saw wood under the counter to allow room. (DW is "entombed" in space due to new tile on floor, raising level of floor. He did NOT say if the installtion crew would do it or not. Soo, I still have the same problem of buying & installing DW. I'm 85 & not going to do the remodeling! He told me what I already knew - I was looking for someone to say "no problem, we can do it".

Came with in the time window, quick, friendly, no Covid protection at all

So far it's worknig very well however I have only used it once

The two gentlemen who came to our house were very polite and courteous. However, my expectations of the outcome of their site visit were not met. I don't think it was their fault -- it is the fault of the person who set-up the meeting in the first place.

I have not really used it that much yet since it was just installed but it is a great replacement of the old one that we had.

The microwave that was initially installed was defective, and was left installed in our home! The installers drilled multiple holes in our brand new cabinets - when holes were already in place and new ones were not needed, left a mess with all the saw dust and wood pieces, and knew the microwave did not work correctly, but said they could not take it back because they didn't have an order to do so. We waited for a response for a new one and didn't hear anything for 2 weeks so we went into Best Buy to check the status. Nothing had been reported, so a new work order was set up to have someone come out and remove the defective one and check to see if a different model could be placed. The men that came didn't give us an answer if the new microwave could be installed or if modifications would be needed. They just said they couldn't help us. They spoke to each other in Spanish thinking we didn't understand, little did they know I did understand. I don't appreciate being called stupid! The old, non-working microwave, has yet to be removed, and we cannot get any answers. For being "carpenters" they had no clue how to fix the situation. It has become apparent we will be removing the non-working microwave, and installing a different one ourselves. So much for paying for Total Tech!

Whirlpool refrigerator rolls. No breaks Ana’s no legs. Ice maker drips all the time. I wouldn’t recommend this fridge.

I really like the refrigerator but extremely unhappy with Best Buy. Will never buy an appliance from Best Buy again.

Successfully turned off water but water could not be turned off when installers came.

Couldn’t of done it without it great solution wonderful work good technicians

The service person did a great job taking measurements. That said, i have yet to hear from Best Buy regarding appliance options. No one has contacted me nearly 1 month later.

They were good but I had issues with the appliance. They were called out again and most issues were resolved.

Very helpful, and professional.. Extremely knowledgeable in appliances and what would work best for me

Very important workers should wear proper PPE, Survey technician was wearing a cloth mask, technician asked me why was he coming to my house, work orders should have been given to technician, should have know why your at a customer's home.

Service was excellent. It was a 3rd party vendor, and the company Bestbuy contracted provided great service. Phone calls to schedule/remind of appt., and the installation was quick with additional accommodations to make sure the installation was made in accordance with the conditions of the kitchen.

Required two different sets of people to come premeasure all my appliances.. then the second person had to have me send pictures of my appliance areas for them. Not as professional as I had hoped.

Consultant was prompt and very helpful with our questions. We look forward to returning to the store around the Fourth of July hoping for a sale on stoves.

Cleans well, no spots. Lower rack hard on a person with a sore back.