Customer Ratings & Reviews

Came with in the time window, quick, friendly, no Covid protection at all

I really like the refrigerator but extremely unhappy with Best Buy. Will never buy an appliance from Best Buy again.

The opinion from the site survey for the removal of old dishwasher & install of new: Remove tile around floor and/or saw wood under the counter to allow room. (DW is "entombed" in space due to new tile on floor, raising level of floor. He did NOT say if the installtion crew would do it or not. Soo, I still have the same problem of buying & installing DW. I'm 85 & not going to do the remodeling! He told me what I already knew - I was looking for someone to say "no problem, we can do it".

Very helpful, and professional.. Extremely knowledgeable in appliances and what would work best for me

The service provider was very knowledgeable and great at answering all my questions. Would recommend this service

The installers came out to verify what the salesman measured. Everything was confirmed and verified to fit wit me doing a small modification to the cabinet which I was aware of prior.

Couldn’t of done it without it great solution wonderful work good technicians

Successfully turned off water but water could not be turned off when installers came.

They were good but I had issues with the appliance. They were called out again and most issues were resolved.

Very important workers should wear proper PPE, Survey technician was wearing a cloth mask, technician asked me why was he coming to my house, work orders should have been given to technician, should have know why your at a customer's home.

Super professional guys. Delivery and and Installation was great. Thank you so much.

The oven that i originally purchased was not a good fit ,,,it would have required 3 cuts…the technicians were very patient while we called customer service to change the order for an oven that did fit.

After an in-home consult, I wound up purchasing a new washer/dryer, oven/microwave, dishwasher and refrigerator and was very excited. However, upon my first installation (combined for the refrigerator and dishwasher), it wound up that the refrigerator size was too large and the geek squad was unable to install my dishwasher. From that I was required to find someone to cut into my cabinets to make the refrigerator fit and then hire a plumber to install my dishwasher - extremely disappointed since I thought the purpose of using in-home consulting was to ensure a seamless customer service. After paying out of pocket for that, I was then scheduled the following week for the washer and dryer to be installed. My laundry room is on the second floor and is directly above my kitchen. Upon the first cycle of the washer, my drain pan (thank god I had one) was overflowing. After contacting my in-home consultant, store, etc - I got no response. Forcing me again to hire a plumber and when they came to fix it, they said that the washer was not hooked up properly and that the fittings to the water line weren't tightened properly. Strike 2. Last but not least, I was scheduled to have my oven wall combo microwave pre-measured. Upon taking measurements, they said that there was significant custom trim that needed to be made and when I received a call from the store, there answer was that the in-home consultant yet again had the wrong measurements and recommended the wrong appliance. Upon my request to cancel my order as I have been significantly upset about my entire experience, I decided to give Best Buy one more opportunity. I wound up paying a bit more, but getting an oven wall set that better fits my cabinets - fingers crossed, but most likely never getting appliances from Best Buy again.

The microwave that was initially installed was defective, and was left installed in our home! The installers drilled multiple holes in our brand new cabinets - when holes were already in place and new ones were not needed, left a mess with all the saw dust and wood pieces, and knew the microwave did not work correctly, but said they could not take it back because they didn't have an order to do so. We waited for a response for a new one and didn't hear anything for 2 weeks so we went into Best Buy to check the status. Nothing had been reported, so a new work order was set up to have someone come out and remove the defective one and check to see if a different model could be placed. The men that came didn't give us an answer if the new microwave could be installed or if modifications would be needed. They just said they couldn't help us. They spoke to each other in Spanish thinking we didn't understand, little did they know I did understand. I don't appreciate being called stupid! The old, non-working microwave, has yet to be removed, and we cannot get any answers. For being "carpenters" they had no clue how to fix the situation. It has become apparent we will be removing the non-working microwave, and installing a different one ourselves. So much for paying for Total Tech!

Good quality and easy to use. I would have preferred for the burners to be hotter, but it is adequate.

The service person did a great job taking measurements. That said, i have yet to hear from Best Buy regarding appliance options. No one has contacted me nearly 1 month later.

Required two different sets of people to come premeasure all my appliances.. then the second person had to have me send pictures of my appliance areas for them. Not as professional as I had hoped.

Service was excellent. It was a 3rd party vendor, and the company Bestbuy contracted provided great service. Phone calls to schedule/remind of appt., and the installation was quick with additional accommodations to make sure the installation was made in accordance with the conditions of the kitchen.

Site visit contractor was surprised that the double oven was still in the cabinet wall. He “couldn’t accurately measure the cut out area” for the new double oven to be installed. He said he was not informed that the cut out was still occupied by the current appliance. He thought the installation would be in new construction. Serious miscommunication including cancellation of the first scheduled appointment and a rescheduling error for the second site visit. Not a good process and series of events. Resulted in our decision to postpone future installation of the new double oven until we find someone who knows how to get the correct size and fit for the appliance.

On time, professional, and was completed promptly. When oven arrived there were no problems with the fit.