Customer Ratings & Reviews

In my case a preview was not really very helpful. The installer needed the range before he could actually make the modifications that were necessary for the installation. Jennaire’s video for the installation didn’t show how to install the downdraft in the wall.

We ordered a double oven from BestBuy, and it works great!

The technician arrived as scheduled and was extremely helpful with the measurement and access considerations for my refrigerator purchase. This is a great service!

Andrew at Pacific Sales in Tampa Best Buy has provided the best customer experience that anyone could ask for or expect. From product overview, putting the best package together, follow up, communications concerning any changes, flexible and always very responsive. He’s the type of person that deserves recognition for everything he does. Excellent job and thank you for everything

Excellent product Well this product works very well

The 1st established appointment -- no one showed up -- so, of course, the order was cancelled. We then had to set up another order/appointment. Jacob, the employee of the 3rd party associate, was so kind, informative, and nice. He did a great job.

My site survery was perfection. I asked a lot of questions and they helped me get ready for the actual installations. Site surveys are free.

More training for staff and contracting staff. They are representing the Best Buy

Never had better people to measure for a replacement item. These two guys were so very careful and happy to answer questions and explain anything.

Hey came out he was nice. I called him to follow-up with my purchase. He was supposed to call me back. I'm still waiting.

Love my new washer and dryer. Waited forever for them. David cantoran and Luis Lara. Best Buy pacific sales installers. They both did an amazing job. I had other guys show up to my house and say that they can’t do the job. Hopefully you appreciate them and you’re lucky to have them.

Visit the Plano store on Preston Rd. Excellent in-store experience and expertise. at first thought to buy online but visiting the store proved useful as I got first hand information and it was easy to find.

Best Buy outsources site surveys and installation to 3rd party vendors, and the company they used for our purchase ended up being responsible for both the survey and installation of my purchase. The surveyor they sent was nice, but he didn't do any measuring and just eyeballed the openings and appliances to be replaced. He advised he would have "no problem" installing what we purchased, and I felt good to proceed. However, when his company came back out for the install, they sent another employee who wasn't fully prepared and ended up not completing the install. I called the Total Tech hotline at that time, and the agent I spoke with advised that "site surveys don't really mean anything, as they don't usually send installers on those trips, and so oftentimes the installers will encounter issues that the surveyors missed." Which basically means there's no point in getting a site survey - you might as well just measure yourself and hope for the best. BTW we did reschedule the vendor to come out to attempt installation again, over a week later, and the second installer was able to complete the job. But overall not a great experience.

THE GENTLEMAN WHO MEASURED THE SPACE FOR THE MICROWAVE OVER THE RANGE WAS VERY PROFESSIONAL. TOOK MAYBE TEN TO FIFTEEN MINUTES TO GET AN ACCURATE MEASUREMENT.

I somewhat understand the logic. However, the timeframe required and being mandatory reduces customer service. Placing all customers in the same category in annoying. Credit scores provide an avenue to ensure customers aren't treated the same. I am in new construction house, replacing the original oven, which I checked the manual to verify size. My knowledge is ignored and my delivery is delayed. They verified exactly as I stated and then another week to get delivery. Poor process and even worse during pandemic as best buy communication is slim to none.

This Washing Machine has a Nice Large Drum. This Washing Machine makes Too Loud of a Noise when the Water is filling up and seems like at the begging of the Wash Cycle. Would prefer a All Around Quite Running Machine.

My husband and I went into the store (11/8/23) and asked to schedule someone to come out to our home and help us with ordering the correct size oven and built in microwave that would fit our older home. This is a free service. Long story made shorter, we were double booked (Geek Squad and 3rd party Co.) for the wrong service ( install), and neither showed. We didn't know it was the wrong service until we went back to speak to a manager. No one via the Geek Squad phone service could answer our questions about what went wrong and why 2 different groups were booked. If all had gone as planned we would have had an oven for Thanksgiving with no charge for install or haul away, as we were on the old Total Tech plan. Had to go back to store and get a manager involved. The manager was courteous and helpful. Currently waiting to see if we can get it taken care of. The rating is for the initial handling. I will write a corrected review if they follow through this time.

Quickly, efficiently and accurately, tech team measured each space allocated for new appliances. They even took the extra step of disconnecting the downdraft motor from my old oven and carted it away.

They provided status of time frame days before as well as day of work. They were nice and answered every question I had. They went above and beyond from expectations

I bought a JennAir set of cooktop, oven with microwave, and a warming oven to replace aging appliances. BestBuy sent a specialist to make sure the appliances would fit the existing cabinet cutouts and the installation crew did an excellent job of making sure that all appliances worked as desired. They also replaced a faceplate that was dented slightly during transportation.