Customer Ratings & Reviews

We purchased 3 large appliances & decided to buy the accompanying servicing agreements. The appliances were at sale prices & all performed at an expected high level, but the dishwasher required an adjustment in the space. We called Best Buy & someone came out & made the adjustment within days. Very happy with the appliances & the quick response for the adjustment.

My purchase went smoothly, I had great help in the store! My installation for dishwasher oven and microwave was great, great people with amazing customer service, he even show us how to operate and make sure all appliances he installed works!! but the person who came to install fridge had a worse customer service ever!!! He even left all the inside trash in, didn’t even bother to show us how to operate or even it’s working properly!!! Was so disappointed!

Planning to buy a new LG refrigerator but wasn’t 100% sure if it would fit through my kitchen door and in the same location as the old refrigerator. Gentleman from Best Buy came in and measured the opening to the kitchen and also the area where the proposed new refrigerator would go. It was established, that if the doors were taken off the refrigerator, that the refrigerator would fit through the kitchen door opening and then could be reinstalled once put into place. The two gentlemen, doing the measurements, were very nice and professional and are credit to Best Buy

Individual was not told by Best Buy what he was supposed to be measuring for. I do not think that it should be up to the customer to advise what the job entails!! Shouldn't Best Buy inform the person who is doing the on-site measuring??? Not very professional in my estimation-makes me wonder??

Fabulous is the word to describe my products and services from Best Buy. Happy wife happy life. Thanks to Best Buy fridge,computer, vacuum, televisions and double oven. At the best prices too.

Service was professional and quick. The service representative was very accommodating and understanding my problems concerning my small appliance

The two young men who came for the installation were very knowledgeable, and finished their observation in a very short time.

Truth be told we had a few issues with our initial order. We decided upon an appliance line, and set the dates for installation. Best Buy did not originally set up an on-site inspection. After the delivery/install team told us the appliances would not fit, Best Buy set us up with an in home consultation. While we had several issues with various install teams, we can state that the on-site service technician was exceptional. He had a firm grasp on what was and what was not possible for our space. He had an array of recommendations for us, and then worked diligently behind the scenes to make sure everything went smoothly. Definitely would recommend taking advantage of this service.

Two guys from SAAV came for measurements of existing microwave and gas oven on the wall gave me feedbacks. However, the sales rep was not good in selecting new products to replace them without having to do modifications and complications that would cost so dearly. I ended up dealing with another appliance place which did a great job and I will have new products to replace without having to modify or making other complications. Thank you for asking.

Technician were very professional, courteous and personable.

The two gentlemen that came to my house were purely professional and courteous. I appreciate them for they listen to what I had to say. they valued my opinion. They were easy to deal with they were in and out and no time flat and I appreciate them thank you guys we're coming over to my house and talking to me about this.

GoPro a great product, easy to use, and tremendous capacity.

We ordered several appliances to give a new look to our kitchen. The worker who helped us pick out the appliances after we had a home-consultation and pre-measure, was very helpful and professional. He walked us through the entire process and answered all of our questions. We got the appliances and they were installed withing a couple of weeks. Overall I am very happy and pleased with the assistance I received from Best Buy and content with the products, the service as well as the installation.

The person who came to measure was fantastic. The four-star rating is because Best Buy didn’t honor the time frame for which I was available and sent a person when I specifically said I wouldn’t be home, then told me I missed the appointment. To their credit, when I called the corporate office, they sent an excellent technician within an hour to do the service.

It does exactly what it supposed to do. It fills the space perfectly

Did not call to my attention the deep door would need to be farther from the wall than I could provide. Therefore at this time the refrigerator cannot be pushed back to the back wall.

In the midst of a major appliance purchase, it was so very helpful to choose Best Buy to assist me - they had a pre-measure done that was right on target ensuring that appliances I was considering would actually fit. Great service and definitely the way to work smart!!

The techs were good. the only problem I had is they missed their original scheduled appointment and didn't even let me know they were going to miss it. I waited all day at home.

Professional and efficient. Very careful and respectful of house (i.e. shoe covers, gloves, gently closing doors, etc). Won't have final evaluation until appliances are installed.

Very happy with my new Samsung oven. It bakes perfectly and I like the configuration of burners, especially the double burner. It is sleek looking and a great addition to my kitchen. I am not including pictures as my kitchen renovation is not complete.