Customer Ratings & Reviews

Denny and Brandon were outstanding. On time, very professional and and competently competed the measurements for the new wall oven.

Very pleased with our new appliances listed below: Thermador cooktop BOSCHE hood Kithchen Aid microwave/ove

The service from purchase to installation was fantastic

Service is excellent, professional and supportive.

Finishing touches to GE Microwave Oven installed in existing cutout over new GE Profile Double 30" Oven.

Once the Tech squad didn't come because they said their truck broke down. They didn't reschedule me until another week later. One time they called me and said they were there to deliver a waterline which I never ordered. The last time they came they said they had nothing written on the order and Wouldn't get paid unless the order was correct.

Technicians did an excellent job measuring and recommending an electrical upgrade prior to purchasing the oven/microwave unit so that I would not run into problems when the unit is ordered and ready to be installed.

He was very helpful and knowledgeable about products. He made purchasing a breeze

It was a visit from third party for fridge measurement and two young men came in and took measurements. They were courteous, quick and informative. Thank you Best Buy and team.

Someone came on 4/6, but that person scheduled the Site Survey for April 21, 2022. That's when it happened. The technician made measurements and wrote down the names of the required hoses and other connections so that I could purchase them, Longer hoses and connections will allow me to turn the washer/dryer by 90 degrees, thus regaining needed storage. I never heard back from anyone at Best Buy about his report, and when I called, I was continually put on hold and then disconnected about fifteen minutes in. I am still not sure that anyone at BB can help me. The last person I spoke with told me that BB doesn't do plumbing. Not what I'm asking for.

The Samsung refrigerator is great, everything is everything no problems at all. Having the freezer on the bottom takes away the worry of my father who is 83 oh hitting his when he raises up from looking in the fridge.

Arthur was helpful in measuring the built in we need then providing the best options to replace my 23 year old kitchen aid

You're probably not going to want to publish this but here goes. A third-party installer came out to measure for our appliances. It wasn't until the oven came in and installer came back that we learned the oven wasn't going to fit. We had to get a carpenter out here to adjust the cabinet. Now we can't get an answer for the new installation date. We removed the oven ourselves so the cabinet man could do his work. It's still sitting in our garage. We also bought a cooktop--just found out it's not going to fit either. My question is this--why do you send out someone to measure if no one is checking to see that the appliance will fit? Now we can't find any cooktops to fit the opening we have. We started this process early so we could have working appliances by the holidays. Not so sure that's going to be the case. BUT--all that being said, the fridge and dishwasher are perfect!

The agent was very helpful and ensure delivery great service

How can you request review of product and offer points when we are not able to get paid for product until November 2021

We appreciated the measurement that was done in our home for a future purchase.

service providers were efficient and arrived when they told me they would.

The guys that showed up for the pre-measure were great. I decide to buy.

Great Customer Service, Easy and Accurate of space required.

The built-in microwave and conventional oven is a good value. The installation went smoothly. Likewise, the gas cooktop is very good looking and easy to operate. Finally, the dishwasher is perfect for my need.