Customer Ratings & Reviews

Bought a GE Cafe oven and microwave combo and the matching cooktop. So far, everything is fine. Still learning all the details on what he does.

Andrew at Pacific Sales in Tampa Best Buy has provided the best customer experience that anyone could ask for or expect. From product overview, putting the best package together, follow up, communications concerning any changes, flexible and always very responsive. He’s the type of person that deserves recognition for everything he does. Excellent job and thank you for everything

They showed up early, gave accurate information and guided us to what product to buy that fit our utility setup for that appliance.

The guys who came out and took the measurements for my drop in cooktop were very knowledgeable and professional. They answered all of our questions and even provided us with a hand drawn diagram.

This Washing Machine has a Nice Large Drum. This Washing Machine makes Too Loud of a Noise when the Water is filling up and seems like at the begging of the Wash Cycle. Would prefer a All Around Quite Running Machine.

Jake and his crew with Lonestar Appliance Installation did site inspection - so impressed with him and his team, we requested him specifically to return to do the installation.

I am glad I called Best Buy for this service. Thank you for the service, very helpful.

My new refrigerator is awesome, my wife asked me if she could have a total remodel of our kitchen. She asked for new stainless steel appliances from Samsung and said she wanted the Family hub refrigerator. Well one year later I am the husband of the year with a year long of get out of trouble free cards.

I still do not have an oven installed. The first time there was a measurement, the guys measured. the install guys came and said the oven would not fit. A second measurement was done and documented what was needed. The guys came to install and had no documentation. there is clearly a gap in communication that Best Buy is responsible to relaying to the multiple contractors. This has been a train wreck. For the record every contractor that has come has been excellent, polite and professional. Best Buy is not setting them up to succeed.

Thank you for the delivery, the delivery guys were so good, I would like to have them again for the future.

I purchased a tower washer/dryer on 6/28/22! After scheduling installation 4 times, and each time given a different reason why it wasn’t possible to complete the install, I finally got a professional on 8/23/22 that completed the installation!

Installers did a good job. They even drilled the waste hose into my wash basin.

This service was timely, professional and informative.

Person, Xavier, was excellent in describing what will be done and how to prepare. Measured to assure fitting of new oven, looked at power line, etc.

Site survey and pre-measure tech, Vince, arrived as expected and on time. Work was completed quickly and professionally, consultation was made and all my questions were answered.

Helloing Best Buy: Lap top here at the house, still in original packaging, and as of today, July 9, 2021......... Not Opened. So, review is in holding status. Get back to you later.

BestBuy came out first to determine if the washer dryer tower would fit in our current space. It was a tight fit, but they figured out how to make it work.

BestBuy came to my house for a site survey for a major appliance purchase. They did not seem really interested in doing the job. Among other things, I wanted them to measure for a refrigerator delivery and install. I pointed out all the narrow points that might be a problem getting it into the house. All they said was they could do it. Well, the refrigerator arrived, and delivery crew said it would not fit. Also, survey crew stated they might or might not be able to install a cook top because they might or might not have the right blade to cut counter if required. It would just be left and I could hire a handy man to install--totally contrary to what website states. Overall, they failed to add much value, seemed generally disinterested, and offered endless excuses. Nobody seems to be in charge at BestBuy. With respect to appliances, they are trying to provide a complex service with text messages, foreign call centers, and disinterested "trusted third party providers." This may work for things like tv's, cell phones, or computers and peripherals. It does not work for major appliance sales and installation. Very disappointed.

I bought a JennAir set of cooktop, oven with microwave, and a warming oven to replace aging appliances. BestBuy sent a specialist to make sure the appliances would fit the existing cabinet cutouts and the installation crew did an excellent job of making sure that all appliances worked as desired. They also replaced a faceplate that was dented slightly during transportation.

Easy to setup and the service went great. Professional and honest, the measurers actually told me that what I had planned to order would not fit without a lot of work. Was able to then work with store for alternatives.