Customer Ratings & Reviews

The two service agents who arrived were: professional, early, equipped with all of their supplies, wearing masks, and fixed the problem by installing the anti-tipping bracket in under 5 minutes! They made sure the stove was level and they were very concerned with my welfare.

They did a good job, but neglected to measure the doorframes. I ordered a fridge that didn’t fit in my house!

The people who came were not Geek Squad from what I could tell. I don't think they knew what wall oven they were measuring for. I provided information (i.e. size data) for the oven to be installed. They measured a couple of times (I think) and first said they opening needed to be enlarged by about 1" and it would cost about $300 (seems high to me). However, he said there was a program to cover up to $300 worth (how convenient). They later he all of a sudden said the current height was too high and I'd "probably" would need a floor at some unstated additional expense. They he said there was a Guaranteed Fit Program and I wouldn't have to pay anything beyond $300. Then he started talking about other work that he does like remodeling. I later called the store and asked for RJ (at his suggestion) to clarify information. RJ wasn't there but I got a call back saying they don't have a Guaranteed Fit Program and that I'd have to pay everything. I'm confused. I bought from Best Buy because I thought the Geek Squad would do the installation and that you were local. I could have bought directly from LG and have them do the installation prior to Christmas. I chose Best Buy instead because I'd have Geek Squad's expertise and I'd get it before Christmas. A week or so after I bought the oven, they changed the delivery date to January 11th! I thought it was too late to go back to LG direct so I stayed with Best Buy. However, after they visit from the measuring people, it looks like I made a mistake. The sales price is no longer available so it looks like I'm stuck with Best Buy. However, I don't want the people who came to come back for the installation, I want the Geek Squad. I also want clarification as to how much this is going to cost. Will someone please help with this!?

I had a Best Buy service rep come out and help me figure out where to place a washer/dryer in my very small laundry room. He gave me a great idea that I hadn’t thought of. That made it easy to narrow down my choices of what to purchase. Very helpful!

overall the guy came to measure the size , that i would need for gas burner.

Great overview of what to expect when my products are delivered from the installation to what is needed prior to the installation. Very helpful this was

Not really sure about this. While the idea is great, he didn’t seem to know what we had purchased.

Efficient and polite team came to preview and told us that we needed to bring a plumber in to replace the copper part for the e Water attachment. It was great to know this so that we could have everything ready for when the delivery came.

Punctual courtesy knowledgeable. Came in and got it done

Great customer services nice people Help to find your stuff. Great advising

The guys who came out to measure the refrigerator area were very nice. Pulled out the fridge to get an accurate measurement. We exchanged to a larger Samsung 4-door replacement.

Service, installation was great. The installation tech was very knowledgeable; he did everything in a timely manner and cleaned up after himself.

James was amazing! Very prompt, helpful, friendly and knowledgeable about all the appliances we planned to purchase. He measured the available spaces we had in our kitchen and laundry room and recommended specific appliances that would best suit our needs. We were very pleased!

My sales person was professional, knowledgeable and extremely helpful and made my recent appliance purchase a great experience. The employees that completed the advance measure, delivery and installers were equally as knowledgeable and professional. This was and overall great experience and the appliances look awesome in my kitchen.

worked well for me, they arrived on time and did what they promised

They were in and out of here pretty swiftly but they know their stuff

We purchased the Kitchen Aid cooktop on January 5, 2023, and was told but the store representative that it would arrive on January 19, 2023. He also attempted to set up our install date, but stated he could not do it, and would have the Geek Patrol call within 48 hours to schedule, and, he guaranteed that call within 48 hours. So…4 days later, no call, and I phoned them. They advised the earliest install date would be March 15. If we had known this at the time of purchase, we would not have purchased this item at Best Buy. We then went to the store to inquire about this and was informed by customer service that the item actually would not be in until March 22! She had no idea why we were initially told January 19, and scheduled our install for Match 22. So apparently, nobody we were in contact with had no clue about what we were told by the others. This is very poor customer service. So, as of today, we still do not have this item that we have already paid for, and really have no clue when or if we will receive it. Needless to say, we are NOT happy with Best Buy!!

A thorough and professional visit. The service person was most helpful and provided excellent advice. Could not have asked for better.

Excellent service provided so that proper fit, installation, and property access are determined before delivery.

Accurate measurement takes the guess work out of purchasing suitable cooktop.