Customer Ratings & Reviews

carefully done by a Skilled Craftsman. Found minor cuts that would have had to be made, but we cancelled the order

This entire process of buying appliances, getting the pre-measure and then getting things delivered was unsatisfactory. In fact, I was to receive compensation from the last person I spoke to but never had anything provided. In short, My appliances were to be delivered to a condo rental I arranged everything with the tenant, had her take work off; BB said they would be delivered on the same day; Upon approaching a week before the delivery date, I called to find that they would not be delivered on the same day; I rescheduled delivery; I arranged everything with the tenant for the appliance delivery date, had her take work off; I scheduled the pre-measure with the person saying they'd confirm that the appliances in which I ordered would indeed fit the space in which they'd be; I arranged everything with the tenant for the appliance/space premeasure; The pre-measure person came out and stated that he'd submit a report to BB with all the information concerning the space, measurements, fitting in space etc.. He verbally stated he thought the appliances would fit but would put his survey to the report which was to be provided to BB; I called BB some time after to verify, through the report, that the appliances would be delivered together and that the report identified that the appliances would fit; NO ONE COULD FIND THE REPORT OR ASSOCIATED INFORMATION AND THE PRE-MEASURE SURVEY PERSON COULD NOT BE CONTACTED; BB stated that the'yd return my money should it not fit NOT taking into account all the coordinating and errors which had already been encountered, traversed. On the date in which the appliances were to be delivered, the deliverer stated that they could not get to the condo because of road closures. This seems very odd as the tenant went out a short time after receving this message to find the streets clear; in addition, the condo borders on an alley, side street and main street providing access to the condo from three sides... The final delivery, I again arranged for the tenant to be available etc. etc. As mentioned, I was to get compensation for the errors. This is hopefully captured with my internal record in which hopefully you were keeping. I don't know if the pre-measure person was at fault or the person(s) looking for the pre-measure report - either way, the pre-measure was not to be reached by myself or when BB called his dispatch - nor could any BB personnel find the report. This caused great stress with respect to already having had to jump through all these hoops and then finding, that possibly, it could happen again should the appliances not fit in the space in which they were designated to.

As always, reliable tech came as promised on scheduled time and the whole process was informed well.

Had Site survey come out and confirm water line and door opening to make sure refridgerator would fit and could be installed. Site surevey team took measurements and said I could call in a few hours to confirm that the refridgerator was all set to be delivered and installed. I called as instructed and person who answered seemed unsure and after a brief hold confirmed delivery was still on schedule. I called a 2nd time to confirm that both the door opening and the waterline was all set as I know the door opening was only slightly bigger then the refridgerator. The person I spoke with put me on hold and wanted to check with the Survey team, after a long hold said they confirmed everything was going to fit and be installed. When the Delivery team arrived 2 days later they immediately said that the refridgerator could not be delevered as the door opening was to narrrow even though i was told twice and confirmed it would fit. The delivery team left with our new refridgerator and had to go back to Best Buy to get a refund. This was a ery disappointing experience, especially when I called twice and told everything was going to fit..

Great Experience it was quick and painless! Two men came in measured my area for the washer & dryer and left.

Don't buy any appliance without using this service. I tried measuring myself, but couldn't be sure of a fit for my appliances, Having a professional measure will give you confidence that appliances will fit.

This is a great service from Best Buy! I had no idea they offered this. The technician (Nelson) was totally professional and very helpful. He called the day before the appointment was scheduled to confirm, and he even showed up a little early for the appointment, so there was no inconvenient wait time. He thoroughly checked my gas appliances, and made some very helpful suggestions regarding new safety codes and practices, informing me on what to expect if I purchase a new gas appliance. I will definitely recommend this Best Buy service to others!

very easy to st up and operate. Instructions are very clear.

Very professional!! He did a great job! My wall oven fit perfectly!! Very helpful told me upfront that their might be extra charges because my wall oven was so old! Very,very pleased with the Geek squad!!

The Best Buy associate was good, however he used the opportunity to sell other services which were ridiculously priced. Setting up a Phillips hue system with 5 lights for a few thousand dollars as i recollect… when i checked it later at best it would be a few hundred dollars so not sure what he was trying to sell. The installers who came to measure were not very good. I’ve had Best Buy measure the cavity for a double oven 3 times and it’s dbeen different all 3 times when i communicated this they didn’t seem too concerned. I asked if i could measure it myself and they would not oblige… so it’s not the best or most accurate service.

The installation survey guy was prompt, clear on task and communicated well. Couldn’t be happier.

The pre-measure went OK. However, no one from Best Buy has followed up. We are in need of a new range!

Best Buy appliance specialist in Hurst TX was knowledgeable about electrical wall oven and professional. He setup a free measure for wall oven and installer measured in a few days. Very impressed about communication and follow up. Best Buy is the best place to go to for appliances hands down.

Unfortunately, the site survey proved to be ineffective as the agents that came by provided me with information that was incorrect. I was informed that an overhead microwave I was looking to buy would sit on top of our backsplash and still fit level. When the actual installers arrived, they disagreed with that install advice and informed me they would have to drill into the backsplash. They were obviously reluctant to do that as it could cause broader issues, for which they did not want to be liable. So, this is a case of left hand and right hand not being on the same page. It caused us to have to wait an additional two weeks. Not the end of the world, but annoying and I would be upset if I weren’t a total tech member and was charged for this level of service.

Installers were knowledgeable and professional and left the work space clean once completed. Good work.

Precise, Professional, and Efficient. Everything was clearly explained

The guy that came to my house for the measure was really good. I had lots of questions as this will be going from a downdraft to needing an under the cabinet hood. All my questions were answered and the knowledge the guy had was great! He said Best Buy would reach out to me after his report to follow up with products that were recommended. Have still not heard from Best Buy.

I like the microwave however I’m constantly wiping off fingerprints and streaks off the front. Also I wish the panel would light up!

The inspection site survey people came out when expected, were courteous and seemed capable. They said they thought there would be no problem installing my micro. They took pictures of the site and left. I would not recommend this, however, because the installers could not install it and didn’t know anything about the pictures that had been taken. The installers in fact, didn’t even bring a microwave with them. They had to go back and get one.

Excellent sales service; smooth installation; product working as expected.