Customer Ratings & Reviews

My sales person was professional, knowledgeable and extremely helpful and made my recent appliance purchase a great experience. The employees that completed the advance measure, delivery and installers were equally as knowledgeable and professional. This was and overall great experience and the appliances look awesome in my kitchen.

The crew showed up on time, got the job done quickly, and were respectful of taking off their shoes on the new carpets. Overall good experience.

worked well for me, they arrived on time and did what they promised

They were in and out of here pretty swiftly but they know their stuff

Jose was the best. He said things will work out with the delivery. Only have to pay $105 for wiring. Savings here.

Not really sure about this. While the idea is great, he didn’t seem to know what we had purchased.

Efficient and polite team came to preview and told us that we needed to bring a plumber in to replace the copper part for the e Water attachment. It was great to know this so that we could have everything ready for when the delivery came.

James was amazing! Very prompt, helpful, friendly and knowledgeable about all the appliances we planned to purchase. He measured the available spaces we had in our kitchen and laundry room and recommended specific appliances that would best suit our needs. We were very pleased!

found appliances we liked, salesperson was helpful, but that's where the fun started. Incorrect measurements for the wall oven we ordered leaving a 4"+ gap in the wall, Sent people out to look at it, told me to buy some wood and they'd fit in there nice. Sales guy v/mail box full, emails took a week to respond. The appliance works great but we still have the gap in our wall. Refr backordered, not holding my breath that fits the appropriate space, either. Overall, I don't recommend.

They help me installing my TV. They did a great job. Very neat work

The gentlemen were very professional and assured me that the range I selected would fit the cutout. Which it did when delivered this week.

overall the guy came to measure the size , that i would need for gas burner.

The delivery was fantastic. Due to the storm, our delivery was wonderful. Patience is truly a virtue

Accurate measurement takes the guess work out of purchasing suitable cooktop.

Delivery and installation was completed well - arrived on-time and completed timely. Team was very professional and personable. Highly recommend!

We purchased the Kitchen Aid cooktop on January 5, 2023, and was told but the store representative that it would arrive on January 19, 2023. He also attempted to set up our install date, but stated he could not do it, and would have the Geek Patrol call within 48 hours to schedule, and, he guaranteed that call within 48 hours. So…4 days later, no call, and I phoned them. They advised the earliest install date would be March 15. If we had known this at the time of purchase, we would not have purchased this item at Best Buy. We then went to the store to inquire about this and was informed by customer service that the item actually would not be in until March 22! She had no idea why we were initially told January 19, and scheduled our install for Match 22. So apparently, nobody we were in contact with had no clue about what we were told by the others. This is very poor customer service. So, as of today, we still do not have this item that we have already paid for, and really have no clue when or if we will receive it. Needless to say, we are NOT happy with Best Buy!!

Great customer service, he even worked around the appointment that I had when he called to tell me that he was on his way.

The guys who came out to measure the refrigerator area were very nice. Pulled out the fridge to get an accurate measurement. We exchanged to a larger Samsung 4-door replacement.

The two technicians who came were professional and quick. However, I was told by the appliance person at the local Flower Mound store that the technicians would also look at the Best Buy inventory and make a recommendation on the Microwave model and trim kit based on the measurements. The two technicians said their role was only to take measurements. Clearly a mismatch between what the sales folks at the store are telling us and what the service really delivers.

Great overview of what to expect when my products are delivered from the installation to what is needed prior to the installation. Very helpful this was