Customer Ratings & Reviews

Ryan was so helpful in helping me to select the right HP computer. I was a little hesitant to try the new printer, but I think I got the hang of it. She was very patient with me.

This was the best part of my appliance purchase. It was quick and simple. I would recommend them

The men were informative and answered all my concerns. Only men should be doing these customers connections.

The were able to install our new oven in just an hour and it looks great!

I have been wait for my range hood outside vent cover to be install for the last 6 months The store manager states that everything was shown as completed in March this year I told him that I still have the cover sitting in a box in my home but not installed Also brought a complete new sonos 2 system to replaced my existing one since the Greek squad couldn’t update the new sonos like they said they could while they where trying to do the update they completely wiped out 4 of my 5 internet networks I had to hired a computer network company to fix the which included a NEW Firewall that was fried by them I told my sale person and he turn it over to his manager who then has the balls to tell I received and got all services I brought installed in March Still don’t have all of the sonos system install because the installers took three of the NEW sono to replace with the rt pieces they needed to make my system work Also they told me that I needed another piece of equipment to get my new system to work which still doesn’t

The people who came were not Geek Squad from what I could tell. I don't think they knew what wall oven they were measuring for. I provided information (i.e. size data) for the oven to be installed. They measured a couple of times (I think) and first said they opening needed to be enlarged by about 1" and it would cost about $300 (seems high to me). However, he said there was a program to cover up to $300 worth (how convenient). They later he all of a sudden said the current height was too high and I'd "probably" would need a floor at some unstated additional expense. They he said there was a Guaranteed Fit Program and I wouldn't have to pay anything beyond $300. Then he started talking about other work that he does like remodeling. I later called the store and asked for RJ (at his suggestion) to clarify information. RJ wasn't there but I got a call back saying they don't have a Guaranteed Fit Program and that I'd have to pay everything. I'm confused. I bought from Best Buy because I thought the Geek Squad would do the installation and that you were local. I could have bought directly from LG and have them do the installation prior to Christmas. I chose Best Buy instead because I'd have Geek Squad's expertise and I'd get it before Christmas. A week or so after I bought the oven, they changed the delivery date to January 11th! I thought it was too late to go back to LG direct so I stayed with Best Buy. However, after they visit from the measuring people, it looks like I made a mistake. The sales price is no longer available so it looks like I'm stuck with Best Buy. However, I don't want the people who came to come back for the installation, I want the Geek Squad. I also want clarification as to how much this is going to cost. Will someone please help with this!?

Measurements were off. Told us to purchase installing materials then delivery day sent us to Lowe’s for additional materials

On time, professional, knowledgeable and personable. What else could you really want?

I’m not sure to blame Best Buy or your vendor but two of the six appliances I purchased he didn’t even have any experience installing them and didn’t measure for them. He had a bad attitude because you guys send him out there and make him take apart Kitchens to take measurements lotta complaining.

They did a good job, but neglected to measure the doorframes. I ordered a fridge that didn’t fit in my house!

When the guys got here, they knew exactly what to look at, what to look for, and answer any questions I had regarding the appliance that would eventually be installed.

The company recommended by the salesman in the store did an amazing job at measuring and being here to do the cuts to make this wonderful oven work!

The service that you have for delivery and installation are the WORSE. They can't follow simple instructions. If you look out my records you will see all my complains since January until now. I have spent weeks trying to solve the problems, Calling daily to make sure that they follow the instructions. Take off from work to accommodate you, Spent days trying to speak with someone reliable but it is imposible since they put you on hold for hours. Finally, one time I was able to speak with supervisor, she assured me hat this time will not happene again. Why I was not surprize when they try to do deliveron February 8 only two people show up. Is not way that they could bring the refrigerator two the second floor using the stairs. In general I would rate -0- FOR CUSTOMER SERVICES, FOR DELIVERY, ETC. My new appointment is for February 13, call before they are on their way, we need 4 people, delivery requested at AM, i hope this time yiour company check carefully the instructions and do not fail again. I have take to many days from work, but I can't continued doing this. Is the worse experience that I ever had,

Johnny Ramos from First Choice Home Services was excellent in taking the measurements for the pre installation of our electric cooktop. He arrives early within the arrival time window and took the measurements quickly, but efficiently.

Luis with Best Buy did the pre measure for our ovens. He was efficient and professional. He answered our questions and set us up for the install with Lonestar Appliance Installations.

The two service agents who arrived were: professional, early, equipped with all of their supplies, wearing masks, and fixed the problem by installing the anti-tipping bracket in under 5 minutes! They made sure the stove was level and they were very concerned with my welfare.

This service is a must have before any appliance install. We tried the do it yourself method and we failed. The technician resolved all our issues much to our surprise and its FREE!

Punctual courtesy knowledgeable. Came in and got it done

Excellent product support and help answering our concerns

I had a Best Buy service rep come out and help me figure out where to place a washer/dryer in my very small laundry room. He gave me a great idea that I hadn’t thought of. That made it easy to narrow down my choices of what to purchase. Very helpful!