Customer Ratings & Reviews

BestBuy came out first to determine if the washer dryer tower would fit in our current space. It was a tight fit, but they figured out how to make it work.

The guys who came out and took the measurements for my drop in cooktop were very knowledgeable and professional. They answered all of our questions and even provided us with a hand drawn diagram.

Love my new washer and dryer. Waited forever for them. David cantoran and Luis Lara. Best Buy pacific sales installers. They both did an amazing job. I had other guys show up to my house and say that they can’t do the job. Hopefully you appreciate them and you’re lucky to have them.

I had a very difficult time trying to find a refrigerator that would fit in my space. Most modern refrigerators are larger than older ones. They are especially tall, and if you had cabinets installed above your older refrigerator, you are likely to not have enough room for the new refrigerator! Getting a site survey was very helpful.

Site survey and pre-measure tech, Vince, arrived as expected and on time. Work was completed quickly and professionally, consultation was made and all my questions were answered.

Ryan was so helpful in helping me to select the right HP computer. I was a little hesitant to try the new printer, but I think I got the hang of it. She was very patient with me.

DUE TO SMALL KITCHEN DOOR I AM HAVING PROBLEM TO FIND WHAT I AM LOOKING FOR. OTHER WISE BEST BUY HAS GOOD SELECTION

Excellent product Well this product works very well

We ordered a double oven from BestBuy, and it works great!

Best Buy outsources site surveys and installation to 3rd party vendors, and the company they used for our purchase ended up being responsible for both the survey and installation of my purchase. The surveyor they sent was nice, but he didn't do any measuring and just eyeballed the openings and appliances to be replaced. He advised he would have "no problem" installing what we purchased, and I felt good to proceed. However, when his company came back out for the install, they sent another employee who wasn't fully prepared and ended up not completing the install. I called the Total Tech hotline at that time, and the agent I spoke with advised that "site surveys don't really mean anything, as they don't usually send installers on those trips, and so oftentimes the installers will encounter issues that the surveyors missed." Which basically means there's no point in getting a site survey - you might as well just measure yourself and hope for the best. BTW we did reschedule the vendor to come out to attempt installation again, over a week later, and the second installer was able to complete the job. But overall not a great experience.

Jose was the best. He said things will work out with the delivery. Only have to pay $105 for wiring. Savings here.

The company recommended by the salesman in the store did an amazing job at measuring and being here to do the cuts to make this wonderful oven work!

Installer was on time and knew exactly what he needed to do. No issues. Great experience.

When the guys got here, they knew exactly what to look at, what to look for, and answer any questions I had regarding the appliance that would eventually be installed.

The delivery was fantastic. Due to the storm, our delivery was wonderful. Patience is truly a virtue

I purchased a tower washer/dryer on 6/28/22! After scheduling installation 4 times, and each time given a different reason why it wasn’t possible to complete the install, I finally got a professional on 8/23/22 that completed the installation!

Easy to setup and the service went great. Professional and honest, the measurers actually told me that what I had planned to order would not fit without a lot of work. Was able to then work with store for alternatives.

This service was timely, professional and informative.

Two men were sent to premeasure the cabinet where the new oven would go; only one man did any work. They measured incorrectly and we thought the oven would not fit, but once the oven came and the installers measured; it was then realized the mistake the premeasurers made.

The crew showed up on time, got the job done quickly, and were respectful of taking off their shoes on the new carpets. Overall good experience.