Customer Ratings & Reviews

These young men Sean and Corbin that came into my home were great at there job and my wife was very happy and they were very professional at there job, Thank you

The were able to install our new oven in just an hour and it looks great!

Sean came out to pre-measure for installation into a brick lined cut out in ourkitchen wall, and confirmed that all measurements were correct. Then we got a follow-up message saying that Best Buy will not install in a brick opening, leaving us to do it ourselves. Which we did, and it went inand hooked up easily. I'm not impressed by Best Buy's so called professional installers.

Mr. Delgado was excellent. His knowledge and professionalism was refreshing. He spent 2hrs answering our question and showing different pieces of appliance’s. Great job and thank you.

Installers did a good job. They even drilled the waste hose into my wash basin.

My new refrigerator is awesome, my wife asked me if she could have a total remodel of our kitchen. She asked for new stainless steel appliances from Samsung and said she wanted the Family hub refrigerator. Well one year later I am the husband of the year with a year long of get out of trouble free cards.

They did a good job, but neglected to measure the doorframes. I ordered a fridge that didn’t fit in my house!

Didnt go as planned but it worked out Was too big but once our guy got it measured on alternate location we Were happy

Helloing Best Buy: Lap top here at the house, still in original packaging, and as of today, July 9, 2021......... Not Opened. So, review is in holding status. Get back to you later.

The people who came were not Geek Squad from what I could tell. I don't think they knew what wall oven they were measuring for. I provided information (i.e. size data) for the oven to be installed. They measured a couple of times (I think) and first said they opening needed to be enlarged by about 1" and it would cost about $300 (seems high to me). However, he said there was a program to cover up to $300 worth (how convenient). They later he all of a sudden said the current height was too high and I'd "probably" would need a floor at some unstated additional expense. They he said there was a Guaranteed Fit Program and I wouldn't have to pay anything beyond $300. Then he started talking about other work that he does like remodeling. I later called the store and asked for RJ (at his suggestion) to clarify information. RJ wasn't there but I got a call back saying they don't have a Guaranteed Fit Program and that I'd have to pay everything. I'm confused. I bought from Best Buy because I thought the Geek Squad would do the installation and that you were local. I could have bought directly from LG and have them do the installation prior to Christmas. I chose Best Buy instead because I'd have Geek Squad's expertise and I'd get it before Christmas. A week or so after I bought the oven, they changed the delivery date to January 11th! I thought it was too late to go back to LG direct so I stayed with Best Buy. However, after they visit from the measuring people, it looks like I made a mistake. The sales price is no longer available so it looks like I'm stuck with Best Buy. However, I don't want the people who came to come back for the installation, I want the Geek Squad. I also want clarification as to how much this is going to cost. Will someone please help with this!?

From the salesman to the installers, everyone was professional, polite and patient. The salesman (Nick), representative (Tim) and installers (Rob and Craig) were extremely helpful.

He did not leave our measurements with us. He ok’d a picture of a possible appliance saying it would fit before decision was made. I called the contracted company he worked for, but no return call. Then i called Best Buy with no help to remedy the situation. Eventually was able to contact a friend capable of pulling out the appliances for measuring accurately. I almost went with someone other than Best Buy , but hated to not use my Total Tech.

This service was timely, professional and informative.

Can’t rate this as 5 star as I’m not sure what actually the process is. An independent contractor showed up and measured my space and submitted them possibly to Best Buy.

Hello, we were very pleased with the employee who came to measure my closet. He was really friendly and helpful, he does her job very well, thank you very much.

I purchased a tower washer/dryer on 6/28/22! After scheduling installation 4 times, and each time given a different reason why it wasn’t possible to complete the install, I finally got a professional on 8/23/22 that completed the installation!

Punctual courtesy knowledgeable. Came in and got it done

Service at Best Buy as outstanding. I was very impressed with the efficiency of salesman Mario when purchasing my new wall oven at your Antioch location. Also the 2 men who came to measure were very polite.

They were in and out of here pretty swiftly but they know their stuff

worked well for me, they arrived on time and did what they promised