Customer Ratings & Reviews

A technician visited and also completed the install which took close to 7 hours, but it came out perfect.

Having a site survey prior to purchasing a refrigerator was easy and it gave me peace of mind, ensuring that the right size was purchased. It also eliminated the possibility of the water line being out of code which would have caused an issue upon delivery.

Great appliance. Looks great. Great installation. Works great.

Good customer service from the technician and he knows his job very well.

I recently bought a new KitchenAid refrigerator, dishwasher and range-hood microwave. I built a house 3 years ago and was given no choice on the kitchen appliances. Builders grade just doesn't cut it. I had service on the dishwasher several times and was very unhappy with it in particular. I love the new KitchenAids and would highly rcommend them. I did keep the original refrig and had it put in my garage, which has come in handy during the pandemic.

Good and quick, too quick, not sure if they thoroughly checked everything.

Don't buy the 5 door KitchenAid refrigerator from best buy. Every part has been replaced and the fridge is still giving problems. Never again

Installers were prompt and courteous. Explained potential site problems and offered solutions to our great satisfaction. We hope they return when it is time to remove our old appliances install our new appliances. We did notice a couple of new scratches to our cabinet below our existing wall oven after they left. Knowing that moving the oven might cause damage helped us decide to refinish them after the installation.

So far refrigerator is all that I expected. I had for one week

Great in-home service by professionals who are knowledgeable

Our salesman Elex Caine set up a pre-site visit to make certain our new wall oven would work in the space we had available. It was worth the assurance that all was well. The space was measured and we were told exactly what to expect on the day of installation and what the extra cost for enlarging the hole would be. The installation went well and just as expected.

We bought this for the freezer and it was absolutely perfect for our space and just what we were looking for!

Working like a pro ! Came on time. I recommend this service

The inspection for measuring and ensuring the Dishwasher bought was the right measures and everything in our house was ready for the installation was done according to scheduling and satisfactory done.

Nice finish, I like the lights under the knobs that light when the burner is on. So far not issues

Great product ………………………………………………………………………………………………..

The tech guy who came to the house knows what he is doing. He was respectful and professional.

Glad we got this model. Still I wish I could adjust water level, but is not possible with the 24 inch wide model. (You can adjust the level with the 27 inch wide model.

Working with the salesman was great, Derek was very informative and accommodating. Members in store also very nice and provided great information. Reason for the one out of five stars is when they came out for measuring, they caused my oven to stop functioning and refused to fix it, outright denying they caused any issues despite it working perfectly before they touched it. Nightmare to get resolution from the claims department getting past back-and-forth between the subcontractors and bestbuy. I had to hire my own repairman, lay out of pocket for damages caused by their subcontractor. It ended up being disconnected wiring when they pulled the wall oven out to measure, but couldn’t have the common decency to A)acknowledge their mistake and apologize, actually blamed customers for not wanting to do their job as contractor, direct words “ this is why we don’t wanna touch anything when we come to peoples houses.” Well good luck being a co tractor who replaces, measured and fixes things, not touching things. Guy who came out said he did t do anything and wouldn’t help, didn’t even bother providing a number to call, only were able to get anything started because we contacted the original salesman who provided us the number to contact. However when we tried to contact that number they even declined to provide us help until after we already repaired it ourselves which was weeks later. Will not be buying my ovens from Best Buy now. Treat your customers right.

Great having them over to assess the fit! Good job