Customer Ratings & Reviews

Professional, informative and on time. I understood what had to be done to make my new oven fit properly

This product is convenient-- It's better than what I have before. It's pretty big and nice to have for a big family

Site survey was good for all appliances but the cooktop. As a result, the cooktop I chose did not fit when the installers arrived. I felt the people doing the site survey seemed a bit rushed.

Looks great and works great. Haven’t had any issues as of yet.

Love the cooktop. Took months to install. Installers were great!

Gentleman was on time, very knowledgeable and knew the products I was interested in.

The in-home service representative was very knowledgeable and helpful. He showed us how a 30" counter cooktop could be converted to a 36" cooktop without having to do a counter replacement . I would highly recommend this young man for the job.

Our double wall oven installation and site survey were scheduled for the same time. I was told this was due to the holiday crunch but still it made very little sense. Luckily the replacement oven was a drop-in fit for the original so all went smoothly but could have just as easily not.

My washer was off balance and these guys fixed it. Great work!

The initial meeting went well. The salesman came in on time and answered all my questions

Two technicians came to our home to make measurements for the style and size replacement oven options suitable for our available space. These men were both very knowledgeable, efficient, and courteous. We very much appreciate their quick response to our request, and their careful measurements of the available space for various oven replacement options.

We were under the impression that the cutting would take place at this so I don’t know who miscommunicated that but we’re not upset about it

They came out to the house and were able to measure and give me options on all the possibilities. Able to answer all my questions. Excellent service. Other places like home depo were charging me to even come out to do measurement while best buy was free. 100% recommend!

A little disorganized during purchase which caused confusion in the whole process. When I called customer service they were unable to help and said my order was cancelled and to go back to store. Store then redid order It was a hassel

Were not sure these products would fit in the existing spaces. Survey guy verified that everything would be good and it was. Very pleased.

I worked with a consultant on our new refrigerator. The space was a little tight and they did a great job of ensuring it would fit the first time. Great job!

Everything we were looking for Very pretty Fit our space perfectly Love the features Nice upgrade to our kitchen

I have been trying to get my new induction cooktop measured and installed since September 2022. On three occasions, wrong measurements were taken and the incorrect product was delivered. I still do not have a cooktop, which was purchased in August of 2022. I am in awe of the lack of ability to provide and install the product I paid for months ago. Do better, Best Buy. This is not how you treat your long-term customers who, several months ago, spent over 20 K to replace the kitchen and laundry appliances. I doubt I will ever conduct business with BB in the future.

carefully done by a Skilled Craftsman. Found minor cuts that would have had to be made, but we cancelled the order

The in-home assessment of our current stove and kitchen infrastructure was very helpful. We quickly learned exactly what size new range we will need to shop for, and the kind of electrical connection we need to have installed. Work was quick, informative and exactly what we needed.