Customer Ratings & Reviews

They provided really great service. Looking to purchase a new microwave and the site survey provided all necessary info needed to move forward.

Service was excellent. It was a 3rd party vendor, and the company Bestbuy contracted provided great service. Phone calls to schedule/remind of appt., and the installation was quick with additional accommodations to make sure the installation was made in accordance with the conditions of the kitchen.

Rick was on time and very knowledgeable. He assured me that there was no reason the upcoming installation should be problematical. He even left me a coupling to connect water, discharge lines of different diameters.

Cleans well, no spots. Lower rack hard on a person with a sore back.

I have not really used it that much yet since it was just installed but it is a great replacement of the old one that we had.

Required two different sets of people to come premeasure all my appliances.. then the second person had to have me send pictures of my appliance areas for them. Not as professional as I had hoped.

Contractor pre-measure for oven, downdraft cooktop, and microwave install. Contractor provided estimated arrival time and confirmation days leading up to appointment. He arrived on time, was very friendly, answered all questions, and explained the install process for the following week.

I really like the refrigerator but extremely unhappy with Best Buy. Will never buy an appliance from Best Buy again.

Couldn’t of done it without it great solution wonderful work good technicians

They were good but I had issues with the appliance. They were called out again and most issues were resolved.

Very important workers should wear proper PPE, Survey technician was wearing a cloth mask, technician asked me why was he coming to my house, work orders should have been given to technician, should have know why your at a customer's home.

Good quality and easy to use. I would have preferred for the burners to be hotter, but it is adequate.

My site survery was perfection. I asked a lot of questions and they helped me get ready for the actual installations. Site surveys are free.

Very helpful, and professional.. Extremely knowledgeable in appliances and what would work best for me

Having the premeasure service is critical with a major appliance like a wall oven. It helps to outline needed work and potential problems with the current installation.

Im confused. I thought the purpose of having them come out is to get measurements is to make sure purchase of new items (such as stove and wall oven) fit in existing space and communicate that with the store prior to delivery. They came out and measure space. I ask them for information however they said they could only give that information to there manager which would relay that to Best Buy and I would here something back. Well I didn't so I called to make sure all was well before deliver. So when scheduling delivery I ask will the new appliances fit in existing spaces because I never got a call back. He said because he could schedule the delivery very thing was ok. If new appliances didn't fit the measurements then it wouldn't allow him to schedule the deliver. Well that was exactly the case. Delivery people came and neither one of the appliance would fit the existing space. This was a total waste of time on all parties. a week later I still haven't heard back from Best Buy appliance department except a text message saying its time to schedule your delivery? What??? Break down in communication. Very frustrating.

Site visit contractor was surprised that the double oven was still in the cabinet wall. He “couldn’t accurately measure the cut out area” for the new double oven to be installed. He said he was not informed that the cut out was still occupied by the current appliance. He thought the installation would be in new construction. Serious miscommunication including cancellation of the first scheduled appointment and a rescheduling error for the second site visit. Not a good process and series of events. Resulted in our decision to postpone future installation of the new double oven until we find someone who knows how to get the correct size and fit for the appliance.

the representative they sent was well informed, kind and accommodating. I didnt know this option existed and i was thankful to Best Buy for telling me. I would do this again.

After an in-home consult, I wound up purchasing a new washer/dryer, oven/microwave, dishwasher and refrigerator and was very excited. However, upon my first installation (combined for the refrigerator and dishwasher), it wound up that the refrigerator size was too large and the geek squad was unable to install my dishwasher. From that I was required to find someone to cut into my cabinets to make the refrigerator fit and then hire a plumber to install my dishwasher - extremely disappointed since I thought the purpose of using in-home consulting was to ensure a seamless customer service. After paying out of pocket for that, I was then scheduled the following week for the washer and dryer to be installed. My laundry room is on the second floor and is directly above my kitchen. Upon the first cycle of the washer, my drain pan (thank god I had one) was overflowing. After contacting my in-home consultant, store, etc - I got no response. Forcing me again to hire a plumber and when they came to fix it, they said that the washer was not hooked up properly and that the fittings to the water line weren't tightened properly. Strike 2. Last but not least, I was scheduled to have my oven wall combo microwave pre-measured. Upon taking measurements, they said that there was significant custom trim that needed to be made and when I received a call from the store, there answer was that the in-home consultant yet again had the wrong measurements and recommended the wrong appliance. Upon my request to cancel my order as I have been significantly upset about my entire experience, I decided to give Best Buy one more opportunity. I wound up paying a bit more, but getting an oven wall set that better fits my cabinets - fingers crossed, but most likely never getting appliances from Best Buy again.

Never had better people to measure for a replacement item. These two guys were so very careful and happy to answer questions and explain anything.