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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 1974 reviews

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  • Service

    Rating 3.8 out of 5 stars

  • Professionalism

    Rating 3.9 out of 5 stars

  • Expertise

    Rating 3.8 out of 5 stars

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71%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,974 reviews
  • Rated 4 out of 5 stars

    Site Survey okay for most appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Site survey was good for all appliances but the cooktop. As a result, the cooktop I chose did not fit when the installers arrived. I felt the people doing the site survey seemed a bit rushed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Site survey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and quick, too quick, not sure if they thoroughly checked everything.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything we were looking for Very pretty Fit our space perfectly Love the features Nice upgrade to our kitchen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good experience

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I worked with a consultant on our new refrigerator. The space was a little tight and they did a great job of ensuring it would fit the first time. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    What site survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our double wall oven installation and site survey were scheduled for the same time. I was told this was due to the holiday crunch but still it made very little sense. Luckily the replacement oven was a drop-in fit for the original so all went smoothly but could have just as easily not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from Victor!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Victor from Hawaii Unified Industries did a pre-delivery site survey before the actual delivery of our refrigerator. He was very professional and addressed all our concerns. As a result, we were well prepared for the delivery date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentleman that showed up were on time, curtious and answered all my questions. It was nice to see a crew that were knowledgable and seemed to really take my concerns into consideration.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Lg Oven

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful oven, works great Highly recommend this appliance

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Double oven measurement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alberto was awesome and made sure the double oven would fit snug.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Expierence!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience! The two gentlemen called prior to arrival and showed up on time. Measurements were taken and area of installation evaluated. He explained venting may need alteration. Very courteous and answered all of my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Were not sure these products would fit in the existing spaces. Survey guy verified that everything would be good and it was. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The survey people were fast and friendly in doing their job to make sure that everything fit properly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great looking appliance.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance. Looks great. Great installation. Works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time delivery... Some confusion on install

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time but there was confusion that they were also supposed to install the products. After back-and-forth with headquarters install was completed. Original Install a washer and dryer resulted in damage to an expensive piece of furniture that was not in the pathway of the delivery people and a crumpled dryer vent which could have resulted in a house fire. No follow up from corporate was provided to pay for damage done by the delivery people. Sad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rang-top and Oven Measurements

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers came out to verify what the salesman measured. Everything was confirmed and verified to fit wit me doing a small modification to the cabinet which I was aware of prior.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great install of 65" tv above fireplace

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally awesome service. Installed a 65" tv above my fireplace in a 100-year old home. Great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Measuring

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Measurer was professional and knowledgeable. He left his measurements with me. This was good because Best Buy could not find them when we purchased our induction range. I also showed the Measurer the range we wanted to purchase. He correctly said it would fit.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love the new stove

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the 5 burners and the middle big burner. The griddle is a nice extra touch.. Happy with the product so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great in-home service by professionals who are knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Title

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful. The guy who came was very careful in measuring and it paid off when we went to the store to purchase. The store was about to get us the wrong size but we showed the paper and now the right size was ordered.

    No, I would not recommend this to a friend