Customer Ratings & Reviews

Unfortunately the service person didn't send me a recommendation for a specific dryer to properly fit the space and that's the whole reason I called them since that's what the representative did at my other house. For this reason it was very disappointing.

Whirlpool refrigerator rolls. No breaks Ana’s no legs. Ice maker drips all the time. I wouldn’t recommend this fridge.

good suction capacity. looks and works very well. Kitchen does not smell of cooking anymore.

they were very knowledgeable they explain everything i needed to know. Good customer skills

The opinion from the site survey for the removal of old dishwasher & install of new: Remove tile around floor and/or saw wood under the counter to allow room. (DW is "entombed" in space due to new tile on floor, raising level of floor. He did NOT say if the installtion crew would do it or not. Soo, I still have the same problem of buying & installing DW. I'm 85 & not going to do the remodeling! He told me what I already knew - I was looking for someone to say "no problem, we can do it".

The microwave that was initially installed was defective, and was left installed in our home! The installers drilled multiple holes in our brand new cabinets - when holes were already in place and new ones were not needed, left a mess with all the saw dust and wood pieces, and knew the microwave did not work correctly, but said they could not take it back because they didn't have an order to do so. We waited for a response for a new one and didn't hear anything for 2 weeks so we went into Best Buy to check the status. Nothing had been reported, so a new work order was set up to have someone come out and remove the defective one and check to see if a different model could be placed. The men that came didn't give us an answer if the new microwave could be installed or if modifications would be needed. They just said they couldn't help us. They spoke to each other in Spanish thinking we didn't understand, little did they know I did understand. I don't appreciate being called stupid! The old, non-working microwave, has yet to be removed, and we cannot get any answers. For being "carpenters" they had no clue how to fix the situation. It has become apparent we will be removing the non-working microwave, and installing a different one ourselves. So much for paying for Total Tech!

Pre-Measure guy did a great job making sure fridge would fit.

I only spoke with the associate on the phone. I gave him the information and he was able to advise me.

Came with in the time window, quick, friendly, no Covid protection at all

I just love my microwave, they were right no fingerprints. The dishwasher has an extra tray for long spoons.

Doug was very patient with us picked out appliances installer came week later to measure 2 appliances would not fit so back to drawing board waiting for Doug or someone else to pick out appliances again

Great service by knowledgeable and professional employee. I go to Best Buy whenever I need appliances, TV, computer, etc. Always have what I need .. will continue to do so.

So far it's worknig very well however I have only used it once

Was quick and easy and the guy that came by and did it was knowledgeable.

The service person did a great job taking measurements. That said, i have yet to hear from Best Buy regarding appliance options. No one has contacted me nearly 1 month later.

Successfully turned off water but water could not be turned off when installers came.

Mike my appliance technician did a Berry very professional good job. He took a picture before he took a picture after he cleaned Up as he was working I would highly recommend him for installment of all my appliances. Please keep him you Will keep me

Our 25 yr. old Jenn Air wall oven finally needed replacing. The salesperson at Best Buy informed us of their pre-measure service and scheduled it for us. The newer ovens have slightly different dimensions from older models so we needed to know if a new one would fit. The guys showed up right on time, pulled the old oven out slightly from the cabinet and measured the cut out space. It was done quickly and professionally. We were glad this service was available and FREE!!

I received excellent customer service, the appliance sales guy was able answer all our questions. Afterwards he connected me with someone to help me with my phone upgrade.

The two gentlemen who came to our house were very polite and courteous. However, my expectations of the outcome of their site visit were not met. I don't think it was their fault -- it is the fault of the person who set-up the meeting in the first place.