Customer Ratings & Reviews

I purchased two Whirlpool upright freezers. One for my son’s house and one for my house. These freezers for as large an interior storage capacity of 19.6 cubic feet has a small exterior footprint of 66” high x 33” wide and only 30” deep. It’s super quiet and has a fast freeze option and it’s FROST FREE. The purchase process was fast and easy. Delivery was a piece of cake and the delivery gents were extremely friendly and did a great install. P. S. The freezer has a key lock not so much for preventing unauthorized entry but is a good way to prevent young children from entry!!!

Very knowledgeable and friendly crew. They explained the fitting challenges and that helped BB also to look for alternatives. BB staff was also helpful in identifying alternative solutions

Service was professional and quick. The service representative was very accommodating and understanding my problems concerning my small appliance

Planning to buy a new LG refrigerator but wasn’t 100% sure if it would fit through my kitchen door and in the same location as the old refrigerator. Gentleman from Best Buy came in and measured the opening to the kitchen and also the area where the proposed new refrigerator would go. It was established, that if the doors were taken off the refrigerator, that the refrigerator would fit through the kitchen door opening and then could be reinstalled once put into place. The two gentlemen, doing the measurements, were very nice and professional and are credit to Best Buy

Made sure the appliances were what I needed and fit in the spaces . Made life more simple

This Kitchenaid dishwasher has ample room and three racks for all types of dishes, pans, utensils. We like it very much. I

We only had the microwave oven for about 1 week, but it has been working well.

We ordered several appliances to give a new look to our kitchen. The worker who helped us pick out the appliances after we had a home-consultation and pre-measure, was very helpful and professional. He walked us through the entire process and answered all of our questions. We got the appliances and they were installed withing a couple of weeks. Overall I am very happy and pleased with the assistance I received from Best Buy and content with the products, the service as well as the installation.

The guy was extremely nice and knowledgeable. He took photos and was willing to listen to what I had to say. He answered the questions I had. Wish this guy was part of the team that actually did the installation. Things would have worked out a lot better. The actual installers were terrible.

My purchase went smoothly, I had great help in the store! My installation for dishwasher oven and microwave was great, great people with amazing customer service, he even show us how to operate and make sure all appliances he installed works!! but the person who came to install fridge had a worse customer service ever!!! He even left all the inside trash in, didn’t even bother to show us how to operate or even it’s working properly!!! Was so disappointed!

Gives peace of mind to ensure an appliance will fit and if any problems. For example, an electrical box had to be redone (slim vs standard box) and extra support added. Does cost extra as not part of standard installation, but then installation went smoothly.

The techs were good. the only problem I had is they missed their original scheduled appointment and didn't even let me know they were going to miss it. I waited all day at home.

Did not call to my attention the deep door would need to be farther from the wall than I could provide. Therefore at this time the refrigerator cannot be pushed back to the back wall.

Fabulous is the word to describe my products and services from Best Buy. Happy wife happy life. Thanks to Best Buy fridge,computer, vacuum, televisions and double oven. At the best prices too.

We could not have been happier with Mario and Junior who came to measure our kitchen in preparation for the oven and dishwasher and stove. We were so impressed with their product knowledge and and equally impressed with their how willing they were to make everything as easy as possible for us. We would absolutely use them again and again. They worked seamlessly with our fantastic sales representative Juany - it was all a great experience working with Best Buy.

The Survey Team arrived on time to evaluate the potential cooktop installation for proper fit. They were very precise measuring the existing opening to determine if it would accommodate the new cooktop without modifications. There were no issues and the next day the installers arrived and installed the new cooktop. It fit!

Nice guy. Good visit. Experienced and creative. He promised a written report that night, Jan 9. I have heard nothing. The site location is waiting on his report before starting the demo to receive the new golf simulator. I would like his written report. Thank

The premeasure for making sure the double wall oven would fit and no further work needed to be done worked out really well. The appointment reminders and coming within the stated time worked out great for us. The installation also went smoothly along with the appointment reminders and installation time slot.

Truth be told we had a few issues with our initial order. We decided upon an appliance line, and set the dates for installation. Best Buy did not originally set up an on-site inspection. After the delivery/install team told us the appliances would not fit, Best Buy set us up with an in home consultation. While we had several issues with various install teams, we can state that the on-site service technician was exceptional. He had a firm grasp on what was and what was not possible for our space. He had an array of recommendations for us, and then worked diligently behind the scenes to make sure everything went smoothly. Definitely would recommend taking advantage of this service.

Representative was on time. Removed old cooktop to take accurate measurement of cut out for new cooktop. Communicated evaluation and left us with the measurements.